4/10 Poor
Jaime
Traveled with family
Sep 24, 2024
Disliked: Staff & service, amenities
Location was close to the promenade and had beach access close by. Overall, room was outdated and stuffy. Carpet was old and should be replaced or removed in our opinion. Bed was comfortable and it was nice having a separate bedroom. Bathroom was small and we had to buy our own toilet paper as we were only given half a roll that was in the room when we got there. Housekeeping was there every day but did not speak English and was very reluctant to give us new towels or more washcloths when I asked with Google translate. She never smiled when we would wave or say hello every day. Biggest complaint for us was that while the website specifically said “Stay entertained with the DVD player, DVD library, and board games. Be well-prepared for beach outings with towels, blankets, mini wagons, and lawn chairs”, none of those were provided. When I asked about it, I was told that was from an old website although I was directed to the same exact website when asked what the new one was. I purposely didn’t pack beach towels bc they were supposed to be included. Needless to say, we didn’t have any beach chairs, towels or blankets. DVDs and games would have been nice to have for our family as well since they were supposed to be included. We ended up buying some board games to play. Overall, room was not worth the price we paid. Definitely overpriced for the amenities we had. Missing a lot for that price range.
Jaime
Stayed 3 nights in Aug 2024