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Granbell Hotel Otaru

3.0 star property

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Photo gallery for Granbell Hotel Otaru

Public bath
Interior
Double Room, Non Smoking | 1 bedroom, free WiFi, bed sheets
Bar (on property)
Bar (on property)

Reviews

2.0 out of 10

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Air conditioning

Explore the area

Map
1-1 Sakaimachi, Otaru, Hokkaido, 047-0027
  • Sakaimachi Street
    ‪1 min walk‬
  • Otaru Canal
    ‪3 min walk‬
  • Shin Nihonkai Ferry
    ‪2 min drive‬
  • Sapporo (OKD-Okadama)
    ‪38 min drive‬

Room options

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking

  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room, Non Smoking

Superior Double Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Superior Double Room, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Hollywood Twin Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Hollywood Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Room, Non Smoking

Accessible Room, Non Smoking | 1 bedroom, free WiFi, bed sheets

Accessible Room, Non Smoking

  • Sleeps 2
  • 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

1 bedroom, free WiFi, bed sheets

Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Suite, Non Smoking

Corner Suite, Non Smoking | 1 bedroom, free WiFi, bed sheets

Corner Suite, Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

Similar properties

Restaurant

Hotel Torifito Otaru Canal

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (1003)
$166 nightly
The price was $222
The price is $166 total
All taxes and fees included in total
Hotel Torifito Otaru Canal

About this property

Granbell Hotel Otaru

3-star Otaru hotel steps from Otaru Canal
This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Other amenities include self parking, laundry facilities, and a 24-hour front desk.
Granbell Hotel Otaru offers 159 air-conditioned accommodations with hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).
Public bath/onsen services include an indoor public bath (no minerals).
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This Otaru hotel also offers a rooftop terrace, a vending machine, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Granbell Hotel Otaru is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Granbell Hotel Otaru has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,500 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Outdoors

  • Rooftop terrace

Spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)

Accessibility

  • Elevator (43 inch wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2500 per person
  • Self parking fee: JPY 1500 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Granbell Hotel Otaru Hotel
Granbell Hotel Otaru Otaru
Granbell Hotel Otaru Hotel Otaru

Granbell Hotel Otaru Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

10/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Naomi

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
オープン日初日の宿泊で利用しました。 ①到着して、駐車場に停車させる際、【ボタンを押してスタッフ呼び出し】と記載あったが、ボタンを押してもスタッフが出てこなかった。 ホテル内に入り、スタッフに聞いたところ、満車だから近くのパーキングを案内された。 呼び出しボタンの意味あるか？ ②部屋入口オートロックの不備。 大浴場から戻ったら、部屋の鍵が開かず、エレベーター前の内線に行ったが、内線番号を押しても繋がらない（というかかけ方が良くわからない、説明書き内容不足） 結果的にドアは初期設定不備だったらしく業者に問合せしリセットしたら開いたとの事。 ③部屋の鍵が開かない間、6階のラウンジで飲みながら待たせて貰ったが、（大浴場帰りのトラブルで財布を持ってなく、鍵が開いたら財布を取りに部屋に行くつもりでいた） ホテルの方がラウンジまで解錠出来たと呼びに来たが、ラウンジの店員さんに状況は何も説明してくれず、自ら、財布を取りに部屋に戻っていいか確認し、退店。その後、ホテルの方から、鍵開くか一緒に部屋まで付き添う、と。 だったら、その事をラウンジの方に言ってくれたら、私が財布を忘れてラウンジに入ってるおっちょこちょいな人みたいな恥かかずに良かったのでは？配慮が足りなく残念。 ④洗濯しようと3階に行ったが、地図に場所の記載なし。エレベーター横には、自販機コーナーがあったが、その表記すら地図にない。 3階フロアを探し周り、一番奥まった場所で発見。これは誰も分かりません！ そして、洗濯機もトラブルしてるのか、ホテルの方2名で対応中。 結果的に夜に洗えず、朝5時起きで洗いに行った…。 ⑤部屋の電気のスイッチが分かりにくい！部屋中探すが見つけきれず、AIアシストが置いてあるから、もしや？と思い、部屋の電気を消して！と指示出したが、もちろん出来ない（笑） 結果的に、ベッドの枕で隠れてた…。 ⑥ベッドの高さがとても高いため、高齢者や足腰悪い人には、負担大きいと思う。 諸々、残念すぎたが、オープン初日で、設備は新築のためキレイさだけは満足。
Stayed 1 night in Jul 2025