We arrived in Seville with high expectations for the hotel, and when we got there, it looked very nice. However, at night, when I went into the bathroom, I found an ant nest inside. I don’t understand how they didn’t notice the ants during the cleaning, as there were a lot of them. They were all over the shower and bathroom.
When we reported it to the hotel, they didn’t even apologize. They sent a man to fumigate, and I had to insist on changing rooms. Even so, they never apologized or showed any interest in checking if the rest of our stay was fine. They didn’t care about compensating for the inconvenience or ensuring their guests’ satisfaction.
I sincerely hope they fumigate the entire hotel, and hire staff who actually cares about their guests