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Cross Hotel Sapporo

4.0 star property

Choose dates to view prices

Photo gallery for Cross Hotel Sapporo

Lounge
Lounge
Bar (on property)
Property amenity
Public bath

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
2-23 Kita 2-jo Nishi Chuo-ku, Sapporo, Hokkaido, 060-0002
  • Sapporo JR Tower
    ‪8 min walk‬
  • Tanukikoji Shopping Street
    ‪9 min walk‬
  • Odori Park
    ‪14 min walk‬
  • Sapporo (CTS-New Chitose)
    ‪57 min drive‬

Room options

View all photos for [CROSS FLOOR] Deluxe Twin Room (2 Beds + Sofa Bed) with lounge access

Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Deluxe Twin Room (2 Beds + Sofa Bed) with lounge access

  • 366 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Beds and 2 Twin Sofa Beds

View all photos for [CROSS FLOOR] Double Room with lounge access

Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Double Room with lounge access

  • 248 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room (Shower Only)

Down comforters, in-room safe, individually decorated

Twin Room (Shower Only)

  • 247 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for [CROSS FLOOR] Superior Double Room with lounge access

Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Superior Double Room with lounge access

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Run of the House

Down comforters, in-room safe, individually decorated

Run of the House

  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room (2 Beds + Sofa Bed)

Down comforters, in-room safe, individually decorated

Superior Twin Room (2 Beds + Sofa Bed)

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room

Down comforters, in-room safe, individually decorated

Twin Room

  • 247 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Double Room

Down comforters, in-room safe, individually decorated

Double Room

  • 247 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Semi double Room (Shower Only)

Down comforters, in-room safe, individually decorated

Semi double Room (Shower Only)

  • 177.9 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room (2 Beds + Sofa Bed)

Down comforters, in-room safe, individually decorated

Deluxe Twin Room (2 Beds + Sofa Bed)

  • 376 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [CROSS FLOOR] Deluxe Double Room with lounge access

Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Deluxe Double Room with lounge access

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [CROSS FLOOR] Cross Suite Double Room with lounge access

[CROSS FLOOR] Cross Suite Double Room with lounge access | Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Cross Suite Double Room with lounge access

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for [CROSS FLOOR] Cross Suite Twin Room with lounge access

[CROSS FLOOR] Cross Suite Twin Room with lounge access | Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Cross Suite Twin Room with lounge access

  • 474 sq ft
  • Sleeps 3
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room

Down comforters, in-room safe, individually decorated

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Down comforters, in-room safe, individually decorated

Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi-Double Room (Shower Only)

Down comforters, in-room safe, individually decorated

Semi-Double Room (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for [CROSS FLOOR]Deluxe Twin (2 Beds + Sofa Bed)

Down comforters, in-room safe, individually decorated

[CROSS FLOOR]Deluxe Twin (2 Beds + Sofa Bed)

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room (2 Beds + Sofa Bed)

Down comforters, in-room safe, individually decorated

Superior Twin Room (2 Beds + Sofa Bed)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for [CROSS FLOOR]Cross Suite Double Room

Down comforters, in-room safe, individually decorated

[CROSS FLOOR]Cross Suite Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room (2 Beds + Sofa Bed)

Down comforters, in-room safe, individually decorated

Deluxe Twin Room (2 Beds + Sofa Bed)

  • Sleeps 4
  • 2 Twin Beds

View all photos for [CROSS FLOOR]Deluxe Double Room

Down comforters, in-room safe, individually decorated

[CROSS FLOOR]Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Shower Only)

Down comforters, in-room safe, individually decorated

Twin Room (Shower Only)

  • Sleeps 2
  • 2 Twin Beds

View all photos for [CROSS FLOOR] Double Room

Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for [CROSS FLOOR] Superior Double Room

Down comforters, in-room safe, individually decorated

[CROSS FLOOR] Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Run Of The House

Down comforters, in-room safe, individually decorated

Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for [CROSS FLOOR]Cross Suite Twin Room

Down comforters, in-room safe, individually decorated

[CROSS FLOOR]Cross Suite Twin Room

  • Sleeps 3
  • 2 Double Beds

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4.5 out of 5, Wonderful, (1001)
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About this property

Cross Hotel Sapporo

4-star hotel in Sapporo City Centre
A restaurant, self parking, and concierge services are available at this hotel. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk, and wedding services. Housekeeping is available on request.
Cross Hotel Sapporo offers 181 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include slippers, bidets, and hair dryers.

This Sapporo hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. In-room massages, irons/ironing boards, and change of bedsheets can be requested. Housekeeping is provided daily.

Public bath/onsen services include an indoor public bath (no minerals).
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This Sapporo hotel also offers a vending machine, concierge services, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge). The property offers extended parking privileges to guests.

