Beginning of main content

Hotel Amenities

Property Features

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a 24-hour business center and 8 meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby.

CitizenM Shanghai Hongqiao is a smoke-free property.

  • Express check-in
  • Coffee/tea in common areas
  • Water dispenser
  • Elevator
  • Number of bars/lounges - 1
  • 24-hour front desk
  • Express check-out
  • Free WiFi
  • Free wired internet
  • Smoke-free property
  • Computer station
  • Number of coffee shops/cafes - 1
  • Safe-deposit box at front desk
  • Number of meeting rooms - 8
  • Luggage storage
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • 24-hour business center
  • Snack bar/deli
  • Total number of rooms - 303
  • Television in common areas
  • Number of floors - 7
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator

Room Amenities

CitizenM Shanghai Hongqiao offers 303 accommodations with iPads and iPod docking stations. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and hair dryers. This Shanghai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Television
  • Wheelchair accessible
  • Refrigerator
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Free local calls
  • Private bathroom
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Soundproofed rooms
  • Free bottled water
  • Blackout drapes/curtains
  • Shower only
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • TV size: 30
  • iPod docking station
  • Rainfall showerhead
  • Hydromassage showerhead
  • iPad
  • Heating
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 1
  • Soap
  • Shampoo
  • Toilet paper
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Toothbrush and toothpaste not available

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Food & Drink

To-go breakfasts are available for a surcharge and are served each morning.

CanteenM - This bar specializes in vegetarian cuisine and serves breakfast only. Open 24 hours.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)

Hotel Policies

Payment types

Fees

Optional extras

  • Fee for to-go breakfast: approximately CNY 60 per person
  • Late check-out fee: CNY 215 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

One child stays free

Noise-free rooms not guaranteed

Electrostatic spray is not used for disinfection

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Car not required

Long-term renters welcome

Staff wears personal protective equipment

Security system

Debit cards not accepted

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Children stay free - maximum age 10

Social distancing measures are in place

Guest will receive an email before arrival 24 hours

Contactless check-in is available

No rollaway/extra beds available

No cribs (infant beds) available

Guests will receive an email with special check-in instructions

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Children stay free

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

A car is not required for transportation to and from this property.

Contactless check-in and contactless check-out are available.

Hotel Names

  • citizenM Shanghai Hongqiao Hotel
  • citizenM Shanghai Hongqiao
  • citizenM Shanghai Hongqiao Hotel
  • citizenM Shanghai Hongqiao Shanghai
  • citizenM Shanghai Hongqiao Hotel Shanghai

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

Hotel Reviews

Sorry, we seem to have had an issue loading our review content. Try again?