2/10 Terrible
Jamie
Traveled with family
Sep 24, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Received a $140 charge on my card when there were no purchases made and no damage done to our room we were hardly in. On top of that they didn’t check us in properly so we had someone trying to get into our room the first morning while we were sleeping, front desk staff was hardly friendly. This is the first time I have ever made a review or complaint. I did reach out and am waiting on an update so hopefully this will be resolved but as of now it seems that they took it upon themselves to place a charge on my card without advising me of why and that is a problem. Great location but even the room smelled like mildew the entire time, whatever I dealt with it as again I’m not one to make an issue out of some things.
On top of that they charge $48 a day for valet but we used the Whitaker parking garage one block behind the hotel for $20 total Friday-Sunday and mind you that is the same parking garage valet takes your car so if you are looking to save money I would recommend parking yourself
Jamie
Stayed 2 nights in Sep 2024