See all properties

HOTEL NEUSCHLOSS OTARU

4.0 star property

Choose dates to view prices

Photo gallery for HOTEL NEUSCHLOSS OTARU

View from property
Exterior
Down comforters, in-room safe, free WiFi, bed sheets
Sauna, hot tub
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk
  • Parking included
  • Air conditioning
$494
Dec 30 - Dec 31

Explore the area

View in a map
3-282,syukutsu, Otaru, hokkaido, 0470047
  • Place, Otaru Shukutsu Panorama Observation Deck
    ‪3 min walk‬
  • Place, Otaru Aquarium
    ‪6 min walk‬
  • Place, Otaru Kihinkan
    ‪11 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪46 min drive‬

Room options

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | Down comforters, in-room safe, free WiFi, bed sheets

Superior Twin Room, Sea View

  • 409 sq ft
  • Sea view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View | Down comforters, in-room safe, free WiFi, bed sheets

Standard Twin Room, Bay View

  • 366 sq ft
  • Bay view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Down comforters, in-room safe, free WiFi, bed sheets

Comfort Quadruple Room

  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Panoramic Suite

Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • 797 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Suite

Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • 732 sq ft
  • 1 bedroom
  • Harbor view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, free WiFi, bed sheets

Superior Double Room

  • 409 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Down comforters, in-room safe, free WiFi, bed sheets

Luxury Suite

  • 667 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Restaurant
Hotel Torifito Otaru Canal
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,005 reviews
Hotel Torifito Otaru Canal

About this property

HOTEL NEUSCHLOSS OTARU

4-star Otaru hotel with restaurant
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, concierge services, and a 24-hour front desk. Housekeeping is available on request.
HOTEL NEUSCHLOSS OTARU offers 58 accommodations with safes and slippers. Beds feature down comforters. 42-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.
HOTEL NEUSCHLOSS OTARU features a full-service spa. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Otaru hotel also offers a vending machine, concierge services, and a microwave in a common area. Onsite self parking is complimentary.

HOTEL NEUSCHLOSS OTARU is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
レストラン「ブラウキュステ」 - Onsite fine-dining restaurant.
バーラウンジ「ペルレ」 - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

HOTEL NEUSCHLOSS OTARU Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025