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Grand Kempinski Hotel Shanghai

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Kempinski Hotel Shanghai

View from room
Down comforters, minibar, in-room safe, individually decorated
Interior entrance
Down comforters, minibar, in-room safe, individually decorated
2 bars/lounges

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Parking included

Explore the area

Map
1288 Lujiazui Ring Road, Shanghai, Shanghai, 200120
  • IFC Mall
    ‪11 min walk‬
  • Oriental Pearl Tower
    ‪11 min walk‬
  • Jin Mao Tower
    ‪12 min walk‬
  • Shanghai (PVG-Pudong Intl.)
    ‪43 min drive‬

Similar properties

Front of property

Grand Hyatt Shanghai

Pool
Hot Tub
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1001)
The price is $149
per night
$174 total
includes taxes & fees
Feb 6 - Feb 7
Grand Hyatt Shanghai

About this property

Grand Kempinski Hotel Shanghai

5-star Shanghai hotel, connected to a shopping center in Downtown Shanghai
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.
Grand Kempinski Hotel Shanghai offers 686 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yhi Spa has 3 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Grand Kempinski Hotel Shanghai features an indoor pool and a health club. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This Art Deco hotel also offers a spa tub, a sauna, and spa services. Complimentary self parking is available on site, along with a car charging station.

Grand Kempinski Hotel Shanghai is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Elements - This restaurant serves breakfast, lunch, and dinner.
Acqua - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.
Suntime Century - This restaurant specializes in Chinese cuisine. Open daily.
Albero - This restaurant specializes in Spanish cuisine. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 208 for adults and CNY 104 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Acqua
  • Albero
  • Elements
  • Red Passion
  • Suntime Century

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Children's toys
  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 30 floors
  • Art Deco architecture
  • Ballroom
  • Built in 2009
  • Eco-friendly cleaning products used
  • Living plant wall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee: 100-percent of room rate for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 208 for adults and CNY 104 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 100-percent of room rate for check-in between noon and 6:00 PM
  • Rollaway bed fee: CNY 350 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A swimming cap is mandatory in the swimming pool.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Kempinski
Grand Kempinski Hotel
Grand Kempinski Hotel Shanghai
Grand Kempinski Shanghai
Shanghai Grand Kempinski
Gran Melia Shanghai Hotel Shanghai
Kempinski Shanghai Shanghai
Grand Kempinski Hotel Shanghai Hotel
Grand Kempinski Hotel Shanghai Shanghai
Grand Kempinski Hotel Shanghai Hotel Shanghai

Grand Kempinski Hotel Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Liqun

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Oct 2024

10/10 Excellent

Jiranun

Stayed 3 nights in Sep 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Very beautiful hotel, conveniently located. We had a room with the river view and that was spectacular. Breakfast was served in a nice place and they had a large variety of foods to offer. I definitely recommend this hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Mahesh, Singapore

Stayed 1 night in Sep 2024

10/10 Excellent

Hai Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and view is wonderful. Enjoyed the time at hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

soheil

The hotel is great, however the big flaw, although yes just a TV, is that there is almost zero foreign channels, I know if course we are in China but for such a 5 star hotel there was literally maybe 1 channel of English speaking let alone any other language, I was there in very bad weather and could not go out much, so sorry having no in house entertainment in the room was really bad, come on, it is 5 Star and at least should have Smart TV so one can log onto something else...
Stayed 7 nights in Sep 2024

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Respectful staff, helpful people,very professional…
Stayed 4 nights in Sep 2024

6/10 Okay

davidson

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jilbert, La Crescenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in this property for 10 years on every visit to Shanghai. By far the best service
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good location and nice property
Would have loved a room with Pearl tower river that we didn't get :( We had a river view room though. Breakfast spread was very nice. Room service was fast.
Stayed 2 nights in Aug 2024

8/10 Good

kiattichai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility looks old and hasn't been renovated.
Stayed 3 nights in Aug 2024

4/10 Poor

Pavel, Sunny Isles Beach

Stayed 1 night in Aug 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and couldn't help you enough, room was spacious and comfortable, and hotel was in close proximity to anything or anywhere I needed to go. Only annoying thing was that there was only 2 of 50 channels that catered for English speaking countries.
Stayed 3 nights in Aug 2024

6/10 Okay

Ling Feng

Liked: Cleanliness, staff & service
None
Stayed 2 nights in Aug 2024

4/10 Poor

Julia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall this hotel which the only hotel I always stay when visiting Shanghai is excellent except my last visit on the 04th of August. I put my AirPods on the side table and when the female cleaner finished cleaning up, it wasn’t there anymore and the hotel insisted the cleaner didn’t take it. I checked my Find My Device and the location is somewhere unknown to me on that certain street. My fault should not have left valuable item like this.
Stayed 1 night in Aug 2024

10/10 Excellent

Laurizaida Soares

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel. It's very clean and has a classy atmosphere. The Pearl Tower is just a 5-minute walk away, and the Shanghai Aquarium is only 2 minutes away. The staff are extremely helpful and polite.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, situated close to a lot of anemeties.
Stayed 1 night in Jul 2024

10/10 Excellent

Kangning

Stayed 1 night in Jul 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with lovely staff ! hope to return again soon
Stayed 2 nights in Jul 2024

10/10 Excellent

HI ALLIANCE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Zuobao

Stayed 2 nights in Jul 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
All perfect
Stayed 6 nights in Jul 2024

10/10 Excellent

Lijun

Stayed 1 night in Jul 2024

4/10 Poor

Yiming

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old and broken room system
Stayed 2 nights in Jul 2024