Cross Hotel Sapporo has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Hache - This restaurant serves breakfast and lunch.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per night)
  • Extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,300 for adults and JPY 1,650 for children
  • A restaurant

Restaurants on site

  • hache

Things to do

  • Piano

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Spa

  • In-room massages
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Built in 2007
  • Designated smoking areas
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Requests for dietary restrictions or food allergies cannot be accommodated. Guest who wish to bring their own food must contact this property in advance of arrival.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 1650 for children
  • Self parking fee: JPY 1500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cross Hotel Sapporo
Cross Sapporo
Cross Sapporo Hotel
Hotel Cross
Hotel Cross Sapporo
Sapporo Cross Hotel
Cross Hotel Sapporo Hotel
Cross Hotel Sapporo Sapporo
Cross Hotel Sapporo Hotel Sapporo

Cross Hotel Sapporo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1004 reviews
Rating 8 - Good. 272 out of 1004 reviews
Rating 6 - Okay. 77 out of 1004 reviews
Rating 4 - Poor. 15 out of 1004 reviews
Rating 2 - Terrible. 11 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Jan 2025

8/10 Good

Ziwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is pretty close to shopping, jr station, food, and some historic attractions. not too close where it's noisy and crowded. staff very helpful and understand enough english. tv can show you how crowded the public bath is which i find pretty neat.
Stayed 7 nights in Nov 2024

6/10 Okay

Kok Chye

Extremely basic Boutique hotel
It is really a basic boutique hotel without any coin-operated laundry machine. There are no free drinks (coffee/tea) in the lounge in the afternoon. A coin vending machine is there for u to purchase your own drink at the lounge. Onsen is small & too shallow (when u sit inside the pool, the water is just above the your button belly & I am just 1.7m tall), ?need to lie flat in order for water to cover the body?. It is not possible when there is a crowd. Water temperature is not very hot. Only plus is they have a smaller outdoor onsen. Breakfast considered above average. 80% of the things are the same except a couple of different daily special (eg. Fried chicken, or slice beef with bean sprout).
Stayed 3 nights in Dec 2024

8/10 Good

Ali

Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Dec 2024

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, everything clean and well maintained, helpful staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Althea

Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
ㅡ
Stayed 2 nights in Dec 2024

8/10 Good

Arman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The only development area is that there were so many tables and sofas in the room that left almost no room for the suitcases. Maybe some of these extra stuff can be removed
Stayed 5 nights in Dec 2024

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do i start? Staff support friendly. The room was the best that we had on our Japan trip. Super comfy bed and pillows. The Onsen was the most opulent on our entire trip. The only thing was that could have topped it off, was a higher room. We had a view of a brick wall.
Stayed 3 nights in Dec 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious room
Stayed 5 nights in Nov 2024

8/10 Good

Eric, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, but the room is tiny.
Stayed 2 nights in Nov 2024

8/10 Good

Wolfgang

Traveled with partner
Liked: Staff & service, property conditions & facilities
Chairs in room had some “nasty” stains on them. Also room was too warm and temp could not be turned down.
Stayed 4 nights in Dec 2024

6/10 Okay

hanjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Wo Hing Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but the room have no AC during winter times. So we ask a cooling fan
Stayed 4 nights in Nov 2024

10/10 Excellent

HNIN YADANAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in the heart of the city with lots of shopping and dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Chen-Hsun, TAIPEI

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel . I am first time to Sapporo and choose this hotel . Very good . I will back to stay .
Stayed 3 nights in Oct 2024

10/10 Excellent

PENG

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Naomi

Stayed 2 nights in Oct 2024

10/10 Excellent

CHI KIN, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to JR station and easy for touring.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice hotel, quiet but close to everything.
Stayed 4 nights in Oct 2024

10/10 Excellent

Gary, Rego Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean modern hotel. Though communication was an issue, staff was trying their best to help us. I can recommend this property.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location. We can walk to the mall in 2 mins. We got our room upgraded and free breakfast for one person by VIP perks. The room is clean, quiet and spacious. Great view with bathtub. It has Bose speaker in the room. Only downside is the bed was a little too hard for my own preference.
Stayed 1 night in Oct 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Great location within walking distance to Sapporo train station, and the nearby Odori Park, Clock Tower, etc. Room was very clean and well-maintained, which is not common nowadays. If there’s anything to nitpick, I would say the spread at breakfast. It was good, but can be better. The bath on the top floor was a nice respite after a long day. It looked out to the skyline. Perfect!
Stayed 5 nights in Sep 2024

10/10 Excellent

Kam Foo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Sapporo station, Odori park and shopping. Great staff and onsen. English is okay, enough to help us find left behind adaptor. Cheapest twin room is small for two adults. Urban and Hip Hollywood Twins are suitable with large luggages.
Stayed 2 nights in Sep 2024