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New Otani Inn Sapporo

3.5 star property

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Photo gallery for New Otani Inn Sapporo

Deluxe Quadruple Room, Non Smoking | Living area | LCD TV, pay movies
Reception
Point of interest
Daily buffet breakfast (JPY 3200 per person)
Japanese Superior | Premium bedding, down comforters, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
$100
Jan 4 - Jan 5, 2026

Explore the area

View in a map
Nishi1-1, Kita 2, Chuo-ku, Sapporo, Hokkaido, 060-0002
  • Place, Sapporo Clock Tower
    ‪2 min walk‬
  • Place, Sapporo TV Tower
    ‪5 min walk‬
  • Place, Sapporo JR Tower
    ‪8 min walk‬
  • Airport, Sapporo (CTS-New Chitose)
    ‪42 min drive‬

Room options

View all photos for Comfort Double Room, Smoking

Premium bedding, down comforters, desk, laptop workspace

Comfort Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Premium bedding, down comforters, desk, laptop workspace

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Natural Comfort Twin "ZEN"

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Twin "ZEN"

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Twin Room, Smoking

Premium bedding, down comforters, desk, laptop workspace

Comfort Twin Room, Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin

Moderate Twin | Premium bedding, down comforters, desk, laptop workspace

Moderate Twin

7.8 out of 10
Good
(17 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premium Double Room

Premium Double Room | Premium bedding, down comforters, desk, laptop workspace

Premium Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room | Premium bedding, down comforters, desk, laptop workspace

Premium Triple Room

7.0 out of 10
Good
(2 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Trundle Bed

View all photos for Natural Comfort Triple "ZEN"

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Triple "ZEN"

8.0 out of 10
Very good
(3 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Triple Room, Smoking

Premium bedding, down comforters, desk, laptop workspace

Triple Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Moderate Triple

Moderate Triple | Premium bedding, down comforters, desk, laptop workspace

Moderate Triple

8.8 out of 10
Excellent
(5 reviews)
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Japanese Superior

Japanese Superior | Premium bedding, down comforters, desk, laptop workspace

Japanese Superior

  • 495 sq ft
  • Sleeps 5
  • 5 Twin Futons

View all photos for Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking | Premium bedding, down comforters, desk, laptop workspace

Deluxe Quadruple Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Moderate Twin Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Moderate Twin Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Double "ZEN"

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Double "ZEN"

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking | Premium bedding, down comforters, desk, laptop workspace

Executive Twin Room, 1 Bedroom, Non Smoking

  • 495 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Natural Comfort Floor Large Twin Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Floor Large Twin Room Non Smoking

  • Sleeps 3

View all photos for Natural Comfort Floor Twin Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Floor Twin Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Floor Large Double Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Floor Large Double Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Floor King Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Floor King Room Non Smoking

  • Sleeps 2

View all photos for Natural Comfort Double Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Double Room Non Smoking

  • Sleeps 2

View all photos for Moderate Large Twin Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Moderate Large Twin Non Smoking

  • Sleeps 2

View all photos for Deluxe Twin Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Deluxe Twin Room Non Smoking

  • Sleeps 4

View all photos for Natural Comfort Floor Twin Room Smoking　

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Floor Twin Room Smoking　

  • Sleeps 2

View all photos for Moderate Single Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Moderate Single Room Non Smoking

  • Sleeps 1

View all photos for Natural Comfort Floor Single Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Floor Single Non Smoking

  • Sleeps 1

View all photos for Natural Comfort Double Room Smoking

Premium bedding, down comforters, desk, laptop workspace

Natural Comfort Double Room Smoking

  • Sleeps 2

View all photos for [Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

Premium bedding, down comforters, desk, laptop workspace

[Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

  • Sleeps 2

View all photos for Moderate Twin Room

Premium bedding, down comforters, desk, laptop workspace

Moderate Twin Room

  • Sleeps 2

View all photos for Premium Executive Twin Room

Premium bedding, down comforters, desk, laptop workspace

Premium Executive Twin Room

  • Sleeps 2

View all photos for Premium Superior Twin Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Premium Superior Twin Room Non Smoking

  • Sleeps 2

View all photos for Premium Superior Double Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Premium Superior Double Room Non Smoking

  • Sleeps 2

View all photos for Premium Corner Twin Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Premium Corner Twin Room Non Smoking

  • Sleeps 2

View all photos for Premium Twin Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Premium Twin Room Non Smoking

