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Mercure Shanghai Hongqiao Railway Station

3.5 star property

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Photo gallery for Mercure Shanghai Hongqiao Railway Station

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, soundproofing
Daily buffet breakfast (CNY 69 per person)
Exterior
Breakfast, dinner, brunch served; international cuisine
Business center

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
No 5 Lane 683 Shenhong Road, Mansion Sincere Center, Shanghai, Shanghai, 201106
  • National Exhibition and Convention Center
    ‪7 min drive‬
  • Hongqiao Lingkong SOHO China Badminton Hall
    ‪7 min drive‬
  • Hongqiao Tiandi
    ‪7 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 Twin Bed

  • Sleeps 2
  • 1 Twin Bed

View all photos for Privilege, Room, 2 Twin Beds

Privilege, Room, 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Privilege, Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Privilege, Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hyatt Place Shanghai Hongqiao CBD

Pool
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (480)
The price is $73
per night
$85 total
includes taxes & fees
Feb 9 - Feb 10
Hyatt Place Shanghai Hongqiao CBD

About this property

Mercure Shanghai Hongqiao Railway Station

3.5-star hotel in Minhang
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business center. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Mercure Shanghai Hongqiao Railway Station offers 180 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Mercure Shanghai Hongqiao Railway Station is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Rui - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner.
Onsite venue #2 - lobby lounge.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 69 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rui

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Accessibility

  • Elevator

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 69 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Shanghai Hongqiao Railway Station Hotel
Mercure Shanghai Hongqiao Rai
Mercure Shanghai Hongqiao Railway Station Hotel
Mercure Shanghai Hongqiao Railway Station Shanghai
Mercure Shanghai Hongqiao Railway Station Hotel Shanghai

Mercure Shanghai Hongqiao Railway Station Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 69 reviews" "
Rating 8 - Good. 18 out of 69 reviews" "
Rating 6 - Okay. 13 out of 69 reviews" "
Rating 4 - Poor. 6 out of 69 reviews" "
Rating 2 - Terrible. 7 out of 69 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Dinglin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to find the location, no pick-up service
Stayed 1 night in Dec 2019

2/10 Terrible

Lance

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Doesn't reach the minimum acceptable standard.
Check in was fine. Two of the elevators weren't working and one that was was also filthy and unfinished. The the hallway carpets are all stained and somewhat disgusting. When I got to my first room the bathroom had a bit of an off-smell, however this only intensified until a couple hours later when the entire room was inundated with the stench of sewage. After about 30 minutes of discussion and inspection, the staff moved me to another room. Unfortunately the toilet did not properly function there. This was my third stay at this hotel. The previous two times I had been put off my the dirtiness of the elevators and the hallways, but the room was so cheap and so convenient to the Hongqiao rail station that I took the good with the bad, but the continued decline has put this hotel on my blacklist. I travel in China regularly for business and realize that the standards there are different than in Europe - in some ways they are better, in others worse - but this hotel is just below what I would consider a minimum acceptable standard. Spend a bit of extra money and go somewhere else...
Stayed 1 night in Dec 2019

10/10 Excellent

Junior

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and worth the price. Recommended for stay. Clean as well
Stayed 1 night in Nov 2019

8/10 Good

Jakub

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Conveniently located for the train station.
Hotel itself is absolutely fine - comfortable and in quiet location. Well placed for the train station which is a 15 minutes walk. One suggestion is for the hotel to provide more detailed instructions on the website on how to how to reach it on foot - I have taken a taxi from the train station and the driver was less than pleased having to drive me such a short distance. No idea what he said, but kept shouting waving his hands, so presume unhappy :) . It is a very easy walk, but hotel is a little tucked away and not immidiately visible from the main road. Overall fine and would stay again for the convenience of its location.
Stayed 1 night in Oct 2019

10/10 Excellent

Mohal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

Patrick, Anaheim

Business traveler
Liked: Cleanliness, property conditions & facilities
After paying for the reservation online with Expedia I was told at the hotel that I'd need to pay the nightly rate. They claimed that what I paid online. Was only a deposit and that it would be refunded to my account. Now after returning to the states, nothing has been refunded.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hotel is further from the Hongqiao Train Station than it looks on the map. Would suggest a taxi but you can walk for about 20 minutes. Can get across the access road via the underground mall (The Hub) or to the top level and use walkways. Refrigerator did not work. Changed rooms. Wifi speed is ok. Rooms are very large. There are no English explanation sheets for the air conditioning and TV remote. You will need to contact the front desk. The hotel is new and modern and in an industrial park area. There are convenience stores nearby and a shopping center with food not far away. Front desk spoke limited English.
Stayed 2 nights in Jul 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfortunately no signage on main road thus no walking direction leading to hotel inside a maze of buildings!
Stayed 1 night in Mar 2019

