This Holiday Inn Express is what you would expect. It certainly meets the standards of other Holiday Inn Expresses at which we have stayed. The staff was friendly and professional, the rooms were clean, and the property was conveniently located to the airport. Extremely frustrating, however, was the hotel shuttle. We waited for half an hour for it to arrive at the airport, watching several other hotel shuttles pick up guests. We finally gave up and took a cab. Because there is a minimum charge, this cost us $21.00. When we expressed our frustration to the desk clerk, she stated that shuttle service had been "spotty". If you advertise a hotel shuttle, it should run regularly. Catching it should not be a "hit or miss" proposition.