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The Portman Ritz-Carlton, Shanghai

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Photo gallery for The Portman Ritz-Carlton, Shanghai

A high-rise building with a distinctive curved top, surrounded by other tall buildings in a cityscape.
Property video
A luxurious lobby with a grand chandelier, a bar area, and seating arrangements.
Interior detail
A rooftop terrace with a central pathway, surrounded by seating areas and potted plants, overlooking a cityscape with modern buildings and a prominent tower with a flag.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Air conditioning
The current price is $191
includes taxes & fees
Aug 21 - Aug 22

Explore the area

View in a map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Place, West Nanjing Road
    ‪1 min walk‬
  • Place, Jing An Kerry Centre
    ‪3 min walk‬
  • Place, Jing'an Temple
    ‪10 min walk‬
  • Airport, Shanghai (SHA-Hongqiao Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Skyline View - King

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a view of the cityscape at night.

Deluxe Skyline View - King

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the cityscape.

Club Skyline View - King

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe City View - King

A hotel room with a large window, a bed, a chair, a small table, and a lamp.

Club Deluxe City View - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite - King

A hotel room with a large window offering a city view, a sofa, a coffee table with a vase, and a dresser.

Premier Suite - King

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

A hotel room with a large bed, two chairs, a desk, and a view of the city.

Deluxe City View - King

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - Twin

A hotel room with two beds, a desk, a chair, a small table, and a view of the city.

Deluxe - Twin

9.0 out of 10
Wonderful
(17 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View - Twin

A hotel room with two beds, a desk, a chair, a small table, and a view of the city.

Deluxe City View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe City View - Twin

A hotel room with a large window, a bed, a chair, a small table, and a lamp.

Club Deluxe City View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite - Twin

A hotel room with a large window offering a city view, a sofa, a coffee table with a vase, and a dresser.

Premier Suite - Twin

  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Skyline View - Twin

A hotel room with two beds, a desk, a chair, a small table, and a large window offering a city view.

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Business Studio - Twin

A hotel room with two beds, a desk, a chair, a lamp, a decorative screen, and a large window with a city view.

Club Business Studio - Twin

  • City view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Skyline View - Twin

A hotel room with two beds, a desk, a chair, a small table, and a large window offering a city view.

Deluxe Skyline View - Twin

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe - King

A hotel room with a large bed, two armchairs, a small table, and a view of a cityscape at night.

Deluxe - King

9.2 out of 10
Wonderful
(23 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

A hotel room with a large bed, two bedside lamps, a red upholstered chair, and a view of a cityscape through large windows.

One Bedroom Penthouse Suite

  • City view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 3

View all photos for Two Bedroom Penthouse Suite

A hotel room with a large bed, a view of the city, and a seating area with a table and chairs.

Two Bedroom Penthouse Suite

  • City view
  • 1928 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Club Premier Suite - King

A hotel room with a large window offering a city view, a sofa, a coffee table with a vase, and a dresser.

Club Premier Suite - King

  • City view
  • 845 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the city through large windows.

Club Business Studio - King

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Portman Ritz-Carlton, Shanghai

5-star Shanghai hotel, connected to a shopping center in Jing'an
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Portman Ritz-Carlton, Shanghai offers 593 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

In addition to an indoor pool and an outdoor pool, The Portman Ritz-Carlton, Shanghai provides a hot tub and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 11 meeting rooms. Event facilities measuring 60665 square feet (5636 square meters) include a conference center. This luxury hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Portman Ritz-Carlton, Shanghai is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CNY 120 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (60,665 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Banquet hall
  • Lifeguards
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 575 out of 866 reviews
Rating 8 - Good. 196 out of 866 reviews
Rating 6 - Okay. 54 out of 866 reviews
Rating 4 - Poor. 20 out of 866 reviews
Rating 2 - Terrible. 21 out of 866 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

JIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience is excellent, really enjoy the services!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

miki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was abundant. The surroundings are comfortable, quiet yet lively, and it's very convenient to get around
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot, easy to everywhere
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ya-Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great service
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Tsz Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is a bit old, but surroundings so good
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staffs were all very friendly and very helpful in many ways. Many high end shops within walking distance.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Kester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Clean Room. Check in staff super helpful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym Clean room
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Mei Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Hsiu-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice location
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is in high quality and diversity! Staff are helpful, esp. my room attendant, Linda...thumbs up!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

LUN

Excellent hotel in the best location! Wonderful staff all around. Clean and spacious room. Highly recommended for anyone visiting Shanghai.
Stayed 13 nights in Feb 2026
Verified review

10/10 Excellent

Akash

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great staff.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Gareth

Excellent
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Deena

Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect, very clean and the staff was very accommodating.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Niels

Liked: Cleanliness, staff & service, room comfort
Very pleasant staff everywhere Dated hotel Great location
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Ursula Yee Har

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, flexible services and friendly staff
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

LONG HUA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very detailed services, from entrance, concierge, front desk, room services, executive lounge, very nice stay, special thanks to room service staff- Yang, Lorna, Mary. Appreciate their kindness to give us beautiful flowers and very caring and detailed services, very impressive for this hotel custom services for each single perspective, also appreciate executive lounge prearrangement and their hospitality. Definitely will come back. It’s our second stay at this hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

WILLIAM

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and wonderful service , the club lounge is outstanding
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was very professional and high-quality. Sophia enhanced my stay there so much. She helped me get my taxi app Didi working, when I was very frustrated with it. She is a great asset to the Portman rich Carlton staff.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities
Best place to stay in Shanghai!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

vincent

Liked: Cleanliness, amenities, property conditions & facilities
excellent and courteous staff
Stayed 9 nights in Dec 2025
Verified review

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities
The staff is very friendly, courteous, and helpful. Especially you have the same housekeeper taking care of your room and she made followers one day and a bunny made from a towel on another day. This especially meaningful to us. We’d stay there again. The only improvement they should make is to upgrade the hotel. The furniture and decor look dated.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
Stayed 5 nights in Sep 2025