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The hotel was weathered compared to the photos. The upstairs bar and amenities looked significantly better in the photos. There was a check in person but couldn’t speak English. Charged us a local tourist tax that wasn’t advised by Expedia and she wouldn’t provide a receipt. The rooms were old and they only clean around the furniture not under. The hotel is in a good location. It has a spa, not a pool. There was no one at checkout.

Staff is nice and helpful. Room is small and the door lock is hard to use. Tea time is nice with good food. Bathroom is kind of small for a petite person like me to move around. Overall it's a good hotel for a short stay with nice and helpful staff.

Boutique hotel, large rooms, quiet at night, very large tv Nice central location for exploring Georgetown. will visit again

Whats not to like. Its a delightful and charming gem of a place. The virtues of the 9th century vintage shophouse design are exploited to the full, in conjunction with al modern amenities. JL is a genial and affable host. I do expect to return and do not hesitate to recommend this venue to customers in the future.

I cannot recommend this hotel enough. The property is beautiful, but it’s the staff and service that truly set this place apart. Throughout my stay, all the staff were incredibly attentive, helped me find my way around the best local spots, and had the most positive and helpful attitude all round. The location was also perfectly placed in Georgetown, close to all the tourist spots whilst not being on a busy or noisy road. Breakfast was included and, much like the heritage of Penang itself, I was treated to a range of local delicacies reflecting the wide mix of cultures found across the island. The room itself was fantastic. I was actually upgraded to a bigger suite, and the bathroom has to be the standout feature, with a gorgeous tub placed perfectly beneath huge windows. The hotel offers a butler bath service where they draw you a bath and provide some divine tea to pair with your soak. The toiletries are all Aesop, and the hotel only has six rooms, paying homage to its heritage with lodging upstairs and a wonderful restaurant below. This is definitely worth the money. For the price, the level of personal service and those little luxury touches made it feel far more exclusive than the rate would suggest. If I’m being picky, the air conditioning was great, though only had an on/off setting rather than adjustable temp, which was a minor issue for me as I feel the cold easily. Between the staff and those little personal touches, I’m already looking for an excuse to go back.