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Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

Great friendly staff!

This was a lovely hotel and the staff were courteous, extremely attentive and very kind. Have to mention Manos who went out of his way many times to help us and nothing was too much trouble for him. He was an absolute star and we are very grateful for his help. The hotel is surrounded by beautiful beaches and very close to Chania. Our room was very clean, a little dark due to not getting any sun on the balcony, but this did keep it cool. It is a small hotel and we felt the only negative was it was very quiet at night, but many people would prefer this anyway. The area itself is fairly quiet at night as many people go into Chania. There is a bus to Chania a couple of minutes walk round the corner, it can get very busy. Noticed the sign on the bus said 31 people seating, up to 59 standing so at times it is not the most pleasant journey. Bus journey takes about 15/20 minutes. The pool area was very well managed, better than i have seen at some other hotels. There was never a fight for beds as the hotel staff remove used towels and replace with fresh new ones, so there was a turnover all day. It is adults only which makes it very peaceful. Breakfast was ok and there is something differant to try every day. You order from a menu rather than a buffet situation.

We had a lovely, relaxing stay at the Galini Palace Resort Hotel. The overall atmosphere was calm and peaceful throughout, as the hotel is located in a quiet area away from the main tourist crowds. The Highlights: The absolute star of the hotel is the pool area - it is large, beautiful, crystal clear, and offers great view of the sea. The staff were also extremely friendly, welcoming, and always ready to help. The food variety in the dining room was impressive, and while not every dish was to our personal taste, we always found plenty to enjoy. Areas for Improvement: There were a few minor issues that kept this from being a true 5-star experience: Pool Hours: The pool hours are quite limited (10:30 AM – 6:30 PM). We felt it would be much better if it opened earlier and stayed open later in the evening, especially during the long summer days. Room Amenities: For a 5-star hotel, we expected more luxury touches. For example there were no bathrobes, and it was disappointing to be charged an extra daily fee to use the room safe. Maintenance & Cleanliness: The showerhead in our room was completely clogged. Also, there was a strange, strong smell of cleaning products in the hallway outside our room, which wasn't very pleasant. Overall, a very enjoyable stay in a beautiful setting. With a little more attention to the small details and operating hours, it would be perfect.