  • Sleeps 2

View all photos for Japanese Superior Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Japanese Superior Room Non Smoking

  • Sleeps 6

View all photos for Premium Single Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Premium Single Room Non Smoking

  • Sleeps 1

View all photos for Moderate Large Double Room

Premium bedding, down comforters, desk, laptop workspace

Moderate Large Double Room

  • Sleeps 2

View all photos for Premium Double Room Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Premium Double Room Non Smoking

  • Sleeps 2

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About this property

New Otani Inn Sapporo

3.5-star hotel in Sapporo City Centre
2 restaurants, a bar/lounge, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a microwave in a common area, and conference space. Change of towels is available on request.
New Otani Inn Sapporo offers 340 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters and premium bedding. LCD televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and toothbrushes and toothpaste. Irons/ironing boards and change of towels can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Sapporo hotel also offers a vending machine, gift shops/newsstands, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

New Otani Inn Sapporo has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
New Otani Inn Sapporo has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 2,000 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (37 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3200 for adults and JPY 1600 for children
  • Self parking fee: JPY 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

New Otani Inn Sapporo
New Otani Sapporo
Sapporo New Otani Inn
New Otani Inn Sapporo Hotel
New Otani Inn Sapporo Sapporo
New Otani Inn Sapporo Hotel Sapporo

Reviews

New Otani Inn Sapporo Reviews

8.2

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 295 out of 783 reviews
Rating 8 - Good. 315 out of 783 reviews
Rating 6 - Okay. 127 out of 783 reviews
Rating 4 - Poor. 32 out of 783 reviews
Rating 2 - Terrible. 14 out of 783 reviews

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a double bed but they only had two twin beds
Stayed 3 nights in Sep 2025

8/10 Good

Melody

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the quadruple room. Place is clean and facilities are good. We drive all the way to hotel. Parking is convenient and will charge 2000yen for overnight parking. Don’t expect consideration if you request for early check in or late check out as the staff goes by the book. It is understable
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the quadruple room and it was big enough for 4 of us in the family. Overnight parking is 2000yen. Facilities are very good. Might have difficulty conversing with English. Don’t expect any consideration if you request for early checkin or late check out as the staff goes by the book.
Stayed 1 night in Apr 2025

8/10 Good

Richard, Austin

Traveled with partner
Liked: Cleanliness, staff & service
Bring your own bottled water, there is none in the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Older style hotel however the location is good, mid way between Sapporo Station and Odori Park, both walkable. Lots of restaurants nearby which made it very convenient especially when it was snowing!
Stayed 6 nights in Feb 2025

6/10 Okay

Jonathan

Liked: Cleanliness
Nothing special.
Stayed 1 night in Feb 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Jan 2025

4/10 Poor

Stephen M, BRISTOW

Stayed 8 nights in Dec 2024

8/10 Good

Nathan

Stayed 13 nights in Dec 2024

10/10 Excellent

Estrella Luz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very efficient, check in and check out were a breeze. Room was big enough for three people and we love that the bathroom floor was heated.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

English speaking, hospitality staff.

I was traveling with my wife and three grandchildren and became sick while I was in Japan. The hotel called a taxi for me and had the taxi take me to a Japanese health clinic where I met an English speaking Japanese Doctor Who was able to diagnose my condition, and prescribe medication for me. This is the best hotel that I have ever been in.
Stayed 1 night in Dec 2024

10/10 Excellent

Zhou

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

kenia

Stayed 1 night in Dec 2024

10/10 Excellent

Keegan

Stayed 2 nights in Oct 2024

8/10 Good

Mark

Business traveler, Traveled with family
Liked: Staff & service, amenities
The Hotel was near many things in Sapporo Downtown area.
Stayed 2 nights in Oct 2024

8/10 Good

Juchen, Torrance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and staffs are friendly. I basically can walk to many places.
Stayed 3 nights in Jun 2024

10/10 Excellent

HOON CHIAT

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

tracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location.
Stayed 4 nights in Jul 2024

8/10 Good

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location. Kind of smelly and the air conditioning never cooled down the room.
Stayed 2 nights in Jul 2024

8/10 Good

May May

Traveled with family
Liked: Cleanliness, staff & service, amenities
At lobby provide green tea, toothbrush, bathball all accessories
Stayed 1 night in Apr 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accessible.
Stayed 3 nights in Dec 2023

8/10 Good

Valerie

Stayed 3 nights in Feb 2024