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Mercure São Paulo Grand Plaza Paulista

4.0 star property

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December 2024
January 2025

Photo gallery for Mercure São Paulo Grand Plaza Paulista

Exterior
Reception
Living area
Exterior
Premium bedding, minibar, in-room safe, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Gym
  • Room service
  • Housekeeping

Explore the area

Map
R. Leôncio De Carvalho, 201 - Jardins, São Paulo, SP, 04003-010
  • Sesc Paulista Viewpoint
    2 min walk
  • Paulista Avenue
    4 min walk
  • Hcor Hospital
    6 min walk
  • São Paulo (CGH-Congonhas)
    22 min drive

Room options

View all photos for Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds | Premium bedding, minibar, in-room safe, blackout drapes

Standard Apartment, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Apartment, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout drapes

Standard Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Restaurant | Breakfast, lunch, dinner served; international cuisine

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed | Premium bedding, minibar, in-room safe, blackout drapes

Superior Apartment, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Apartment, 3 Twin Beds

Standard Apartment, 3 Twin Beds | Premium bedding, minibar, in-room safe, blackout drapes

Standard Apartment, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, minibar, in-room safe, blackout drapes

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Radisson Hotel Paulista Sao Paulo

Pool
Pet friendly
Kids pool
Free WiFi
4.2 out of 5, Very Good, (1086)
The price is $174
per night
$183 total
includes taxes & fees
Dec 11 - Dec 12
Radisson Hotel Paulista Sao Paulo

About this property

Mercure São Paulo Grand Plaza Paulista

4-star hotel in Vila Mariana
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, valet parking, and a business center. Housekeeping is available on request.
Mercure São Paulo Grand Plaza Paulista offers 165 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna, a fitness center, and in-room fitness.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a sauna, Mercure São Paulo Grand Plaza Paulista features a fitness center and in-room fitness. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. This São Paulo hotel also offers multilingual staff, a garden, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Mercure São Paulo Grand Plaza Paulista is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Grand Plaza - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (BRL 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; BRL 51 for adults and BRL 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Plaza

Things to do

  • Bicycle rentals
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 15 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Elliptical machine
  • Energy-saving switches in guestrooms
  • Free weights
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Stationary bicycle
  • Treadmill
  • Water-efficient showers
  • Workout equipment

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 51 for adults and BRL 20 for children
  • Covered valet parking fee: BRL 25 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Plaza Hotel Sao Paulo
Grand Plaza Sao Paulo
Grand Plaza São Paulo Jardins Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels
Grand Plaza São Paulo Jardins
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista
Grand Plaza São Paulo Jardins Managed By Accorhotels
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure São Paulo Grand Plaza Paulista São Paulo
Mercure São Paulo Grand Plaza Paulista Hotel São Paulo

Mercure São Paulo Grand Plaza Paulista Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 258 out of 673 reviews" "
Rating 8 - Good. 228 out of 673 reviews" "
Rating 6 - Okay. 98 out of 673 reviews" "
Rating 4 - Poor. 55 out of 673 reviews" "
Rating 2 - Terrible. 34 out of 673 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect, with easy access to nearby attractions and restaurants. I was able to explore the area easily and enjoy all that it had to offer. My room was spacious, clean, and comfortable, with all the amenities I could need for a relaxing stay. But what truly set this hotel apart was the staff. They went above and beyond to ensure that my stay was enjoyable, from providing recommendations for things to do in the area to making sure that all of my needs were met.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great! overall good, staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Adriano

Liked: Cleanliness, property conditions & facilities, room comfort
Great place, perfect location
Overall, a great experience, as someone would expect from any Mercure hotel. The only downside was the kettle in the room. It wasn't working and they didn't fix it after I mentioned about the problem. The best part here is the location. You're a stone throw from Japan House, Itaú Cultural, SESC (all culture-based places). Paulista Avenue is the main road in the city, bringing together many shopping centres, cafés, department stores and the best connection via underground to most of the city centre.
Stayed 1 night in Dec 2023

2/10 Terrible

Markus

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I am sad to say that the Mercure Sao Paolo Grand Plaza Paulista is the worst hotel I have stayed in in decades. I booked a 4-star hotel but this hotel is no more than a 2-star hotel. The rooms are terrible.
Stayed 2 nights in Nov 2023

