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Portom International Hokkaido

4.0 star property

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Superior Twin Room, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe
Lobby
Interior
Premium bedding, pillowtop beds, minibar, in-room safe
Hot springs

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Gym
  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
New Chitose Airport Terminal Building 4F, Chitose, Hokkaido, 066-0012
  • Doraemon Wakuwaku Sky Park
    ‪2 min walk‬
  • New Chitose Airport Onsen
    ‪9 min walk‬
  • Northern Horse Park
    ‪14 min drive‬
  • Sapporo (CTS-New Chitose)
    ‪5 min walk‬

Room options

View all photos for Superior Twin Room, Non Smoking

Superior Twin Room, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Twin Room, Non Smoking

  • 463 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Junior Suite Twin Room

Junior Suite Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Twin Room

  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Room

Junior Suite Double Room | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite Double Room

  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Portom Suite Room

Portom Suite Room | Premium bedding, pillowtop beds, minibar, in-room safe

Portom Suite Room

  • 678 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Triple Room

Superior Triple Room | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Triple Room

  • 463 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

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About this property

Portom International Hokkaido

4-star Chitose hotel connected to the airport, steps from Doraemon Wakuwaku Sky Park
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, spa services, and concierge services.
Portom International Hokkaido offers 171 accommodations with minibars and safes. Pillowtop beds feature premium bedding. This Chitose hotel provides complimentary wireless Internet access. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 3:00 PM to 10:00 AM.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This hot springs hotel also offers a fitness center, spa services, and multilingual staff.

Portom International Hokkaido is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
フレンチレストラン TATERU YOSHINO - Onsite fine-dining restaurant.
日本食ダイニング 京都 下鴨茶寮-北のはなれ- - Onsite fine-dining restaurant. Open select days.
カフェ スカイライブラリー - Onsite café. Open daily.
ザ・バー / ザ・シガーバー - Onsite bar. Open daily.

Languages

English, Japanese, Korean, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,200 per day)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: JPY 4,807 to 4,807 for adults and JPY 2,530 to 2,530 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • カフェ スカイライブラリー
  • ザ・バー / ザ・シガーバー
  • フレンチレストラン TATERU YOSHINO
  • 日本食ダイニング 京都 下鴨茶寮-北のはなれ-

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • Public bath open from 3:00 PM - 10:00 AM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Dining venue(s)
The following facilities are closed on Thursday and Friday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4807 to 4807 for adults, and JPY 2530 to 2530 for children
  • Nearby parking fee: JPY 1200 per day (492 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Portom Hokkaido Chitose
Portom International Hokkaido Hotel
Portom International Hokkaido Chitose
Portom International Hokkaido Hotel Chitose

Portom International Hokkaido Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 225 out of 238 reviews
Rating 8 - Good. 11 out of 238 reviews
Rating 6 - Okay. 1 out of 238 reviews
Rating 4 - Poor. 0 out of 238 reviews
Rating 2 - Terrible. 1 out of 238 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
The best customer service! Location is amazing and convenient! Amazingly beautiful property for an airport Hotel!
Stayed 1 night in Feb 2025

10/10 Excellent

WeiCheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service!
Stayed 1 night in Mar 2025

10/10 Excellent

Calvert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Peter, Mill Creek

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel! Rooms are very comfortable, well appointed, and the rest of the hotel design is sublime. Staff is very helpful and professional. Breakfast buffet was delicious. Late night food at the bar was great. The highlight, though, was the hot springs! Very easy to use, and so relaxing!
Stayed 1 night in Feb 2025

10/10 Excellent

pinchun

Stayed 1 night in Feb 2025

10/10 Excellent

NOEL

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても綺麗です。

とても綺麗でよかったです。
Stayed 1 night in Feb 2025

10/10 Excellent

Brendan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Richard, Subiaco

Liked: Cleanliness, staff & service, property conditions & facilities
Inside airport. Great staff. Nice onsen
Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Stayed 1 night in Feb 2025

10/10 Excellent

Denise, Mercer Island

Traveled with partner
Liked: Amenities
This hotel is like a first class ticket. You don’t want to leave it. Unbelievably clean, large comfortable rooms (even by American standards), incredible amenities, beautiful Onsen. They thought of everything. Take a night to wind down or sleep in before your travels. It’s well worth it and not crazy $.
Stayed 1 night in Feb 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Jan 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top-Tier hotel, will stay here again!

Absolutely amaing experience from start to finish. Such an amazing airport hotel after a long travel bout. The onsen was beautiful and breakfast was one of the best breakfast I have ever had in my life. Very accommodating in every way possible, attentive staff and spotless facility.
Stayed 1 night in Feb 2025

10/10 Excellent

Jarintip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and comfort. Everything is always good here.
Stayed 1 night in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property worth every penny. Quiet, peaceful, superb service, large rooms, beautiful onsen.
Stayed 1 night in Feb 2025

10/10 Excellent

Gayle

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel very clean and service very good location very convience to air port
Stayed 1 night in Feb 2025

6/10 Okay

Christopher

Stayed 1 night in Feb 2025

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel, great staff
Stayed 1 night in Jan 2025

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property right in the airport! Would definitely stay again
Stayed 1 night in Feb 2025

10/10 Excellent

Chih Hao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff was friendly.
Stayed 1 night in Jan 2025