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Portom International Hokkaido

4.0 star property

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Superior Twin Room, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe
Lobby
Interior
Lobby
Hot springs

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Gym
  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

Map
New Chitose Airport Terminal Building 4F, Chitose, Hokkaido, 066-0012
  • Doraemon Wakuwaku Sky Park
    ‪4 min walk‬
  • New Chitose Airport Onsen
    ‪7 min walk‬
  • Chitose Outlet Mall Rera
    ‪12 min drive‬
  • Sapporo (CTS-New Chitose)
    ‪9 min drive‬

Room options

View all photos for Superior Twin Room, Non Smoking

Superior Twin Room, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Twin Room, Non Smoking

  • 463 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Junior Suite Twin Room

Junior Suite Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Twin Room

  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Room

Junior Suite Double Room | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Double Room

  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Portom Suite Room

Portom Suite Room | Premium bedding, pillowtop beds, minibar, in-room safe

Portom Suite Room

  • 678 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Triple Room

Superior Triple Room | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Triple Room

  • 463 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

Similar properties

Exterior

Air Terminal Hotel

  • Spa
  • Free WiFi
  • Air conditioning
  • Parking available
4.4 out of 5, Excellent, (1275)
The price is $200
per night
$220 total
includes taxes & fees
Apr 12 - Apr 13
Air Terminal Hotel

About this property

Portom International Hokkaido

4-star Chitose hotel connected to the airport, steps from Doraemon Wakuwaku Sky Park
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, spa services, and concierge services.
Portom International Hokkaido offers 171 accommodations with minibars and safes. Pillowtop beds feature premium bedding. This Chitose hotel provides complimentary wireless Internet access. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 3:00 PM to 10:00 AM.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This hot springs hotel also offers a fitness center, spa services, and multilingual staff.

Portom International Hokkaido is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
フレンチレストラン TATERU YOSHINO - Onsite fine-dining restaurant.
日本食ダイニング 京都 下鴨茶寮-北のはなれ- - Onsite fine-dining restaurant. Open select days.
カフェ スカイライブラリー - Onsite café. Open daily.
ザ・バー / ザ・シガーバー - Onsite bar. Open daily.

Languages

English, Japanese, Korean, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,200 per day)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: JPY 4,807 to 4,807 for adults and JPY 2,530 to 2,530 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • カフェ スカイライブラリー
  • ザ・バー / ザ・シガーバー
  • フレンチレストラン TATERU YOSHINO
  • 日本食ダイニング 京都 下鴨茶寮-北のはなれ-

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • Public bath open from 3:00 PM - 10:00 AM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Dining venue(s)
The following facilities are closed on Thursday and Friday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4807 to 4807 for adults, and JPY 2530 to 2530 for children
  • Nearby parking fee: JPY 1200 per day (492 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Portom Hokkaido Chitose
Portom International Hokkaido Hotel
Portom International Hokkaido Chitose
Portom International Hokkaido Hotel Chitose

Portom International Hokkaido Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 213 out of 225 reviews
Rating 8 - Good. 10 out of 225 reviews
Rating 6 - Okay. 1 out of 225 reviews
Rating 4 - Poor. 0 out of 225 reviews
Rating 2 - Terrible. 1 out of 225 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tuulia

Stayed 1 night in Dec 2024

10/10 Excellent

Hisyam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean spacious and the front desk is very responsive. The hotel is exactly at the airport it is super convenient if u have a very early flight
Stayed 1 night in Dec 2024

10/10 Excellent

Serene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the onsen on the property. The room was impeccable and the amenities were a lovely touch. I particularly liked not having to rush to catch my early morning flight, and being able to have a leisurely walk to check in.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay at Portom International Hokkaido!
I recently stayed at Portom International Hokkaido and had an amazing experience! The hotel is conveniently located just a short walk from New Chitose Airport, making it perfect for me who had to catch an early flight. The room were clean, comfortable, and well-maintained. The staff was incredibly friendly and helpful, assisted me with my luggages to the room. Overall, Portom I would highly recommend it to anyone visiting the area.
Stayed 1 night in Dec 2024

10/10 Excellent

Song Ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Anika

Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really mean it when I say this is the best hotel in the world and all who comes to Hokkaido must stay here for at least a night. The concierge were super helpful in bringing my 10 luggages up to the room. From the hotel facade to the rooms, they are luxurious and high class. Rooms are biggest I have stayed in Japan and everything is just spick speck clean. This hotel should be given a 6 stars. Accessible to shopping at the airport, comes with a superb onsen and dining options.
Stayed 1 night in Dec 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for an overnight stay before flighting out of hakkaido
Stayed 1 night in Dec 2024

10/10 Excellent

HuiWen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Excellent service. Clean and spacious hotel with a Lawson just downstairs and a mall minutes away. Right next to the airport with direct indoor link.
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Lots of staff around to assist you. Good breakfast and serene onsen. Nice sized rooms with views.
Stayed 1 night in Oct 2024

10/10 Excellent

Jing

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are so nice. Room is comfy and clean
Stayed 3 nights in Oct 2024

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

eddie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
way beyond my expectation
way beyond my expectation of an airport hotel. The decoration is modern, tastefully done. Room is spacy, comfortable, with a stunning view. Smart control of every room equiptment. We also used the gym and Onsen the hotel offers, which are also clean and pleasent. We only stayed for one night before heading back to US in the next morning. This hotel made me regret staying at Air BnBs for the other nights of our trip.
Stayed 1 night in Aug 2024

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay before your flight. What an amazingly beautiful hotel. Cant wait to stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

TONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Aug 2024

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room. It was big and the shower was amazing. Black out curtains were wonderful with the early sunrise light. I would love to stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ka Chun Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I’ve stayed at. Would definitely stay there again when visiting Hokkaido. Everything was perfect.
Stayed 1 night in Jul 2024

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many dining and shopping options at the CTS domestic terminal. Perfect for one night stay before the international flight
Stayed 1 night in Jul 2024

10/10 Excellent

Tadayuki

Stayed 1 night in Jul 2024

10/10 Excellent

Sophia

Stayed 1 night in Jul 2024

10/10 Excellent

Li, glen Waverley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff to the service, from the facility to the room, this hotel exceeded our expectation in every aspect.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing interior and big room.
Stayed 1 night in Jul 2024

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Loved everything from customer service to the spacious lovely room and amenities. Will definitely stay there again in the future.
Stayed 1 night in Jun 2024