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Novotel Ambassador Seoul Dongdaemun Hotels & Residences

5.0 star property

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Photo gallery for Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Exterior
Creator video
Reception
Meeting facility
2 bars/lounges, lobby lounge, rooftop bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
$242
includes taxes & fees
Nov 10 - Nov 11

Explore the area

View in a map
238 Euljiro, Jung Gu, Seoul, KR, 04561
  • Place, Dongdaemun History and Culture Park
    ‪5 min walk‬
  • Place, Dongdaemun Design Plaza
    ‪5 min walk‬
  • Place, Gwangjang Market
    ‪7 min walk‬
  • Airport, Seoul (GMP-Gimpo Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, premium bedding, down comforters, minibar

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Premier Suite, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 474 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Residence)

Deluxe Room, 1 Double Bed (Residence) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Double Bed (Residence)

8.0 out of 10
Very good
(6 reviews)
  • 570 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 3 Twin Beds (Residence)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 3 Twin Beds (Residence)

9.4 out of 10
Exceptional
(14 reviews)
  • 570 sq ft
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Premier Room, 1 Bedroom (Residence)

Premier Room, 1 Bedroom (Residence) | 1 bedroom, premium bedding, down comforters, minibar

Premier Room, 1 Bedroom (Residence)

9.6 out of 10
Exceptional
(4 reviews)
  • 872 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Residence)

Studio, 1 King Bed (Residence) | 1 bedroom, premium bedding, down comforters, minibar

Studio, 1 King Bed (Residence)

9.0 out of 10
Wonderful
(12 reviews)
  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(13 reviews)
  • 247 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 Queen Bed

8.2 out of 10
Very good
(11 reviews)
  • 312 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 3 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 3 Twin Beds

8.0 out of 10
Very good
(4 reviews)
  • 312 sq ft
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Executive Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Executive Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • 312 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds (Superior)

Family Room, Multiple Beds (Superior) | 1 bedroom, premium bedding, down comforters, minibar

Family Room, Multiple Beds (Superior)

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

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About this property

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

5-star hotel in Jung-gu
This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite. Housekeeping is available on request.
Novotel Ambassador Seoul Dongdaemun Hotels & Residences offers 523 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Seoul hotel provides complimentary wired and wireless Internet access. Cable television is provided. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

In addition to a seasonal outdoor pool and an indoor pool, Novotel Ambassador Seoul Dongdaemun Hotels & Residences provides a hot tub and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and 4 meeting rooms. Event facilities measuring 3552 square feet (330 square meters) include conference space. This luxury hotel also offers a rooftop terrace, a complimentary children's club, and a vending machine. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Novotel Ambassador Seoul Dongdaemun Hotels & Residences is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Food Exchange - This buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
The Deli - This delicatessen serves brunch and light fare. Open daily.
Gourmet Bar - This lobby lounge serves light fare only. Open daily.
Roof Top Bar - Onsite rooftop bar. Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: KRW 55,000 for adults and KRW 27,500 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Food Exchange
  • Gourmet Bar
  • Roof Top Bar
  • The Deli

Things to do

  • Free children's club
  • Gym
  • Hot tub
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Free children's club
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,552 square feet of conference space
  • 4 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Thin carpet in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 21 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Extra futon (surcharge)
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The pool, fitness center, sauna, and kids zone will not be available on the first Tuesday of every month.
The operation hours and closing dates of property facilities, swimming pools, and the club lounge are subject to change without prior notice, depending on hotel circumstances.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KRW 55000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KRW 55000 for adults and KRW 27500 for children
  • Futon bed fee: KRW 33000 per night
  • Rollaway bed fee: KRW 55000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests under 19 years old are not allowed in the outdoor rooftop pool.
Please note: this property requires guests to use swim caps in the pool. Personal inflatable pool floats are not allowed.
Access to the pool and kids zone is available by reservation only, with one entry permitted per day.
Some room types include access to the Club Lounge. Guests must be at least 19 years old to access the Club Lounge.

We should mention

The seasonal pool will be open from May to October
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Novotel Ambassador Seoul Dongdaemun Hotels Hotel
Novotel Ambassador Dongdaemun Hotels Hotel
Novotel Ambassador Seoul Dongdaemun Hotels
Novotel Ambassador Seoul Dongdaemun Hotels & Residences Seoul
Novotel Ambassador Seoul Dongdaemun Hotels Residences
Novotel Ambassador Seoul Dongdaemun Hotels Hotel
Novotel Ambassador Dongdaemun Hotels Hotel
Novotel Ambassador Seoul Dongdaemun Hotels
Novotel Ambassador Dongdaemun Hotels
Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel
Novotel Ambassador Seoul Dongdaemun Hotels & Residences Seoul
Hotel Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Reviews

