4/10 Poor
Kelley
Oct 23, 2024
Liked: Staff & service
Disliked: Amenities
Fire alarm went off and there was hardly any information provided to the guests. People were not sure if they were supposed to evacuate or not. The fire door separating our hallway from the elevator lobby was propped open with a towel. That could have been disastrous in preventing the spread of the fire if it were near our rooms. The strobe lights did not flash in unison which is required under the fire code. Front desk staff informed the guests that it was due to someone vaping in their room but “they had no idea of finding out who it was”. That makes absolutely no sense considering the addressable smoke detection system would give you the exact location and room number where the vaping occurred. It’s very disappointing that something so serious was handled so poorly. I would be concerned to see the response during a real fire incident.
Kelley
Stayed 1 night in Oct 2024