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Best Western Plus Wilkes Barre Center City

3.0 star property

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Photo gallery for Best Western Plus Wilkes Barre Center City

Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas
Suite, 1 King Bed, Hot Tub, City View | 1 bedroom, premium bedding, pillowtop beds, desk
Lobby
Exterior
1 bedroom, premium bedding, pillowtop beds, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Room service
  • Gym

Explore the area

Map
77 E Market St., Wilkes-Barre, PA, 18701
  • F. M. Kirby Center for the Performing Arts
    ‪3 min walk‬
  • Mohegan Sun Arena at Casey Plaza
    ‪4 min drive‬
  • Mohegan Sun at Pocono Downs
    ‪8 min drive‬
  • Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | 1 bedroom, premium bedding, pillowtop beds, desk

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 507 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Hot Tub, City View | 1 bedroom, premium bedding, pillowtop beds, desk

Suite, 1 King Bed, Hot Tub, City View

  • 816 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette | Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 667 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Woodlands

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
3.9 out of 5, Good, (1000)
$118 nightly
The price was $130
The price is $118 total
includes taxes & fees
The Woodlands

About this property

Best Western Plus Wilkes Barre Center City

Wilkes-Barre hotel connected to the convention center, steps from F. M. Kirby Center for the Performing Arts
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Best Western Plus Wilkes Barre Center City offers 75 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Wilkes Barre Center City features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 22000 square feet (2044 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Best Western Plus Wilkes Barre Center City is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (22,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a deposit of USD 20.00 per day
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 20.00 per day
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

BEST WESTERN Genetti
BEST WESTERN Genetti Hotel
BEST WESTERN Genetti Hotel Wilkes-Barre
BEST WESTERN Genetti Wilkes-Barre
Genetti
Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Best Western Plus Genetti Hotel Wilkes-Barre
Best Western Plus Genetti Hotel
Best Western Plus Genetti Wilkes-Barre
Best Western Plus Genetti
Best Western Genetti Hotel Conference Center
Plus Wilkes Barre Center City
Best Western Plus Wilkes Barre Center City Hotel
Best Western Plus Genetti Hotel Conference Center
Best Western Plus Wilkes Barre Center City Wilkes-Barre
Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

Best Western Plus Wilkes Barre Center City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 88 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Stayed 2 nights in Mar 2025

8/10 Good

Scott

Stayed 2 nights in Mar 2025

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness, amenities
This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.
Stayed 1 night in Mar 2025

6/10 Okay

Patrick

Traveled with family and small children
Disliked: Amenities
When I first checked in, there was no batteries in the remote so you overlook a little thing like that and then the toilet was backed up so I went to the front desk and they wanted to give me the plunger to do it so I told him no maintenance came up. They plunged it Five minutes later the toilet still didn’t work I complained and they said to me there’s nothing they can do at the front desk final. I spoke to a woman from housekeeping and she helped me thank God there’s a front desk to that sarcasm.
Stayed 2 nights in Feb 2025

6/10 Okay

Gary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Let US Down This Time

We have stayed at this hotel on numerous occasions and always have been extremely pleased. This time, unfortunately our room had an odor of some sort which was unpleasant. Also the toilet was not cleaned properly as it had feces on the seat.
Stayed 1 night in Mar 2025

10/10 Excellent

THOMAS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Property is a little dated, but perfectly fine for our stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a concert at the Kirby Center in Wilkes-Barre.
Stayed 1 night in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Wilkes Parent visit

Visiting my son at Wilkes University.
Stayed 3 nights in Nov 2024

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, great location,comfy and cozy

Nice hotel great location.
Stayed 1 night in Feb 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel room window was broken leaking cold air the bathroom door handle was about to fall off and the fridge wouldn’t keep things cold whole hallway of the none smoking rooms on the floor I was on always smelled like weeds
Stayed 2 nights in Feb 2025

10/10 Excellent

Karrie, Endicott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2025

8/10 Good

Jodi

Traveled with group
Liked: Staff & service, room comfort
Things were a bit outdated, outlets didn’t work, balcony door didn’t seem to open properly, stains on the side of the sheets.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room&staff, could be greener, rubber duckie

Everything fine with the room. Everyone was friendly... painters doing the hallways, front desk person who asked how breakfast was as i passed by, cook/server at breakfast who offered to make fresh omelet to order and brought it to the table. Only 3 stars on eco, as Styrofoam or plastic cups were provided for bathroom, juice and breakfast (though coffee mugs were right nearby and could be used so that helps), and i think for in room coffee too. Rubber duckie was a happy addition to see, but did not avail self thereof.
Stayed 1 night in Feb 2025

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are particularly friendly and helpful. We have been here before and Chris is always on point. Mike and Simone are always personable. The Chef makes HOMEMADE breakfast that is unmatched in my hotel travels.
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

KATHRYN, Saint James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality and breakfast!
Stayed 1 night in Jan 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Audrey, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
666
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Gina

Stayed 1 night in Dec 2024

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was very close to where we needed to go.
Stayed 1 night in Dec 2024