We were put in the 1sr floor. Pet friendly flooe, we didn't have a pet. Dog barking crying howling. We were offered anither room, which turned out to be a disaster. Toilet ran, window shade broken, closet door hinge hanging off the door, molding missing off the wall. Breakfast no tongs for the bread and muffins, when I asked they had to go to the hotel next door to get them. Next morning no tongs again. The good parts are the beds are very comfortable and the staff is friendly and helpful.