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Sfakaki Vacation Packages

Close to the main old town (5-7 min walking distance). Cute boutique hotel close to Herakilon Port. Breakfast was simple but nice.

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.

Never left a review before but felt this was absolutely needed. What a superb hotel, I’ve stayed in many 5* all inclusive but this is at the top. Service exceptional, food quality was exquisite, I went for the swim up room which was just perfect - I have absolutely no faults and would recommend and come back again in the future. What a fantastic stay. Room 109.

I told my daughters to europe as a graduation present and our 1st stop at Athina Palace Resort and Spa was amazing. When we checked in after midnight, they had a light dinner and wine waiting for us. The staff was responsive, helpful, friendly and professional. The resort was clean and the food was delicious. My only small complaint is a more consistent schedule for the shuttle service around the resort. Other than that, everything was perfect!

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.