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The Gould Hotel

3.5 star property

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Photo gallery for The Gould Hotel

Front of property - evening/night
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Interior entrance
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • 24/7 front desk
$110
includes taxes & fees
Dec 17 - Dec 18

Explore the area

View in a map
108 Falls Street, Seneca Falls, NY, 13148
  • Place, National Women's Hall of Fame
    ‪2 min walk‬
  • Place, Women's Rights National Historical Park
    ‪2 min walk‬
  • Place, It's A Wonderful Life Museum
    ‪3 min walk‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(46 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed

8.8 out of 10
Excellent
(31 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(14 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 144 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 144 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 144 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Large Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Double Large Room, 2 Double Beds

9.6 out of 10
Exceptional
(17 reviews)
  • 155 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(27 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Gould Hotel

3.5-star Seneca Falls hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a conference center. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
The Gould Hotel offers 48 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with digital channels and first-run movies.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

The Gould Hotel is a smoke-free property.

The Gould Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with digital channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Property is also known as

Gould Hotel Seneca Falls
Gould Hotel
Gould Seneca Falls
The Gould Hotel Hotel
The Gould Hotel Seneca Falls
The Gould Hotel Hotel Seneca Falls

Reviews

The Gould Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 586 out of 1000 reviews
Rating 8 - Good. 259 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

Reviews

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terry at the front desk was very nice and helpful! Our room was very spacious and was perfect with our dog!
Stayed 1 night in Sep 2025

4/10 Poor

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty when we arrived, hair on the bathroom floor, dust and dog hair in the main room under the table, see
Stayed 3 nights in Sep 2025

4/10 Poor

Melisa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location was good
Stayed 1 night in Aug 2025

4/10 Poor

Ann Marie

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Galo

Traveled with partner
Disliked: Cleanliness
I expected more from the facility. Stay away if you can
Stayed 5 nights in Aug 2025

10/10 Excellent

Paula, Kenmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Beautiful room.
Stayed 2 nights in Aug 2025

6/10 Okay

michael

Stayed 2 nights in Sep 2025

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Mold in bathroom

I checked out shortly after checking in. There's mold all over the bathroom floor and shower. The room had peeling wallpaper and looked like it had seen better days. The photos online make it look much better than the in person. I do not recommend this property. On the upside the front desk was very friendly.
Stayed 2 nights in Aug 2025

2/10 Terrible

Vivian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Flies and lies! Hello Expedia Customer Service, I have been a loyal and faithful client with Expedia for many years, and my husband and I recently booked a stay at The Gould for a Labor Day getaway. While I want to acknowledge that the customer service from Terrie was excellent she was helpful, attentive, and doing her very best the overall condition of the hotel was one of the worst experiences I have ever encountered. It’s was like staying at a bates hotel. From the moment we entered our room, the issues began. The wall light switch did not work, forcing us to use the flashlights on our phones just to find our way. The couch and pillows were run down, torn, and in unacceptable condition. When we inquired about the restaurant and bar, we were told they had been closed since July, but that was misleading. In fact, many of the amenities advertised online were either unavailable or inaccurately represented. It became clear that the photos and reviews we saw online were from previous ownership and did not reflect the current reality. The shower and toilet were not properly cleaned, towels had stains on them, and we even found hair left behind from previous guests. The furniture was broken, the air conditioners were taped up, and our bathroom had no window treatments, leaving us without privacy. There were no rugs on the floors, and overall the room felt neglected and unsanitary. The Tv was crocked on the wall. Breakfast was equally disappointing, Flies and lies served us.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. It has a very modern design for a historic hotel. We were on the first floor on the street side and it was very noisy from street noise. The hotel should consider some form of sound proofing. Otherwise, a very nice place.
Stayed 2 nights in Aug 2025

