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Europe Hotel

5.0 star property

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Photo gallery for Europe Hotel

Garden
Royal Penthouse, City View | 1 bedroom, premium bedding, pillowtop beds, minibar
Front of property
Front of property
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Parking available
  • Gym
  • Spa
$252
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
Vladislava Skarica 5, Sarajevo, 71000
  • Place, Gazi Husrev-Beg Mosque
    ‪2 min walk‬
  • Place, Baščaršija Džamija
    ‪3 min walk‬
  • Place, Sarajevo City Hall
    ‪7 min walk‬
  • Airport, Sarajevo (SJJ-Sarajevo Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Apartment, City View

Deluxe Apartment, City View | City view

Deluxe Apartment, City View

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Penthouse, City View

Royal Penthouse, City View | 1 bedroom, premium bedding, pillowtop beds, minibar

Royal Penthouse, City View

  • 969 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Double Room Single Use, City View

TV

Deluxe Double Room Single Use, City View

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double Room, City View

TV

Deluxe Double Room, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View | 1 bedroom, premium bedding, pillowtop beds, minibar

Superior Twin Room, City View

8.8 out of 10
Excellent
(5 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Europe Hotel

5-star hotel in Old Town Sarajevo
A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a snack bar/deli.
Europe Hotel offers 160 accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Cable television is provided.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
In addition to a full-service spa, Europe Hotel features an indoor pool and a hot tub. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and a meeting room. This luxury hotel also offers a fitness center, a sauna, and a rooftop terrace. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite parking is available (surcharge).

Europe Hotel has designated areas for smoking.

Onsite venue - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Secured, covered self parking on site (EUR 13 per day)
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • In-room massages
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1882
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, EUR 2.05 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 15.35 per vehicle (one way)
  • Covered self parking fee: EUR 13 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Europe Hotel Sarajevo
Europe Sarajevo
Europe Hotel Hotel
Europe Hotel Sarajevo
Europe Hotel Hotel Sarajevo

Reviews

Europe Hotel Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 138 out of 346 reviews
Rating 8 - Good. 119 out of 346 reviews
Rating 6 - Okay. 53 out of 346 reviews
Rating 4 - Poor. 22 out of 346 reviews
Rating 2 - Terrible. 14 out of 346 reviews

Reviews

6/10 Okay

Phyllis

Disliked: Property conditions & facilities
This should not be a 5 star hotel! I’ve stayed in better 3 star. Dated decor that is shabby and in need of upgrades and maintenance. A door that stuck on the carpet. Wonky wardrobe doors, spider webs, heavily worn carpet, a sharp lip to enter the bathroom. This star rating needs to change. The spa was unmanned. No towels and only the sauna on - the steam room didn’t look like it had been on for weeks.
Stayed 2 nights in May 2025

8/10 Good

Dino

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ferid

Stayed 4 nights in Dec 2024

6/10 Okay

Onur

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and the breakfasts were great. Staff was very friendly and helpful when needed. I would definitely stay here again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality, downtown is nice and the restorants are fine.
Stayed 3 nights in Nov 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort

It's fine. Not a 5 star hotel. I'd rate it 3.5.

I checked in and nobody said anything about the A/C being broken. Room was hot. I was told to just open windows. My room was above a bar across the street. I had to use ear plugs and could still hear the bar late into the night. They didn't have separate sheets, just a comforter/duvet. I had to take the sheet off that due to the heat.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Disliked: Staff & service

Overrated and Mediocre

Definitely not up to our expectations. Hotel Europe is rated as being 5 star, however the service and breakfast was mediocre. The heating was not working in our room and couldn’t be fixed. We booked for 2 adults, yet were only provided one teabag and one sachet of coffee daily. The only positive aspect is the location which is excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dusan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charm of old design and paintings on the walls. Staff was excellent too.
Stayed 5 nights in Oct 2024

6/10 Okay

Lejla

Not what I expected. First room had no electricity. They moved us to another room. It had electricity but the shower was not working. There was a tub available as well, but not everyone can climb over the tall tub. Once we checked out we were told parking was extra . That was disappointing. Breakfast is included and it was 10 out of 10 ! Staff is friendly . Rooms are nice size . Overall its an old hotel, it could be improved with remodeling.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mithad

