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Hotel Alpenherz

4.0 star property

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Photo gallery for Hotel Alpenherz

Front of property - evening/night
Balcony
Lobby sitting area
Classic Double Room, Balcony, Mountain View (Vogelsang) | View from room
Hiking

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Housekeeping
  • Spa
  • Parking included

Explore the area

Map
Gerlos 130, Gerlos, 6281
  • Dorfbahn Gondola
    ‪9 min walk‬
  • Isskogel Cable Car
    ‪3 min drive‬
  • Gerlos Pass
    ‪8 min drive‬

Room options

View all photos for Classic Double Room, Balcony, Mountain View (Vogelsang)

Classic Double Room, Balcony, Mountain View (Vogelsang) | Premium bedding, in-room safe, desk, blackout drapes

Classic Double Room, Balcony, Mountain View (Vogelsang)

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (Kieselstein)

View from room

Standard Double Room (Kieselstein)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, Balcony, Mountain View (Sonnenstrahl)

Comfort Double Room, Balcony, Mountain View (Sonnenstrahl) | Premium bedding, in-room safe, desk, blackout drapes

Comfort Double Room, Balcony, Mountain View (Sonnenstrahl)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Balcony, Mountain View (Bergduft)

Superior Double Room, Balcony, Mountain View (Bergduft) | Premium bedding, in-room safe, desk, blackout drapes

Superior Double Room, Balcony, Mountain View (Bergduft)

  • Mountain view
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property - evening/night

Hotel Standlhof Zillertal

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
4.7 out of 5, Exceptional, (52)
$176 nightly
The price is $176 total
includes taxes & fees
Hotel Standlhof Zillertal

About this property

Hotel Alpenherz

4-star Gerlos hotel walkable to Dorfbahn Gondola
Ski into Hotel Alpenherz, where you can enjoy a drink at the bar/lounge and relax in a full-service spa.
Hotel Alpenherz offers 17 accommodations with safes and bathrobes. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor tennis court, ski-in/ski-out access, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich im Sommer mit Gebühr. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. The spa is open daily.
After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a sauna. Hotel Alpenherz helps provide the perfect winter holiday with ski storage and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Complimentary uncovered self parking is available on site.

Hotel Alpenherz is a smoke-free property.

A complimentary buffet breakfast is served each morning between 8:00 AM and 10:00 AM.
Room service is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Free area shuttle up to 50 m
  • Ski shuttle nearby
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Boat
  • Fishing
  • Full-service spa
  • Golf driving range
  • Hiking/biking trails
  • Ice skating
  • Indoor tennis court
  • Mini golf
  • Mountain biking
  • Pedal boat
  • Playground
  • Racquetball/squash
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Ski storage
  • Ski-in/ski-out access
  • Tennis lessons

Family friendly

  • Free area shuttle
  • Free supervised activities for children
  • In-room refrigerator
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • Electric bike charging
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.60 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Tax ID - ATU 74802957
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Alpenherz
Alpenherz Gerlos
Alpenherz Hotel
Alpenherz Hotel Gerlos
Hotel Alpenherz Gerlos
Hotel Alpenherz
Hotel Alpenherz Hotel
Hotel Alpenherz Gerlos
Hotel Alpenherz Hotel Gerlos

Hotel Alpenherz Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 95 out of 118 reviews
Rating 8 - Good. 22 out of 118 reviews
Rating 6 - Okay. 1 out of 118 reviews
Rating 4 - Poor. 0 out of 118 reviews
Rating 2 - Terrible. 0 out of 118 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Shahzad

Liked: Cleanliness, staff & service, property conditions & facilities
The best service and hospitality.
Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

JAN

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic stay here. Extremely friendly and wonderful staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth a visit !!!!

This has to be one of the most under sold hotels. The quality of the hotel and owner were beyond our expectations. For me it over achieved it's 4x rating, with the quality of the accommodation and service offered. It should be noted that there was ample free parking at the front of the hotel which had not been mentioned in the write up, nor had the fact that Breakfast was also offered within the standard price and this again was exceptional.
Stayed 1 night in Sep 2022

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Absolutely beautiful place, wonderful super friendly people, everyone with the smile. The most comfortable bed ever with the best pillows in the world! Thank you for your lovely place and excellent experience! We would love to come back again and again! The surrounding place has a small village feel with local shops and restaurants. We visited in the summer on our way through to Italy so only stopped one night.
The building from the stream
View from the bedroom
Stayed 1 night in Jul 2021

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel.very good brekfast.

Stayed 1 night in Sep 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel all round

This was one of the nicest hotels we have stayed in for a very long time. It was scrupulously clean, modern, with high quality fittings and a very comfortable bed, The owner was most helpful and pleasant and the breakfast excellent. We couldn’t fault this hotel in any way. (and the meals a few hundred metres along the road at a place called the Milchbar were also excellent and reasonably priced)
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional Alpine hotel

Lovely clean hotel. Very spacious room. Excellent buffet breakfast. Good location.
Stayed 2 nights in Jul 2019

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a hotel with an amazing river view

Amazing location, views, room decor, and service. A little remote when I drove in the night but realized the value upon checkin, and much more once in the room and the next day. Owner-operated hotel, he was so nice to even put a can of milk in the room as we were getting late to buy from a store, of course I had to pay for it the next day but the gesture of "I will keep it in the room" was enough. Breakfast was good, with full service. Got a good amount of info about nearby waterfalls and the alpine drive from reception. Make sure to spend some time around the hotel and a walk into the small town - it's beautiful.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. We loved the ease of the check in process (we arrived late in the evening and this wasn’t an issue), the view from our room was stunning, and the staff were all excellent. We will certainly stay here in the future!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It lived up to the positive expectation I formed when viewing its presentation at the time of booking.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, warm and quiet. The location is perfect and the breakfast was plentiful. All that was missing was a manned bar on an evening for drinks..
Stayed 4 nights in Feb 2019

8/10 Good

Ron

Nice and clean

Quiet nice family hotel. Great for skiing. Other than that a bit distant from Innsbruck.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Bastine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Stayed 3 nights in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Bavarian Stay

Great stay! Comfortable. Bavarian. Awesome town. Totally walkable.
Stayed 1 night in Sep 2017

10/10 Excellent

Carol and Bill, Orlando, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alpine Glory!

Wonderful experience! The host was charming and very helpful in helping us find local sights and hikes. Highly recommend as a great value!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mooi hotel op korte afstand van skiliften.

Zeer hartelijk ontvangen. Aardige eigenaar. Goede locatie, fijne bedden. Mochten na het uitchecken auto nog even laten staan om nog een paar uurtjes te skieen.
Stayed 1 night in Feb 2025

10/10 Excellent

Sascha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine tolle Unterkunft, in sehr guter Lage und sehr gutem Service. Mitarbeiter sind sehr freundlich und erfüllen jeden Wunsch. Gerne jederzeit wieder, sehr zu empfehlen.
Stayed 3 nights in Sep 2024

10/10 Excellent

Hanspeter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundlich in jeder Hinsicht. Sehr hilfsbereiter Chef. Saubere Zimmer. Kommen gerne wieder.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bruno

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grosszügige schöne Zimmer, sehr freundliche und aufmerksame Gastgeber, tolles Frühstück
Stayed 1 night in Aug 2024

10/10 Excellent

Flemming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alpenherz ❤️

Super Hotel ❤️ et meget behageligt ophold venlig i mødekommende dejlig seng skøn morgenmad Virkeligt et besøg vær 🥰😊
Stayed 3 nights in Aug 2024