10/10 Excellent

Raul, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right by paulista ave. We walked to it and then up and down paulista ave many times. Lots of little shops and food especially on sunday. The housekeeping staff was good. They were always cleaning and supplying towels. The front desk staff was great- we needed to change our room to fit 3 people a few days after we got there. Instead of having to check out and wait till 2 to check back in the girl just switched are room right then. Saved us a lot of stress and she didnt have to do it. The restraunt wasn't so good, maybe it was an off day
Stayed 3 nights in Sep 2023

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are right off paulista ave. My husband and i walked up and down it several times. Very nicely located
Stayed 5 nights in Sep 2023

4/10 Poor

Vladimir

Disliked: Staff & service
Stayed 3 nights in Jul 2023

6/10 Okay

Kamel

Limited dining options, communication with staff due to language. Poor entertainment, cleanliness and access keys to elevator and room.
Stayed 5 nights in Mar 2023

4/10 Poor

Glauco

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No Internet these days!
The area is good! But overall, the hotel needs an urgent refurbish, the breakfast was bellow average (there was no butter first day), and the internet sucks! Never above 1Mb. If you need internet access, you´d better look for another hotel.
Stayed 3 nights in Feb 2023

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Disliked: Amenities
It's was a nice stay overall, but there were some things that feels like management is out of touch with the property. For example, some of the lights had wiring issues and broke. I was surprised to find there was not an iron/ironing board in the room? And then the biggest thing that stood out was not having a trash can inside the room. The only one was the small one in the bathroom for toilet paper, so it didn't have enough space for drink containers. I think if the general manager spent a night in the hotel it would provide some perspective of what could be improved. A big thing that would also greatly improve the quality are the mattresses. Outside of that though, most of the staff was helpful.
Stayed 5 nights in Aug 2022

6/10 Okay

Hector

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, reported that door lock reader did not work... stayed there 3 nights, went to get new keys 10 times.. internet very intermitent, when it worked was fine.. however had to call 3 times to have it reset...
Stayed 4 nights in Jun 2022

10/10 Excellent

SERGIO J

Liked: Staff & service, amenities, property conditions & facilities
The place is clean and the staff is friendly
Stayed 4 nights in Jun 2022

2/10 Terrible

Cintia Futino Rodrigues da

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked an "Executive Double Room, 1 King Bed", but we didn't get a king bed at first. After notifying them, we got the right room.
Stayed 1 night in Mar 2022

4/10 Poor

MAREK, Pointe-Claire

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired furniture in the room. No wifi in the room despite signal being present. Staff told me that they are aware of this but they did not do anything to fix the problem. So i could not work from room. They elaborated that they did not update the system so i could not use my iphone. Overall disappointing hotel.
Stayed 1 night in Dec 2021

4/10 Poor

Philip, Romsey

Business traveler
Liked: Cleanliness, property conditions & facilities
WiFi provision totally inadequate and when complained there was somewhat disbelief but tinkered with the system. Eventually there was wifi but not good reception.
Stayed 1 night in Sep 2021

4/10 Poor

Aldiyar Ian, Middletown

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well
I liked the staff and the hotel itself, but the room condition was not something that I expected. In the picture, the room looks all renovated, but it wasn't... ............................ ................... ................... ...................
Stayed 2 nights in May 2020

10/10 Excellent

Herry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location!
It's at a good location. The room is fairly old and no complimentary water
Stayed 2 nights in Feb 2020

4/10 Poor

Lucas

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed!
For a suit and a central hotel it was extremely out of date. The safe didn’t work.
Stayed 12 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and especially at the reception were were amazing. Extremely helpful and accommodating. Going to stay there again soon
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old fashioned, no coffee maker, the filters of the airconditioning were full with dust, took them out but nobody cleaned them for 4 days. bathroom wasn't really clean, wifi was horrible. Staff very friendly and helpful
Stayed 5 nights in Oct 2019

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the Hotel in general, people, facilities, cleanless, But the location also is essential because it is in a safe and nice area of Sao Paulo city
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Stayed 1 night in Aug 2019