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Banyan Tree Shanghai On The Bund

5.0 star property

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December 2024
January 2025

Photo gallery for Banyan Tree Shanghai On The Bund

Down comforters, free minibar items, in-room safe, desk
Down comforters, free minibar items, in-room safe, desk
Exterior
Terrace/patio
Indoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Parking included
  • Air conditioning

Explore the area

Map
19 Gong Ping Road, Hongkou District, Shanghai, Shanghai, 200082
  • Oriental Pearl Tower
    3 min drive
  • The Bund
    4 min drive
  • Shanghai International Convention Centre
    5 min drive
  • Shanghai (SHA-Hongqiao Intl.)
    39 min drive

Room options

View all photos for Panorama Bund Retreat

Down comforters, free minibar items, in-room safe, desk

Panorama Bund Retreat

  • 667 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Family oasis with Kids Pool

Family oasis with Kids Pool | Down comforters, free minibar items, in-room safe, desk

Family oasis with Kids Pool

  • 710 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Riverside Retreat

Down comforters, free minibar items, in-room safe, desk

Panorama Riverside Retreat

  • 646 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Riverside Retreat

Down comforters, free minibar items, in-room safe, desk

Riverside Retreat

  • 646 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Romantic Oasis with Relaxation Pool

Romantic Oasis with Relaxation Pool | Down comforters, free minibar items, in-room safe, desk

Romantic Oasis with Relaxation Pool

  • 710 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Banyan Retreat Room

Down comforters, free minibar items, in-room safe, desk

Banyan Retreat Room

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Banyan Suite

Separate tub and shower, rainfall showerhead, free toiletries

Banyan Suite

  • 3305 sq ft
  • River view
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Pool

W Shanghai - The Bund

Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (290)
The price is $315
per night
$367 total
includes taxes & fees
Dec 14 - Dec 15
W Shanghai - The Bund

About this property

Banyan Tree Shanghai On The Bund

5-star hotel in Hongkou District
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a sauna.
Banyan Tree Shanghai On The Bund offers 130 air-conditioned accommodations with indoor private spa tubs and minibars (stocked with some free items). Beds feature down comforters. A pillow menu is available. Guests can make use of the in-room refrigerators, coffee/tea makers, and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

3 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Banyan Tree Shanghai On The Bund features a full-service spa, 3 spa tubs, an indoor pool, and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a children's pool, a 24-hour fitness center, and a rooftop terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Banyan Tree Shanghai On The Bund is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Banyan Tree Shanghai On The Bund has 3 restaurants on site.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: CNY 258 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 3 spa tubs
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 583.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 258 per person
  • Airport shuttle fee: CNY 800 per vehicle (one way)
  • Rollaway bed fee: CNY 583.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Banyan Tree Hotel Shanghai Bund
Banyan Tree Shanghai Bund
Banyan Tree Shanghai Bund Hotel
Banyan Tree Bund Hotel
Banyan Tree Bund
Banyan Tree Shanghai On The Bund Hotel
Banyan Tree Shanghai On The Bund Shanghai
Banyan Tree Shanghai On The Bund Hotel Shanghai

Banyan Tree Shanghai On The Bund Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 145 reviews" "
Rating 8 - Good. 37 out of 145 reviews" "
Rating 6 - Okay. 16 out of 145 reviews" "
Rating 4 - Poor. 7 out of 145 reviews" "
Rating 2 - Terrible. 5 out of 145 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eng Keat

Disliked: Staff & service
Turned down my check in request despite confirmed booking on Expedia
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good sleep and they gave my family and I a free upgrade to one with a jacuzzi. Reflective of Banyan Tree's standards and the experience exceeded my expectations!
Stayed 2 nights in Mar 2024

6/10 Okay

Szu Han

Traveled with partner
Liked: Cleanliness, staff & service
The unit has an epic view of the river, which is the best of the whole experience. The bad experience can start with a bad wifi connection. the power outlet on the office desk section is broken. Hence they have to provide the power extension core. Also the fridge is not working as well. Not to mention, somehow the AC was set at 30 degrees, which is hot as hell and cannot be changed and I have to call in a repairs guy. Overall not a terrible experience but definitely did not hold up to its standard.
Stayed 2 nights in Jan 2023

10/10 Excellent

Peiyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very enjoyable and fantastic stay
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was fantastic, the in room hot tub was clean and well maintained, and the staff was helpful and friendly. They also did not nickle and dime the guests for every little thing. You definitely get what you pay for at this hotel, and I wouldn't hesitate to stay there again, especially for a special occasion.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway to die for
What a fabulous treat- I loved the romantic pool with the most amazing view of the Shanghai skyline and Bund. It was magical
Stayed 2 nights in Jun 2019

