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The Portman Ritz-Carlton, Shanghai

5.0 star property

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$187
includes taxes & fees
Apr 3 - Apr 4

Explore the area

View in a map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Place, West Nanjing Road
    ‪1 min walk‬
  • Place, Jing An Kerry Centre
    ‪3 min walk‬
  • Place, Jing'an Temple
    ‪10 min walk‬
  • Airport, Shanghai (PVG-Pudong Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - King

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - King

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - King

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe - Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - Twin

  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin | Premium bedding, pillowtop beds, minibar, in-room safe

Club Business Studio - Twin

  • City view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe - King

Deluxe - King | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe - King

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Penthouse Suite

  • City view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 3

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Two Bedroom Penthouse Suite

  • City view
  • 1928 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Club Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Premier Suite - King

  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King | Premium bedding, pillowtop beds, minibar, in-room safe

Club Business Studio - King

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Portman Ritz-Carlton, Shanghai

5-star Shanghai hotel, connected to a shopping center in Jing'an
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Portman Ritz-Carlton, Shanghai offers 593 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

In addition to an indoor pool and an outdoor pool, The Portman Ritz-Carlton, Shanghai provides a hot tub and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 11 meeting rooms. Event facilities measuring 60665 square feet (5636 square meters) include a conference center. This luxury hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Portman Ritz-Carlton, Shanghai is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CNY 120 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (60,665 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 532 out of 807 reviews
Rating 8 - Good. 184 out of 807 reviews
Rating 6 - Okay. 52 out of 807 reviews
Rating 4 - Poor. 19 out of 807 reviews
Rating 2 - Terrible. 20 out of 807 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

William

Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Stayed 2 nights in Dec 2025

10/10 Excellent

Akash, Del Mar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Wayne

Stayed 2 nights in Dec 2025

10/10 Excellent

Hue

Stayed 4 nights in Oct 2025

10/10 Excellent

Hao, CHINO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is super good
Stayed 1 night in Nov 2025

10/10 Excellent

WILLIAM

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and wonderful service , the club lounge is outstanding
Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing
Stayed 3 nights in Nov 2025

10/10 Excellent

Ryohei

Stayed 3 nights in Nov 2025

10/10 Excellent

Deena, Naugatuck

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect, very clean and the staff was very accommodating.
Stayed 4 nights in Oct 2025

10/10 Excellent

XIAOWEN

Liked: Cleanliness, amenities, property conditions & facilities
The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

XIAOWEN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They have high quality services in all.
Stayed 2 nights in Nov 2025

10/10 Excellent

yuan

Stayed 5 nights in Nov 2025

10/10 Excellent

Frederic

Business traveler
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Merbert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept property. Great location. Manager Aileen Hu at Club Collection provided attentive personal assistance professionally.
Stayed 5 nights in Oct 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Best place to stay in Shanghai!
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Oct 2025

6/10 Okay

Chris, Toronto

Stayed 3 nights in Oct 2025

10/10 Excellent

Marc

Stayed 2 nights in Oct 2025

2/10 Terrible

Chris, Toronto

Stayed 2 nights in Oct 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club lounge was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As ever the Portman Ritz Carlton was perfect arranged balloons, cake and card for my daughters birthday, wonderful service every time, thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Ho Him

Stayed 2 nights in Sep 2025