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Lovely hotel. The Viennese cafe is beautiful. The cafe and the bar are really good value for money, not the usual hiked up hotel prices. The corridors have a nice decor and the rooms are nice. I had a great view overlooking the garden and the Gazi Husrev-beg Mosque which was lit up nicely at night. Rooms have an extra bit of security when you go out - you get a standard key lock as well as digital card entry.
View from my room
Viennese cafe
Bosnian coffee
Stayed 1 night in Sep 2024

10/10 Excellent

Jasmina

Liked: Cleanliness, amenities
It's very convenient location, walkable and safe.
Stayed 1 night in Aug 2024

6/10 Okay

Radovan

Liked: Cleanliness
Disliked: Property conditions & facilities
The part I didnt like us that I called and ask if spa is in the price before booking room. When I arrived I asked about spa I was told I have to pay for spa. I thought it was misunderstanding i went to spa and ask if it is included if it is ok to go. The man said its ok but need to turn out sauna. Sauna didnt get warmed up and I had to leave. Before leaving he charged me for Sauna. Otherwise all was great
Stayed 2 nights in Aug 2024

2/10 Terrible

medina

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair dryer didn’t work. No conditioner. Can’t control a/c in room. No iron (yes, they do have the service, but what about if I don’t want the service or I’m in rush??). Not clean for 4-5 star hotel & that price in Bosnia!! Garage too small - sometimes no place to park. Very dirty going through hallway to garage!! Very dirty in garage!
Stayed 2 nights in Jul 2024

6/10 Okay

Maziad

Business traveler
Disliked: Property conditions & facilities
Excellent location
Stayed 3 nights in Jul 2024

6/10 Okay

Julia

Traveled with partner
Disliked: Amenities
This hotel seems to be too big and unwieldy for the management to cope with. We were mystified by how it managed to rate 5 stars, unless this is just a tick-box scheme which is completed by the hotel itself. Our first stay there, earlier in the month was dire (and we have reviewed it as such). Our second stay (which, to be honest we regretted having booked) was a bit better – the hotel seemed to have got itself together, and our room was ready for us, the staff were no longer ignoring or glaring or shouting at the guests. It was surprising that the safe in the room was too small for a laptop computer and there was, apparently, no other form of safekeeping for valuables in a hotel of this supposed stature. And the tea/coffee making facility in the room still consisted of one sachet of Nescafé instant coffee and one Hibiscus teabag. Altogether, the Hotel Europe was quite a strange experience, which didn't do justice to the beautiful, interesting and otherwise welcoming town of Sarajevo, which has done so much to recover from its painful history.
Stayed 3 nights in Jul 2024

2/10 Terrible

Julia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This visit to the Europe hotel was chaotic, unwelcoming and hostile to the guests. We were not given a room with a double bed, as we had requested, and were then moved to a room where the electricity was not working, and nor was the air conditioning. The shower mechanism was incomprehensible, the tea/coffee-making facility consisted of one sachet of nescafe and one herbal teabag. A lot of guests were complaining about the air-conditioning and we heard a receptionist shouting at them, rather than solving the problem. We were sitting in the bar on our first night, and the lights were suddenly turned off and the staff all walked out without a word to us. When we sent an email about all this to the hotel group manager, as we had been advised by one of the receptionists, the manager told all the staff off, and sent a bottle of wine to our room as compensation. We had no way to open it so reception sent someone to do that, and he seemed to expect a tip for his services – he clearly hadn't been told that this was our meagre compensation for all the bad things that had happened. The manager did not reply to us, or apologise or wish us a good stay.
Stayed 7 nights in Jul 2024

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Aljosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value, location and very friendly service.
Stayed 1 night in Jul 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful front desk and housekeeping staff. The restoration from the fire during the siege lacked charm and warmth. I wish they had tried to restore to something more like it was, more like the Viennese Cafe. Breakfast was good and varied. Coffee was poor. A 5 star hotel should do better than a convenience store coffee machine. I love Sarajevo, but not sure I would stay at the Europa again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Ahmet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024