8/10 Good

STACIE, Chelsea

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Jason

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wanted to like this place however for the price, there were just so many little things that should be done to make this a nicer place. The ceiling of our room had a lot of cobwebs, the windowsill in the room was covered in dust, windows to the entire property need to be cleaned, the stairwell carpet had not been cleaned in quite a while, I don’t think our room was swept out, the shower “amenities” were tiny and branded by Best Western, the breakfast was everything from Aldi, the restaurant and bar are non-operational, no fridge even though our friends’ room did have one at the same price point…these all seem trivial, but at $275 a night, it’s just a ripoff. Will book a hotel in Geneva or at the casino next time we are in the area.
Stayed 2 nights in Aug 2025

2/10 Terrible

Shadi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend staying at this hotel. Dated, barely maintained rooms and facilities. Mattress was in poor shape, and caved in. No maid service, even when we explicitly requested it for just one of our three days and were told our room would be cleaned. Room was not even supplied with adequate toilet paper. Fitness room was not clean, with no wipes and other trash not addressed. There is seemingly only one full-time employee who is responsible for the entire operation, and who we were told worked all weekend with almost no help. Moreover, despite calling several times ahead of our stay regarding the status of the hotel restaurant and bar, and being told the bad would be open during our stay, both were still closed. Totally deceptive operation and complete lack of transparency. Really awful.
Stayed 3 nights in Aug 2025

4/10 Poor

Mark

Traveled with family
Disliked: Amenities
Short staffed, below average hotel that could be better.
Stayed 1 night in Aug 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service
The hotel has been nicely redecorated (not my type of style but clean and refreshing) but because it is an old building I believe sound blocking insulation is lacking. My room was noisy from the street and the room above me. Parking was out back which was inconvenient for unpacking on arrival and when leaving. The room amentities were decent but it was lacking a refrigerator which has become an expected amentity for me.
Stayed 1 night in Aug 2025

4/10 Poor

Eileen

Disliked: Cleanliness, staff & service, amenities
Understaffed. Horrible free breakfast. Dirty lobby and curb side appeal is bad.
Stayed 2 nights in Aug 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
The front desk lady who greeted us was grumpy and not very friendly.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service
Convenient location with lots to do at the north end of the Finger Lakes. Included breakfast was minimal. Updated bathrooms. No restaurant on site. Decor was dated and tired.
Stayed 2 nights in Aug 2025

8/10 Good

Asha

Liked: Cleanliness, staff & service

AV

It was a great experience. Very comfortable sheets
Stayed 1 night in Aug 2025

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful space that’s woefully understaffed

Beautiful renovation of a historic building with lots of potential. The room was clean and lovely, the bathroom still looked brand new, but this place is woefully understaffed by people who are doing their best but can’t be everywhere they’re needed. It took a while to find someone to check in and out. The restaurant that’s advertised as being on-site must have closed, there was no evidence of one. We had one bath towel for three people. When we requested more, it took a while to get them because it seemed there was only once person working in the whole building. Not sure what would have happened in any emergency. I’d say give this place a chance, but be prepared going in.
Stayed 1 night in Aug 2025

10/10 Excellent

mark

Stayed 2 nights in Aug 2025

2/10 Terrible

Sharon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location, but that's the only good thing about it. The desk is often unmanned, the lobby and corridors have a strange odor, and nothing could be done to change the temperature in our room (it was freezing). The breakfast was inadequate. The restaurant is never open and their is no live music, although both are advertised on their website. There was a gas leak that caused the hotel to be evacuated while the fire department and gas company responded. Upon reentry, the odor of gas was overwhelming, in the lobby, the corridors and our room. We were told we would be refunded if we chose to check out at that time. The owner refused to follow through with the refund, and the manager quit. AVOID THIS PROPERTY!!
Stayed 3 nights in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely older hotel in a great location. I didn't love the remodel (a bit cheap and the modern art does not fit with the history of the property). The tv was impossible to watch due to difficulty figuring out the channels / remote. The hotel is clean and the staff is friendly. Breakfast, not so great.
Stayed 2 nights in Aug 2025