Novotel Ambassador Seoul Dongdaemun Hotels & Residences Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 727 out of 1166 reviews
Rating 8 - Good. 299 out of 1166 reviews
Rating 6 - Okay. 95 out of 1166 reviews
Rating 4 - Poor. 25 out of 1166 reviews
Rating 2 - Terrible. 20 out of 1166 reviews

Reviews

6/10 Okay

Yoon, East Amherst

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I did not feel like it was a 5 star hotel. I would say maybe a 4 star. There’s too many restrictions for fitness gym and the swimming pool for example you have to wear a swimming cap within the swimming pool as well as be 20 years old. The breakfast is definitely not worth the money. The sewer right in front of the entrance smells really bad every time you enter or exit the hotel. The hotel should fix the fine details and rules if they want to be called 5 star hotel. Staying here with 2 teenagers was a big mistake since it is not a family oriented hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the size of the junior suite and the round shaped bath tub is very nice. Very accessible to 3 lines of metro. The concierge is helpful. But a junior suite on the 3rd floor is ridiculous, I can hear the noise from party revellers at night, woken up by construction in the day. And the lifts are nonsense. I have never stayed in a hotel that required me to wait in the lobby for a lift for more than 5 mintues and not because it is crowded but it is slow.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Maksim

Stayed 6 nights in Jun 2025

10/10 Excellent

sung

Stayed 2 nights in Jun 2025

6/10 Okay

Yoon, East Amherst

Traveled with family
Liked: Property conditions & facilities
As a VIP member, I did not receive any special treatment or upgrades. The breakfast was very disappointing, and it’s not worth of the money. I should’ve booked other place. I don’t see it as a 5 star hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Chiang, cramerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bottle waters in the room are expired
Stayed 2 nights in Jun 2025

4/10 Poor

Gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horrendous and definitely not worth for the amount their charge. Initially I was given a room with a massive smoke smell, which you could smell from the hall. When asked to change it, they sent someone who said: ‘I can’t smell anything’ - ??? - then moved to another room where the door closet didn’t close properly and the internal lights were kept on, disturbing my sleep. Overall is a badly designed room, where the light system in general is confusing, super noisy with the bathroom fan and a shower that it doesn’t warms up properly. Also not to mention the ridiculous rules to use the pool. It’s not welcoming, it’s not comfortable and it costs a lot. Defeats the whole purpose of a holiday.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice breakfast, convenience location, airport bus right outside the hotel.
Stayed 3 nights in Jun 2025

8/10 Good

William, Niles

Stayed 3 nights in Apr 2025

10/10 Excellent

Yas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Otto

Traveled with family
Liked: Amenities
our family of 3 stayed in this property for 3 days. We enjoyed the stay. The room was clean and spacious. After traveling for over a week already, we were pleasantly surprised to find a washing machine for laundry in the room. We also liked the swimming pool and sauna room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residence side of the hotel was lovely and we would book again
Stayed 4 nights in Jun 2025

10/10 Excellent

sung

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Gary

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
At the entrance to the hotel we were met with a disgusting sewage smell for the duration of the stay. 1. Shower head broken - Did get repaired 2. TV in room didn't show more than 2 channels - Did get repaired next day 3. Handle of door hanging off between bedroom and living area so we couldn't close the door for fear of being locked inside 4. Sink in bathroom seemed to take forever to drain 5. Air-con wouldn't drop below 22 degrees After day 3 I got very sick with legionnaires-type symptoms and ended up in hospital. Whilst I have no evidence of this being from the hotel, it is usually caught from poorly maintained air-con units After returning from hospital on the last night of the stay, we needed to request another couple of days stay as I couldn't travel home in such a state. The reception told us they had no rooms. First thing the next morning (5 hours later) we asked a different person, and they miraculously found us another room. Got in to the new room to find the aircon not working. I already had a high temperature and the aircon wouldn;t drop below 29 degrees. Had to call maintenance who didn't fully fix it and spent some time vacuuming the filters in the aircon unit. This made me believe the air-cons were not fully maintained. Eventually, they had to provide a desk top fan. Finally, buffet poor value for money - Around £200.00 for 2 people! Not much selection. Closed early.
Stayed 5 nights in Jun 2025

4/10 Poor

Tracie

Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Stayed 4 nights in Jun 2025

2/10 Terrible

Florence, San Francisco

Liked: Cleanliness
Customer service is so bad. Rude
Stayed 4 nights in Jun 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms with the station right outside
Stayed 4 nights in Jun 2025

10/10 Excellent

Dr Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good amenities.
Stayed 4 nights in Jun 2025

10/10 Excellent

Branson

Stayed 4 nights in May 2025

8/10 Good

Arti

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and plenty of dining options in walking distance
Stayed 4 nights in May 2025

2/10 Terrible

Ruzana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was in the middle of nowhere . Very basic hotel.
Stayed 1 night in Feb 2025