2/10 Terrible
Kevin
Aug 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL IN COTTONWOOD!
Checked in around 430, freshened up with a quick shower and headed off to visit family. Got back later that evening, got ready for bed. Pulled back the sheets and there was blood and pee stains. Asked for another room, got in a room with 2 queens. Wife checked both beds and the same on both! 3 seperate beds! Went to the front desk, clerk was very understanding and took notes. We weren't going to stay there. No rooms were available in Cottonwood so had to drive to Camp Verde for the night. Went back next morning, no manager, had to call Monday. Was told since I booked with Hotels.com I had to go through them. Over a week later to be told the lux wouldn't refund my money because I stayed the night wich is a lie! We weren't going to sleep in a crime scene! They are liars and unsanitary! Their staff was decent but mamagement is garbage like their beds! Worst customer service. Do not stay there, would rather sleep anywhere but there. I'm not a big review guy but what's right is right and what's wrong is wrong! I will post this on every site I can! I can't upload photos here but I will post where I can!
Kevin
Stayed 1 night in Jun 2024