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Schwanebeck Vacation Packages

I especially want to highlight the care and dedication of the staff—one night after walking all over Berlin during a heatwave my daughter managed to lock herself out of our room and we were so exhausted we didn’t hear her knocking. The staff found her wandering in her pjs, gave her a popsicle to calm her down and got her back to our room safely, and we didn’t even know it had happened until the next morning. The hotel itself is beautiful, and in a lovely quiet area surrounded by beautiful green parks while still being in the heart of Berlin. We were there for a family vacation and being able to slip into the back door of the zoo was magical.

Such a lovely spot and the staff was wonderful!

Book this hotel if you don't want comfort. Book this hotel if you enjoy overpaying. Book this hotel if having your expectations met sounds overrated. We arrived after a full day of travel, hoping for a cool, clean room to recover in. Instead, no air conditioning — just a fan, which management offered as the "solution." Whether the AC is broken or simply not provided isn't clear, but either way, in the middle of summer, that's a problem they didn't seem in a rush to fix. The room itself had a tired, worn look — not dirty exactly, but not what we'd call clean either. A little elbow grease and some basic upkeep would go a long way here. For the price we paid, we expected a lot more. If you're looking for comfort, cleanliness, or value, keep looking.

There is no AC, no sufficient lighting, no kettle, no tea cups in the room. I think there should be in a 4 star hotel. I do not know what kind of detergent is used in the bathroom, but it triggered my allergies and I had to leave a day early. The lobby area is too small, and I did not like the Sri Lancan concept in the restaurant. The rooms are clean. The furniture and the bathroom material are good quality. The staff is friendly, but I did not sufficiently enjoy my stay for the reasons mentioned earlier.

A delightful little place with a german flare. Rooms are not very big, but they're adequate and they get the job done. The area that it's in is quite active and it was a delight!

We had a very good service from the maintenance staff and from de cleaning staff. Very good check-in. Good breakfast.