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Palace Hotel, BW Signature Collection

4.0 star property

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Comfort Double Room, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe
Point of interest
Reception
Point of interest
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Gym
  • Breakfast available
  • Bar
  • Pet friendly
  • Pool

Explore the area

Map
Via Cinque Febbraio, Serravalle, RSM, 47899
  • Stadio Olimpico
    ‪4 min drive‬
  • Palazzo Pubblico
    ‪8 min drive‬
  • University of the Republic of San Marino
    ‪8 min drive‬
  • Rimini (RMI-Federico Fellini Intl.)
    ‪35 min drive‬

Room options

View all photos for Comfort Double Room, 2 Twin Beds

Comfort Double Room, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe

Comfort Double Room, 2 Twin Beds

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 2 Twin Beds, Accessible

Premium bedding, down comforters, minibar, in-room safe

Double Room, 2 Twin Beds, Accessible

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Premium bedding, down comforters, minibar, in-room safe

Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite

Premium bedding, down comforters, minibar, in-room safe

Suite

  • 538 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Premium bedding, down comforters, minibar, in-room safe

Family Room

  • 301 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Comfort Double Room, 1 Double Bed

Premium bedding, down comforters, minibar, in-room safe

Comfort Double Room, 1 Double Bed

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Accessible

Premium bedding, down comforters, minibar, in-room safe

Double Room, 1 Double Bed, Accessible

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

About this property

Palace Hotel, BW Signature Collection

4-star Serravalle hotel with coffee shop/cafe
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. A manager's reception is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Palace Hotel, BW Signature Collection offers 91 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels and pay movies.

Bathrooms include showers with rainfall showerheads, bidets, and hair dryers. This Serravalle hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool and an outdoor pool, Palace Hotel, BW Signature Collection provides a hot tub and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary manager's reception on select days.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a fitness center, spa services, and a terrace.

Palace Hotel, BW Signature Collection is a smoke-free property.

A complimentary manager's reception is offered on select days.
Palace Hotel, BW Signature Collection has 2 restaurants on site.
24-hour room service is available.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 8 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8 per person
  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 10 AM to 10 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Palace Hotel BW Signature Collection Best Western Serravalle
Best Western Palace Hotel Serravalle
Best Western Palace Serravalle
Palace Hotel BW Signature Collection Best Western
Palace BW Signature Collection Best Western Serravalle
Palace BW Signature Collection Best Western
BW Signature Collection Serra
Palace San Marino
Hotel, Bw Signature Collection
Palace Hotel BW Signature Collection
Palace Hotel, BW Signature Collection Hotel
Palace Hotel, BW Signature Collection Serravalle
Palace Hotel BW Signature Collection by Best Western
Palace Hotel, BW Signature Collection Hotel Serravalle

Palace Hotel, BW Signature Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 126 reviews
Rating 8 - Good. 46 out of 126 reviews
Rating 6 - Okay. 6 out of 126 reviews
Rating 4 - Poor. 5 out of 126 reviews
Rating 2 - Terrible. 0 out of 126 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Jun 2022

10/10 Excellent

Manon, Vonore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is Ok not as nice has the rest of San Marino
Stayed 2 nights in Jun 2022

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good stay. Easy parking. Clean and good quality rooms.
Stayed 1 night in Nov 2021

10/10 Excellent

Tremella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend retreat
Great hotel!!!! The accomodations were great and the hotel is very close to the town center. The rooms were large and very clean. The pool was also nice.
Stayed 1 night in Jul 2020

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing hotel, great staff, Wonderful service, strongly recommend
Stayed 4 nights in Sep 2019

8/10 Good

Dan

Liked: Staff & service, room comfort
Below avg hotel with great employees
Yes this hotel has a lot of amazing features and the employees are amazing. But air-condition did not go below 24 degrees even after complaining. Wifi did not work in the room at all and I do not think it was just my room since there were around 5-6 people in the lobby on phone and computers as well. They charge 5 euro for room service even though I went down to order from the restaurant but the kitchen manager Indirectly suggested better to eat in my room cause he did not want to clean a table.
Stayed 2 nights in Jul 2019

