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Swissotel Sarajevo

5.0 star property

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Photo gallery for Swissotel Sarajevo

Turkish bath, body treatments, aromatherapy, hot stone massages
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Exterior
Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Vrbanja 1, Sarajevo, 71000
  • Bosnian Parliament Building
    ‪3 min walk‬
  • National Museum of Bosnia and Herzegovina
    ‪6 min walk‬
  • Ali Pasha's Mosque
    ‪9 min walk‬
  • Sarajevo (SJJ-Sarajevo Intl.)
    ‪10 min drive‬

Room options

View all photos for Swiss, Premier Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Premier Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Classic Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 1 Double Bed

  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Swiss, Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Room, 2 Double Beds

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Panorama)

Executive Suite, 1 King Bed with Sofa bed (Panorama) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed (Panorama)

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swiss, Classic Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 2 Double Beds

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Panorama)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Panorama)

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Room, 1 King Bed

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss, Classic Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Premier Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Premier Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds

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About this property

Swissotel Sarajevo

5-star Sarajevo hotel with 2 restaurants, connected to a shopping center
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a sauna, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Swissotel Sarajevo offers 218 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
In addition to an indoor pool, Swissotel Sarajevo provides a sauna and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Business-related amenities at this 5-star property consist of a 24-hour business center and 4 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 5382 square feet (500 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Swissotel Sarajevo is a smoke-free property.

Swiss Lounge - Onsite lobby lounge.
Café Swiss - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
The Fusion Restaurant - This fine-dining restaurant specializes in international cuisine and serves brunch, lunch, and dinner. A children's menu is available. Open daily.

Languages

Bosnian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Café Swiss
  • Swiss Lounge
  • The Fusion Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 5,382 square feet of conference space
  • Computer station

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • No elevator
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, EUR 2.05 per person, per night
  • Administrative fee: EUR 1.02 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property
Parking height restrictions apply

Property is also known as

Swissotel Sarajevo Hotel
Swissotel Sarajevo Hotel
Swissotel Sarajevo Sarajevo
Swissotel Sarajevo Hotel Sarajevo

Swissotel Sarajevo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 295 reviews
Rating 8 - Good. 47 out of 295 reviews
Rating 6 - Okay. 20 out of 295 reviews
Rating 4 - Poor. 14 out of 295 reviews
Rating 2 - Terrible. 10 out of 295 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Probably the nicest hotel in Sarajevo.
Stayed 3 nights in Oct 2024

10/10 Excellent

elma

Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

ali

Stayed 3 nights in Jun 2024

10/10 Excellent

Majed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Mira Stæhr

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality room wi to an amazing view. Incredible breakfast spread.
Stayed 1 night in Oct 2024

10/10 Excellent

Faris, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent complementary upgrade
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2024

10/10 Excellent

SANJA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a central location close to everything! The room views are amazing and the entire staff more than amazing! An excellent stay!
Stayed 3 nights in Sep 2024

10/10 Excellent

Emsa, Jersey City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff, the hotel is new, the rooms are very clean, great coffee and sweets at the lobby caffe, shopping and city center close. This hotel doesn’t serve any alcohol or dining options within premises. There are good restaurants around, walking distance.
Stayed 1 night in Aug 2024

2/10 Terrible

faisal khaled

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked this hotel thinking it would be quiet at night. Unfortunately, despite my room being located on the 14th floor, the thumping music outside which started around 9 pm and lasted until 3 am. We requested a room change but we were informed the hotel was fully booked by the manager, yet there was online availability. Even our cancellation request was denied. In this regard the manager was not helpful at all. Definitely, we would not use this hotel again.
Stayed 4 nights in Aug 2024

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 5 nights in Jul 2024

10/10 Excellent

Ljiljana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Everything was jyst top notch! Service incredible, food, hotel condition, the real 5* property! Oh, don't let me forget amazing pool and even better young people that works there! Thank you everyone for this short but amazing experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

SHEN-RU

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It’s not goodbye. We will see you soon ◡̈
Hasan and Selma (Front desk) and Edin K. and Amar (2 floor restaurant) were exceptional. They went out of their way to make us feel welcome and comfortable. Well done team and you should be very proud. We cannot wait to come back! Best wishes, Shen-Ru (room 2001)
Stayed 2 nights in Jul 2024

10/10 Excellent

Ali, Jeddah

Stayed 3 nights in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Ali, Jeddah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 5 nights in Jun 2024

10/10 Excellent

Emin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the amazing team at the hotel
Stayed 5 nights in May 2024

10/10 Excellent

Abdulwahab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
كان الفندق رائعاً من حيث الموقع والنظافة والخدمة وتعامل الموظفين والغرفة واسعة ونظيفة ومريحة جداً !! إلا أن هناك ملاحظة مهمة وهي وسائد النوم لم تكن مريحة على الاطلاق ما عدا ذلك فكل شيئ جميل ورائع عبدالوهاب الحقان / دولة الكويت
Stayed 2 nights in May 2024

10/10 Excellent

AMIR, BOSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, immediate helpful service whenever requested, outstanding hotel and perfect walkable location.
Stayed 4 nights in May 2024