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Hengshan Garden Hotel

4.5 star property

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Photo gallery for Hengshan Garden Hotel

Lobby
Minibar, in-room safe, desk, blackout drapes
Executive Deluxe Suite | Minibar, in-room safe, desk, blackout drapes
Hair salon
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Parking included
  • Pool
  • Housekeeping

Explore the area

Map
516 Hengshan Road, Shanghai, Shanghai, 200030
  • Former French Concession
    ‪1 min walk‬
  • Hengshan Road
    ‪8 min walk‬
  • Xujiahui Shopping District
    ‪14 min walk‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪10 min drive‬

Room options

View all photos for Executive Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Executive Deluxe Room

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Business Room

Minibar, in-room safe, desk, blackout drapes

Executive Business Room

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Deluxe Suite

Executive Deluxe Suite | Minibar, in-room safe, desk, blackout drapes

Executive Deluxe Suite

  • 968 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Okura Garden Hotel Shanghai

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1003)
The price is $124
per night
$145 total
includes taxes & fees
Mar 1 - Mar 2
Okura Garden Hotel Shanghai

About this property

Hengshan Garden Hotel

4.5-star Shanghai hotel, connected to a shopping center in Xuhui
4 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Hengshan Garden Hotel offers 320 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

7 outdoor tennis courts and 4 indoor tennis courts are featured at the hotel. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, Hengshan Garden Hotel features outdoor tennis courts and indoor tennis courts. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center, meeting rooms, and limo/town car service. Event facilities measuring 29084 square feet (2702 square meters) include conference space. This luxury hotel also offers an outdoor pool, a hot tub, and a fitness center. Complimentary self parking is available on site.

Hengshan Garden Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
California Cafe - This buffet restaurant serves breakfast, lunch, and dinner.
FragranceChineseRestauran - This restaurant serves lunch and dinner.
Bacchus Grill Rom - This fine-dining restaurant serves dinner only.
Regal Patisserie - This restaurant serves dinner only.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 168 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bacchus Grill Rom
  • California Cafe
  • FragranceChineseRestauran
  • Regal Patisserie

Things to do

  • 4 indoor tennis courts
  • 7 outdoor tennis courts
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Racquetball/squash
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 29,084 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • In-room massages

Accessibility

  • Elevator

More

  • 22 floors
  • Built in 1997
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 380.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 168 per person
  • Rollaway bed fee: CNY 380.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Regal Asia
Regal East Asia
Regal East Asia Hotel
Regal International East Asia
Regal International East Asia Hotel
Regal International East Asia Hotel Shanghai
Regal International East Asia Shanghai
Regal International East Hotel
Regal International Hotel
Hotel Regal International East Asia
Juss Hengshan Hotel
Hengshan Garden Hotel Hotel
Hengshan Garden Hotel Shanghai

Hengshan Garden Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 184 out of 494 reviews
Rating 8 - Good. 209 out of 494 reviews
Rating 6 - Okay. 68 out of 494 reviews
Rating 4 - Poor. 21 out of 494 reviews
Rating 2 - Terrible. 12 out of 494 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chiulling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Sep 2024

10/10 Excellent

Yaochiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful people with very friendly service!
Stayed 6 nights in Sep 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were most impressed by the art deco decor of this hotel, its well-kept garden, and politeness and helpfulness of its staff. The housekeeping was perfect!
Stayed 8 nights in Aug 2024

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality accommodation and excellent staff service
Stayed 7 nights in Jul 2024

8/10 Good

karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay for five nights
Nice hotel, good location, quiet environment, good concierge service, and beautiful gardens ❤️
Stayed 5 nights in Oct 2023

10/10 Excellent

Faramarz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to everywhere. Very nice hotel too.
Stayed 7 nights in Sep 2023

6/10 Okay

F

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible reception services
I was disappointed with my stay at Hengshan Garden Hotel. After I checked in, I found out the pool was not in use at all. A staff member told me that the pool was going through renovation and it would stay closed for another two months! There is no information about the pool closure on their website or on Hotels.com. This is cheating!! I booked the hotel for the pool! When I checked in at the reception, I clearly stated that there would be two guests. But I was told they could only give me one breakfast! the reason was that my partner hadn't arrived yet! My friend need to register with them before getting his breakfast. I couldn't get the logic of this. My first night was terrible. One light in my room couldn't be switched off. Although one engineer tried to help, but couldn't fix it! I didn't sleep well. The next day, I asked to swap a room. After waiting for hours, I did get one. But, the new room was a downgrade from my original booking. Surprisingly, there was no apology or sorry whatsoever from the hotel! Guest's sleep obviously doesn't matter at all. I was appalled by the attitude of the reception and the quality of their services. I guess they just don't know how to smile and how to say the word of "sorry" ! During my stay I did find the cleaners are very friendly and helpful. The location of the hotel is also quite good. It's quiet at night. However, the general stay was not that great.
Stayed 3 nights in Oct 2023

10/10 Excellent

Honghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 15 days and everything was great except there were reading paving in progress which led to a little inconvenience to the underground parking. Other that that, the location and the streets around the hotel are second to none. The back yard garden is definitely the best and rare to find among other 5 star hotels. There is a pond around the outdoor roofed resting place, surrounded with meticulously maintained plants and flowers. It is definitely the best part to enjoy your morning coffee or beers at night. The swimming pool was not open which didn't bother me. Overall I will choose to stay here again on my next trip.
Stayed 15 nights in Sep 2023

10/10 Excellent

Nigel

Liked: Staff & service
Good quality at a fair price
Stayed 3 nights in Jul 2023

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very good stay in one of the most beautiful and walkable areas of Shanghai. Although the rooms and facilities are a bit dated, they are well kept. Staff were very attentive and responded to my requests promptly and professionally. I will certainly stay here again for my next visit!
Stayed 4 nights in Jun 2023

8/10 Good

Xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay, l like this hotel a lot.
Like this hotel. Very good location. The room is clean and comfortable. Staff are nice. Very good breakfast
Stayed 5 nights in Jun 2023

6/10 Okay

Henrik

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

10/10 Excellent

Jing Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 13 nights in Jan 2020

8/10 Good

Mimi, Tokyo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to stay in two different rooms, but one room was a little more outdated than the other. Overall, I had a really pleasant stay.
Stayed 3 nights in Jan 2020

8/10 Good

Ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Nice hotel in a central location with swimming pool and gym, very friendly staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Zilin, China

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I would question about the professionalism of the hotel manager. I did not manage to get to know his name unfortunately, but he was tall and spoke quite good English. While I was queuing to check in to the hotel, he apparently served another lady who was not in the queue and showed terrible cold attitude when assisting me with my check in. Secondly, I had faced an issue in my hotel room where the soundproof between the different rooms was terrible. I was woken up by noises made by a couple staying in the room next to mine at about 12.29am. Even while having my earpiece on, I could still hear their private life that my mum and I had to request for a change of room at about 1.30am. There was no apologies as well for the inconvenience from the same manager. Even though I had encountered all these issues, one good feedback was about the bell boys who were nice n helpful compared to my previous stay in this hotel.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Regal International hotel. This ranks higher than any Marriott or Hilton I have stayed in. Loved it
Stayed 21 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Location is quiet Staff at reception over charged deposit .
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Not too friendly. Breakfast cost too much (220yuen)/person
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
the property needs a complete renovation. Food quality needs improving.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Jamie, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy access to subway, restaurants and bars nearby within walking distance. The bed is really comfortable.
Stayed 4 nights in Oct 2019

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars
Excellent facility, great service. Fantastic buffet breakfast. Would definitely go there again.
Stayed 1 night in Oct 2019