4/10 Poor
Lucy
Traveled with family
Sep 8, 2025
Disliked: Cleanliness, property conditions & facilities
This hotel feels more like a one-star property than a Hilton brand. From the moment you step inside, the condition of the building and rooms does not reflect the Embassy Suites standard or even what I would expect from a three-star hotel. While the amenities such as made-to-order omelets, the manager’s reception, and free parking are appreciated, the poor upkeep overshadows those benefits.
The property itself is in need of significant renovation. The walls by the pool appear to be rotting, the pool looks unclean, and the common areas feel neglected. In the guest room, the curtains were stained, the carpet was dirty, and the bed was unacceptable — the fitted sheet didn’t cover the mattress, which was stained, and the exposed box spring was also heavily marked. The bathroom showed visible stains as well.
On a positive note, most of the staff were kind and attentive. Nine out if the ten employees I interacted with were friendly and provided good service. One staff member seemed stressed and came across as curt, but overall the staff appeared to be working hard despite the state of the property.
This was, unfortunately, the worst Embassy Suites I have ever stayed at. If you are seeking a clean, comfortable, and well-maintained property, this is not it. For a Hilton hotel, it was extremely disappointing, and I would not stay here again.
Lucy
Stayed 1 night in Sep 2025