10/10 Excellent

yiping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Eledir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend
Everything was a mess! Staff don’t talk English, refrigerator does not work ! Phone does not work ... I do not recommend
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nothing out of ordinary. Room is clean but relatively small. Breakfast is good.
Stayed 1 night in Oct 2018

8/10 Good

rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean. Smoke from other rooms would blow in each day for our 2 rooms. Very little english spoken so support was limited, but the front desk tried their best! Breakfast was good, but not outstanding. Internet was acceptable given China limitations. Overall, a decent stay would would stay again. Close to Alibaba campus.
Stayed 9 nights in Sep 2018

6/10 Okay

Tornbrook

Liked: Cleanliness, property conditions & facilities, room comfort
No clear driving directions to Hotel. Very hard to find even with gps. WiFi was not available in our room. All written information was in Chinese. Needed Some english. No info was provided about food...breakfast or coffee. Was it included or would there be a charge? Air conditioner hard to set. No wash cloth with linens. Would have liked more coffee in room. But room was spacious and clean. Bed was comfortable. Staff tried to be Of help when questioned.
Stayed 1 night in Sep 2018

6/10 Okay

Karel

a fair Hongtiao business hotel
- actually majority of the staff actually cannot speak english as well the room AC controls are only in chinese. That would not be issue if it would be a simple china-outback hotel but as they advertise communication in english and are of this renowned brand and price level, at a major international transport hub, I have to complain about it. - the same with soundproofing, you can hear chating and music from next rooms in the night + spacious,modern and clean exec room with modern bathroom and good amenities (free soft drinks, sofa, electrical bidet...) ++ Location - Close walking distance to Hongqiao hub, they have a free shuttle to the railway station Lot of chinese restaurants and shops around + huge Hongtiao shopping center + working wifi
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
You can make call from your room!
Terrible, phone in the room could only make hotel internal calls only!!!! If u need to call outsiders, you need to make a call next to receptionist on the ground floor!!! Totally terrible n ridiculous in a Mercure hotel
Stayed 2 nights in Sep 2018

4/10 Poor

Ashesh

Liked: Cleanliness
Disliked: Staff & service, room comfort
very rude staff,
very rude staff, I would not recommend this place for foreigners
Stayed 1 night in Aug 2018

4/10 Poor

Ashesh

Rude staff
Rude staff, wouldn't recommend for foreigners
Stayed 1 night in Aug 2018

10/10 Excellent

Warrick, Hamilton NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Railway and Airport
A near new hotel in a brand new city within easy distance from the HUB shopping mall, the Railway Station and the Airport
Stayed 2 nights in Aug 2018

10/10 Excellent

Warrick, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel close to airport and railway statio
Very handy location. Very new and clean with helpful staff. Excellent
Stayed 1 night in Aug 2018

10/10 Excellent

George , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel. They have very good staff and have free shuttle bus to the railroad station. Love this hotel.
Stayed 1 night in May 2018

6/10 Okay

meng

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
注意标间千万别定单人间写的是twinbed,其实是单人床!
一开始给了一间超级小的房间。非常惊讶，mercure竟然有这么局促的房间后来知道，(每层几十间房就4间角上的房特小，躺在床看见天花板比床大一点点，还是斜的）。 订的是twinbed写在英文订单上的 . 房间里的床竟然是个单人床，。跟hotels 打电话，他们也很帮我沟通 但是前台一个男生非常不变通，非说我订的就是这种房间。本来其他员工说可以换别的房，他还不让。第二天早上我出门这个男生跟我说抱歉，并帮我后换到了大的标间。其实早这样大家都开心，在有房的基础上，客户开心，自然传播好口碑。后来看了一些评价，很多别人的评价都不好，作为4星级的mercure 曾经是我非常信赖的品牌，别换了中国东家欧洲气质全没了！这个楼可能造型比较特别，四角房间造型各异，那几间真是很难受，如果是2星级酒店，我也就不说什么了，建议酒店把每层角上2间改成一个套间卖，要不谁住都难受。最后结果还可以，酒店还是懂道理的。所以继续支持。
Stayed 3 nights in Dec 2019

6/10 Okay

Tai Him

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

TOSHIAKI

Business traveler
Liked: Cleanliness
駅までのシャトルバスが1時間に1本しかないため結果不便。タクシーを呼んでもらったら10分程度で来るがお金がかかるので意味がない。ホテル周りは夜になると怖いくらいに真っ暗で何もない。
Stayed 2 nights in Jan 2020

10/10 Excellent

パン, 日本

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルをキャンセルした覚えがないのですが、チェックインの時にキャンセルされてますと言われました。 なぜキャンセルになったか疑問に思います。 そのほかは完璧でした。
Stayed 8 nights in Dec 2019