WARNING: GERMAN COCKROACHES! Within a few minutes of having the AC turned on, a german cockroach scurried across the wall out from it. The air had that very strong, clear roach infestation smell.
The front desk guy was professional and helpful, and refunded our stay without much pushback. He did his job well, explored other options first, such as if we would just like to switch to another room, etc, without being overly pushy or making it frustrating, as tends to be the case with asking for a refund. So he specifically gets a review of 10/10.
But every other aspect of this hotel gets 0 out of 10. Besides the roaches, the toilet was dirty when we arrived with urine on the underside of the seat and crap marks in the bowl. The toilet paper was not new, but a half-used roll.
The sheets bed sheets were not very clean, crumpled and seemed to be unwashed.
Do not stay here.
The front desk guy should be promoted to a higher end Hilton hotel (I wish I could remember his name, hopefully they can figure out who and at least give him a bonus or raise).