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Best Western Plus Genetti Wilkes Barre

3.0 star property

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Suite, 1 King Bed, Hot Tub, City View | Premium bedding, pillowtop beds, desk, laptop workspace
Ballroom
Exterior
Lobby
Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $108
includes taxes & fees
May 24 - May 25

Explore the area

View in a map
77 E Market St., Wilkes-Barre, PA, 18701
  • Place, F. M. Kirby Center for the Performing Arts
    ‪2 min walk‬
  • Place, River Common
    ‪6 min walk‬
  • Place, Chacko's Family Bowling Center
    ‪13 min walk‬
  • Airport, Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪22 min drive‬

Room options

King Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(16 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Mobility Accessible King Room

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Hot Tub, Living Area, Board Table, Kitchenette, Wi-Fi

  • Sleeps 2

Two Queen Beds Room

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Handheld Showerhead, Shower Chair, Microwave And Refrigerator, Non-Smoking, Full Breakfast

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Hot Tub, Living Area, Kitchenette, Wi-Fi

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(49 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 507 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Hot Tub, City View | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Hot Tub, City View

10.0 out of 10
Exceptional
(1 review)
  • 816 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(28 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

City View King Suite

  • Sleeps 2

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About this property

Best Western Plus Genetti Wilkes Barre

3-star Wilkes-Barre hotel connected to the convention center, steps from F. M. Kirby Center for the Performing Arts
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Best Western Plus Wilkes Barre Center City offers 75 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Wilkes Barre Center City features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 22000 square feet (2044 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Best Western Plus Wilkes Barre Center City is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (22,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a deposit of USD 20.00 per day
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 14 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 20.00 per day
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 14 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

BEST WESTERN Genetti
BEST WESTERN Genetti Hotel
BEST WESTERN Genetti Hotel Wilkes-Barre
BEST WESTERN Genetti Wilkes-Barre
Genetti
Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Best Western Plus Genetti Hotel Wilkes-Barre
Best Western Plus Genetti Hotel
Best Western Plus Genetti Wilkes-Barre
Best Western Plus Genetti
Best Western Genetti Hotel Conference Center
Plus Wilkes Barre Center City
Best Western Plus Wilkes Barre Center City Hotel
Best Western Plus Genetti Hotel Conference Center
Best Western Plus Wilkes Barre Center City Wilkes-Barre
Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

Best Western Plus Genetti Wilkes Barre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1000 reviews
Rating 8 - Good. 248 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Julie

Liked: Cleanliness, staff & service, amenities
The hotel was very nice. Everyone was very nice. The bar was great and the food was awesome. The bartender/waitress was very nice. The room was spacious and very nice. The only reason for the 4 star review was the telling the shower water. We couldn’t get the water hot even after letting it run for 5 mins. We could take a shower but just barely bc the water didn’t get hot.
Stayed 1 night in Jan 2026

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was fine. It was freezing when we got there but we turned the heat on and went to the bar and restaurant. The staff at the restaurant were very nice.
Stayed 1 night in Jan 2026

8/10 Good

Cynthia

Liked: Cleanliness
The staff was very helpful. Rebecca at the front desk went above and beyond to make sure we had a pleasant stay. We had a small inconvenience with the heater, and Rebecca took care of it immediately, making sure everything was resolved quickly. Breakfast had good options, and the staff in the breakfast room were very kind and friendly, ensuring the food was promptly replenished. The management’s care and attentiveness are clearly reflected in the staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, good breakfast included, helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean!
Stayed 1 night in Jan 2026

8/10 Good

Mihoko

Stayed 1 night in Jan 2026

8/10 Good

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and well appointed. Had a problem with three of the outlets that weren’t working, so we couldn’t turn on lights on the right side of the room. Breakfast was decent.
Stayed 1 night in Jan 2026

8/10 Good

iliana

Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Jan 2026

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities
Super clean, huge smart tv, comfortable bed, nice breakfast, excellent on site parking
Stayed 1 night in Jan 2026

8/10 Good

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Clean but very drafty
Stayed 5 nights in Jan 2026

10/10 Excellent

Elisabeth

Stayed 1 night in Jan 2026

10/10 Excellent

Hilario

Stayed 3 nights in Jan 2026

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room - excellent breakfast buffet included
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia-Ann

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay here! This was our 4th time staying here in 2 months, while traveling to Pittsburgh. Staff is friendly and extremely helpful. Rooms are clean, and Breakfast has always been delicious. Will definitely stay here again!!
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia-Ann

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, pet friendly, great breakfast buffet and very friendly staff. Will stay here again!
Stayed 1 night in Jan 2026

10/10 Excellent

David

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with a dog. The hotel was great and staff very friendly. Would certainly recommend the hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Bethsaida, Shelton

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First - the lobby was inviting and the check in process was very quick and easy. The room was warm when we arrived (January in northern PA), which was extremely nice. We saw a live performance next door and when we returned found out the restaurant was open until 10. The bartender was very nice and attentive and the food was wonderful. The bed / pillows were perfect and the room was clean and very relaxing. One of the few places that provide a small note pad and pen. Breakfast was amazing. Fruit was fresh, waffle was perfect (my favorite) and the coffee was excellent. The Breakfast staff were friendly and very helpful. Checkout was seamless. We will go back to this hotel anytime we are in the area.
Stayed 1 night in Jan 2026

8/10 Good

Kurt

Liked: Amenities, property conditions & facilities
Great staff at desk. Room was functional and pleasant. Restaurant inside was awesome, good pizza. Location is amazing.
Stayed 1 night in Nov 2025

10/10 Excellent

Spencer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, room, and staff. Will stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Albert J

Business traveler
Liked: Cleanliness, staff & service, amenities
Great staff great room
Stayed 1 night in Jan 2026

10/10 Excellent

Lawrence

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was great and clean. Staff was nice
Stayed 4 nights in Jan 2026

4/10 Poor

Natalie

Business traveler
The room was ok but the heater took a long time to warm up the room. The staff was rude to my daughter who went to the lobby for breakfast, treating her as a criminal, demanding proof of stay multiple times.
Stayed 2 nights in Jan 2026

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026