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Grand Mercure Shanghai Hongqiao

4.5 star property

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Photo gallery for Grand Mercure Shanghai Hongqiao

Exterior
Exterior
Deluxe Room, 1 King Bed, City View | 1 bedroom, premium bedding, minibar, in-room safe
Business center
Miscellaneous

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Kitchen
  • Spa
  • Parking included
  • Room service
  • Gym
$100
includes taxes & fees
Nov 15 - Nov 16

Explore the area

View in a map
369 Xian Xia Road, Shanghai, Shanghai, 200336
  • Place, Zhongshan Park
    ‪3 min drive‬
  • Place, Former French Concession
    ‪5 min drive‬
  • Place, Jing'an Temple
    ‪6 min drive‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(25 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(3 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, City View, Executive Level

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, City View, Executive Level

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Executive Level

Junior Suite, 1 King Bed, Executive Level | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Executive Level

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 861 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

8.4 out of 10
Very good
(5 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Grand Mercure Shanghai Hongqiao

4.5-star Shanghai hotel, connected to a shopping center in Changning
This hotel features a full-service spa, a restaurant, and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
Grand Mercure Shanghai Hongqiao offers 364 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Accommodations at this 4.5-star hotel have kitchenettes with stovetops and separate dining areas. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Vita Spa has 5 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Grand Mercure Shanghai Hongqiao features a full-service spa and a health club. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4.5-star property offers access to a business center, meeting rooms, and limo/town car service. This luxury hotel also offers spa services, multilingual staff, and a garden. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Grand Mercure Shanghai Hongqiao has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 9:30 AM.
Children aged 6 and younger eat free breakfast.
?? L'Atrium - This restaurant serves breakfast, lunch, dinner, and light fare.
乐酒吧 Le 98 lounge - This bar serves light fare only. Happy hour is offered. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends; CNY 128 for adults and CNY 64 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ?? L'Atrium
  • 乐酒吧 Le 98 lounge

Things to do

  • Full-service spa
  • Health club
  • TV in common areas

Family friendly

  • In-room crib
  • In-room kitchenette
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 25 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Kitchenette
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Laundry detergent
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Washing machine
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 250.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the spa without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Mercure Accor Hotel Shanghai Hongqiao
Grand Mercure Shanghai Hongqiao Accor
Grand Mercure Shanghai Hongqiao Hotel
Grand Mercure Shanghai Hongqiao
Grand Mercure Hongqiao Shanghai Hotel Shanghai
Grand Accor Hongqiao Shanghai
Mercure Shanghai Hongqiao
Grand Mercure Shanghai Hongqiao Hotel
Grand Mercure Shanghai Hongqiao Shanghai
Grand Mercure Shanghai Hongqiao Hotel Shanghai

Reviews

Grand Mercure Shanghai Hongqiao Reviews

8.2

Very Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 311 out of 1000 reviews
Rating 8 - Good. 487 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

Reviews

10/10 Excellent

Pioray

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 6 nights in Jun 2025

10/10 Excellent

Daisuke

Stayed 4 nights in May 2025

6/10 Okay

Chung Yin Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Property is dated with very little upgrade over the years. Supply of toilet papers and tissues is always minimal.
Stayed 3 nights in May 2025

10/10 Excellent

HyeRyong

Stayed 3 nights in Feb 2025

10/10 Excellent

Daisuke

Stayed 4 nights in Jan 2025

8/10 Good

Hamid

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Stsy at grand mercurd Shanghai

The Hotel lobby and breakfast was excellent, so as the service. The exterior of the Hotel and lobby was fatastic. Interior and furnitures are old. The key issue we had us that for a 2-bedroom Hotel Apartment, typically there is a bare minimum cutlery in the kitchen shelves. There was none in this apartment. While they said if you need anything ask us, it doesn't feel right to us to ask for few cups and plates or forks/knifes. Appreciate their cleaning service and beautiful breakfast area.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Yew Sheng Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, within 10 minutes walking for two different metro lines, near to Hongqiao airport/ railway.
Stayed 11 nights in Nov 2024

6/10 Okay

Xinna

Stayed 13 nights in Oct 2024

8/10 Good

Miyano

Stayed 4 nights in Aug 2024

8/10 Good

KAMRAN

Business traveler
Liked: Cleanliness, staff & service, room comfort

Biz Trip!

the property is run down and the area and surroundings are not very desirable! would I come back there, absolutely not just because of location!
Stayed 1 night in Aug 2024

8/10 Good

KAMRAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL WAS GOOD!
Stayed 1 night in Jul 2024

10/10 Excellent

Chenxin

Stayed 5 nights in Jul 2024

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service
Hotel is rather old and outdated but service and convenience outdo .
Stayed 1 night in May 2024

6/10 Okay

Chung Yin Joseph

Traveled with family
Disliked: Amenities, property conditions & facilities
Rooms are aged and over the years which we have used this hotel on Xian Xia Road, hotel has only done the minimal to upgrade the tired conditions in the room. Not befitting a Grand Mercury designation. This stay was particularly upsetting as hair dryer did not work, shower head was replaced at our request, and toilet wasn’t flushing properly which we expected housekeeping to know and report to management instead of leaving us to complain which they fixed. We have no reason to keep using this Hitel except for the relatively good location close to banks and a walkable distance to two big shopping complexes. Accor Group shows little commitment to the Shanghai market.
Stayed 4 nights in May 2024

2/10 Terrible

Chung Yin Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

PHAKORN

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Eric

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great stay, the hotel handled everything well, special note to Miss Lavender for our checkout ; recommend
Stayed 2 nights in Feb 2024

4/10 Poor

Jeffrey

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not a 4-1/2 star property. 3 stars at best. The whole hotel is in desperate need of a renovation.

6/10 Okay

Bill, San Mateo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good / excellent for the money spent on this hotel. The only thing is the breakfast, nothing spectacular
Stayed 2 nights in Oct 2023

10/10 Excellent

Marko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for 3 weeks holiday & remote working!

It was a very nice stay at the Grand Mercure Shanghai Hongqiao. The whole facility looked new and decorated with good taste. All the staff were very friendly and helpful. The room was big and clean, good air condition, very fast WIFI. Convenient and quiet location. During our stay, the hotel staff Lavender Huang was especially helpful with our checking and managed our room upgrade with patience, kindness, and professionalism. She was also stationed in the executive lounge most of the time during our stay, and made sure all the needs from our remote working days were met with great service. We like her a lot and are very thankful to her. :) Also thanks to all the hotel managers, who handled our requests with flexibility, and always think the best for the hotel guests. If you want a reasonably priced, English-speaking-guest-friendly hotel, with good service, comfortable facility, nice staff, this would be your choice.
Stayed 6 nights in Sep 2023

8/10 Good

Jieshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

10/10 Excellent

Junji

Stayed 3 nights in Sep 2023

10/10 Excellent

dinh

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area and the staff was very nice and accommodating
Stayed 3 nights in Aug 2023

10/10 Excellent

KAM CHING

Stayed 3 nights in Jul 2023