2/10 Terrible
Minako
Sep 26, 2024
Disliked: Cleanliness, staff & service, room comfort
A problem of hygiene
The housekeeping staff did not vacuum the floor after the previous guest checked out. At a glance, I found 2 pieces of food (maybe peanuts) under the desk and besides the bed. The clock’s battery needed a replacement as it was not functioning when I checked into the room. Although I closed the extra window shield, the noise arising from trains departing from/arriving at Sapporo Station was noisy and disturbing to sleep. The free breakfast was not impressive, as only boiled eggs and yogurt were served in addition to continental breakfast. Neither fruits nor vegetables were provided. A guest accidentally dropped over 20 plastic covers for paper cups to the floor, which made obvious sound. Yet, no service staff attended the mess, so the guest tried to place them back to the original place as if nothing had happened. I felt sorry for other guests who would use the dirty covers to take away coffee, and I told him that the covers were no longer clean after he dropped them onto the floor.
Minako
Stayed 1 night in Sep 2024