6/10 Okay

Seppo

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel- good location
nice hotel- in a very good location -good food and staff were really friendly- helped book tours and all for my family and i
Stayed 2 nights in Apr 2019

8/10 Good

Colorful

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
The location is not ideal because it is far away from major shopping centers and you have no night life by staying in this hotel although you get breathtaking views from every room. Checked in way before 3 pm and the staff delivered my luggages to the room even before I got the room keys. The shower room floor was slightly slanted resulting in water accumulation after shower. The hotel upgraded my room to a higher floor and better viewed room right after I reported the shower floor problem. Excellent management and response to customer service. Double sink counter with everything you can think of. The flappers are in a nice bag and can be used as a gift. Soft drinks in the room mini fridge are free. There is also a nice tea set for people who love drink tea. Automatic toilet makes going to bathroom a joyful learning experience.
Stayed 2 nights in Mar 2019

8/10 Good

Anna-Maria

Liked: Staff & service
36hrs in Shanghai
Nice relaxing overall atmosphere.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
property is ok.... below the expectation. Wifi doesn't work at all, which is a big minus.
Stayed 1 night in Feb 2019

8/10 Good

Cindy Hui Che

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room
We booked a river view room for our stay and indeed we were given one, however we saw most of the roof top of other buildings more than the river given that ours were on the 3rd floor. The service was mediocre given the standard expected from such hotel. Check in staff were professional but when we did an early check out on our last day, the staff was just sleeping on the desk. There was no apology even after we tried to wake her up, or even a simple concern about our stay. The location of the hotel is quite out of the way as well. There doesn’t seems to be any decent restaurants or shops within 0.5km from the hotel. Nonetheless, the room was really spacious and amenities were splendid.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff are friendly. Nearby environment is quiet. Actually it is not in the Bund.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

4/10 Poor

QING

Disliked: Cleanliness, property conditions & facilities
Room a bit dated, curtain can’t be drawn up or down, pillow provided with all kind of stains on it under the cover.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice housekeeping. service was lacking as there were communication problems between staff.
Stayed 2 nights in Aug 2018

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful designed, serene hotel w excellent views
The hotel is exceptionally well designed and well run. Amazing suite, beautifully designed, excellent bed, very spacious bathroom, great bath. A fun rooftop bar. and excellent restaurants,
Stayed 7 nights in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and excellent room
Lovely hotel on the banks of the river with a lovely view across the Bund. Stayed in a room with a large pool which was excellent at night to relax in with a great view across the city. The standard or the service was high. Would recommend.

2/10 Terrible

MH, New York

Liked: Room comfort
Disliked: Cleanliness, staff & service
My stay was horrible and I couldn’t wait to leave.
Everyone in this hotel is incompetent. Such confusion I have never seen. To say this hotel is on the Bund is misleading - it is on the North Bund which is 1 mile from any life, restaurant or activity. The view is to the backside of PuDong skyline! The place is dead. Breakfast is a disaster. No service.
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
WORST FOOD I HAVE EVER HAD IN A HOTEL
We went fior a staycation, and I have never written a review for any excellent or horrible stays in any of the resorts, hotels because even if the stay is bad, it's just bad. THIS HOTEL FOOD WAS ABSOLUTELY DISGUSTING for any restaurant, let alone a hotel, and our room was over $500!!! They served frozen fried Japanese chicken with sugar and when we asked them why it was so cold, the so-called "chef" told us that it was Japanese as if we had come to the hotel from some cave and had never eaten Japanese food or lived there or visited. My two children and I walked out of the meal and my husband told them that we could not eat the food but they still made us pay for 70% of the food - they gave us a "discount" of 30 percent which was ridiculous because we did not eat it! Then we had to order disgusting room service because kids were hungry - the burger and fries were the best bet and we survived. The next morning, we paid again for their breakfast buffet because everyone was hungry and from a quick glance, it looked one thousand percent better than what we had the evening prior. But nope, we were duped yet again. If it weren't for the amazing room with the panorama view and the pool inside the room - we would have had a huge fight with the staff. The staff is oblivious to English because I told our hotel attendant who took care of me during checkout that it was the most disgusting hotel food I have ever had, he said "thank you." I was pretty speechless.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Colorful, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with breathtaking view
Arrived early and the room was not available. Offered upgrade with a minimal fee of only $50. The new room has a panoramic view of Huangpu river. You can lay back in the huge tub next to the window and immerse yourself in the breathtaking view. There is separate shower and toilets. The toilet is fully automatic. However, the hotel is located in an old neighborhood when there will be construction to make it a totally different one. It is extremely difficult to find taxi unless you know and have the capability to order a “Didi” (Uber’s Chinese version). Shopping and other activities are not within walking distance. In summary, this hotel is for high-end customers who have private vehicles that can get them to where they would like to go.
Stayed 1 night in Nov 2017