4/10 Poor
Kelly
Oct 10, 2024
Disliked: Cleanliness, property conditions & facilities
Ok I’m going to give a little room for coming to the hotel one day after electricity came on from Hurricane Helena… however I would have appreciated a heads up about limited food/drink/cocktail options. I specifically picked due to restaurant on the property & rated highly. Check in great, parking package I chose during reservation was honored but hotel stated $49 valet a night. I wasn’t charged for that thank goodness. The hotel condition for a Kimpton is alarmingly unkept. Floors in main entrance lobby & halls on first floor so badly worn out. Mats at entrance need replacing. Only place hotel smelled good was the lobby. So glad I opted at checkout for a printed copy of my 2 night stay! Because several days later a pending charge for “fitness center” in the amount of $227.39 appears! Waiting to be able to speak with manager as she is currently unavailable- ughhh!
Kelly
Stayed 2 nights in Oct 2024