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This is not a 4 star hotel. I had a nice room and the staff is helpful. Breakfast is mostly sweets, no fruit. The elevator near my room makes loud groaning noises when in use. But the location is poor, some distance from the tourist area down twisted poorly maintained streets. I got lost twice trying to find it again. Taxis charge 20 euros to take you less than a mile to the main tourist area. Nearby restaurants are for locals with nothing in English. I just can't recommend it because of the location. Otherwise OK.

The staff was amazing and very helpful. They moved our room after our first night because the people in the room above us were so loud we could hear everything. The rooms are nice but have some drawbacks: in order to have your windows open to get fresh air at night, the room is flooded with all the uplighting surrounding the hotel. The windows have wooden shutters inside which means in order to block out the light, you must close the windows and then close the wooden shutters. Either turn off the floodlights at night or provide some curtains. The walls are also very thin and you can hear everything in the room next to you. We couldn’t get any of the TV apps to work so only had access to Italian TV. Did a fun (but very long) cooking class. The pool area is interesting but not inviting. It’s in a corner in the main area of the courtyard and faces 2 walls so there is no view. Also not very private. There is no lobby bar or any soft seating to relax anywhere. There is also not a set restaurant at the hotel - you have to do a cooking class or a private chef cooking for you (which would be nice but it’s in the cooking class/breakfast room so you have to experience it while a class is going on beside you). It’s a very pretty hotel but not really designed for the best experience for guests.

Excellent hotel in the heart of Palermo. Rooms were very nice and clean. Breakfast had a great selection to choose from. Front desk staff extremely helpful. Highly recommended.

We were lucky to find this place by accident after we wanted to leave touring Sicily cities. The gated secure resort is situated on a high area and overlooks the ocean on many sides. The place is very clean and the staff were all very kind. You can enjoy the pool area or take a walk to the resort beach. The water at the beach was crystal clear. Bring your snorkel because there are lots of fish and the beach was stunning! You can get food at the beach. The resort has many restaurants or you can choose to eat at the buffet which was also very nice. There are remote bars at many locations. Finding Pollina Resort is what made our trip to Sicily amazing!

Staff is excellent very nice and helpful

I booked a double room for single use but when I arrived I was given a single room. I complained but there was no double room to move to. The room was OK but I'd paid extra to have more space/comfort. I was given a discount but I would rather have had the double room I was expecting

So beautiful and right beside the Palermo Airport. It will be our go-to spot from now on!