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very well presented, Nice pool and Spa.Good breakfast.Not on bus route, and taxis expense.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room wasn’t set up on arrival. No food/snacks available after 11 even though it says 24 hr in the book.
Stayed 1 night in Jun 2019

10/10 Excellent

igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great to stay. Only excellent memories.
It was convenient, comfortable, close to the center, free parking.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. The property is very clean. All in all a very good experience
Stayed 1 night in Apr 2019

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Marino
San Marino is a lovely place and friendly people. Hotel strangely situated off a main road with limited pavements, however this isn't unique to the hotel. Restaurant food in evening wasn't great due to an event being on at same time but breakfast was good. Overall a good hotel.
Stayed 1 night in Mar 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Not Again.
Our room was miles away from the hotel restaurant and lobby. Plus they put us in a handicap room and insisted my prepaid reservation did not include breakfast. It did and after a call to hotels.com, they corrected. Location is horrible!
Stayed 1 night in Sep 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upper tier property
Full service hotel with large rooms and a good restaraunt.
Stayed 1 night in Nov 2017

4/10 Poor

Jay Joonhyung

Disliked: Cleanliness, room comfort
Dont go
Not a standard of western especially quality of room and breakfast. Worst.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
convenient and clean hotel
the hotel is overall clean and has a free underground warm parking. the room was spacious and comfortable with midlevel style. the staffs were cooperative and nice.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat Guest
Great place. I've stayed here several times and the service is excellent. Highly recommend!!!

8/10 Good

chad

Liked: Cleanliness, room comfort
Nice hotel but far away from everything
Hotel is descent but do not go there if you are on foot nothing is walkable in this area, taxi cab fares in this area are so expensive 25 euro to go down the hill was a 4 km ride

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great service.
Very nice hotel, great service and quality, with very nice rooms. Location is not ideal as it is still a fair way to the 'old town' but taxi's are quite cheap and so it's not too much of a problem. Quite handy for football, or other events, at the sporting complex, although walking can be a little dangerous as there are not any formal footpaths. Taxi's will take and pick up to the ground, although they did charge like a wounded elephant for the England game. Would be happy to recommend the hotel.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well appointed. Close to Rimini.
Excellent standard. Piano in foyer, so I played a couple of tunes. One of the staff asked me to keep on playing, but I hadn't played in a while and my fingers were a bit 'rusty'. Good room and WiFi. Didn't like the demand to wear a hair cap to use the pool. I'm bald......dumb rule. Good food in bar.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel and great very helpful staff especially Valentina. The hotel has very nice big, spacious rooms and everything was clean. Breakfast was also good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with pool
We chose this hotel for the enclosed pool for our children. Room was spacious, comfortable and clean. Breakfast was very good with a lot of choices. Only a 15-20 minute drive to the historical center parking lots so not far from activity but the view was of a highway on one side and a rock wall on the other, although it was a nice view on the other side of the highway. Our children enjoyed the pool, however, the hot tub was not very good. It was room temperature and looked like it could use a cleaning. Other than that the hotel was great and would recommend it to families.

8/10 Good

HF Jørgensen, Hillerød

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay hotel and location
THe hotel is fine, there is an okay pool area, but there is nothing within walking distance of the hotel.

10/10 Excellent

Jeroen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
A good quality hotel providing the basic requirements in a very nice setting. The hotel is on the road to San Marino, but still a good 20 minutes drive from the city center.

8/10 Good

Talal, Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean budget hotel near motorway
Very helpful & friendly front desk staff. Their suggested restaurant in bergamo old town was excellent. My only negatives were: - overlooking the motorway - very small shower - poor noise insulation Otherwise reasonably priced clean and comfortable.