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The Ritz-Carlton Shanghai, Pudong

5.0 star property

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Photo gallery for The Ritz-Carlton Shanghai, Pudong

4 restaurants, breakfast, lunch, dinner served; Italian cuisine
View from room
2 indoor pools, open 7:00 AM to 9:00 PM, sun loungers
View from room
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Parking available
  • 24/7 front desk

Explore the area

Map
Shanghai IFC, 8 Century Ave, Lujiazui, Pudong, Shanghai, Shanghai, 200120
  • Jin Mao Tower
    ‪8 min walk‬
  • The Bund
    ‪12 min walk‬
  • Oriental Pearl Tower
    ‪15 min walk‬

Room options

View all photos for Club Bund View King Room

View from room

Club Bund View King Room

  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Pearl Tower King Room

View from room

Club Pearl Tower King Room

  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club City Lights View Twin Room

1 bedroom, down comforters, in-room safe, desk

Club City Lights View Twin Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Pearl Tower Twin Room

1 bedroom, down comforters, in-room safe, desk

Club Pearl Tower Twin Room

  • 560 sq ft
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Shanghai Bund View King Room

View from room

Shanghai Bund View King Room

  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Bund View Twin Room

View from room

Club Bund View Twin Room

  • 538 sq ft
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Shanghai Bund View Suite

Shanghai Bund View Suite | 1 bedroom, down comforters, in-room safe, desk

Shanghai Bund View Suite

  • 807 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for City Light View Twin Room

1 bedroom, down comforters, in-room safe, desk

City Light View Twin Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio

View from room

Studio

  • 689 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Shanghai Bund View Twin Room

View from room

Shanghai Bund View Twin Room

  • 538 sq ft
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room

1 bedroom, down comforters, in-room safe, desk

Deluxe Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, City View (Club)

1 bedroom, down comforters, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, City View (Club)

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Panoramic Suite

Club Panoramic Suite | Living room | LCD TV

Club Panoramic Suite

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Ritz-Carlton Suite

The Ritz-Carlton Suite | 1 bedroom, down comforters, in-room safe, desk

The Ritz-Carlton Suite

  • 4413 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for City Light View King Room

1 bedroom, down comforters, in-room safe, desk

City Light View King Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Pearl Tower View Suite

Pearl Tower View Suite | 1 bedroom, down comforters, in-room safe, desk

Pearl Tower View Suite

  • 807 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite | 1 bedroom, down comforters, in-room safe, desk

Carlton Suite

  • 1130 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Pearl Tower View Room

1 bedroom, down comforters, in-room safe, desk

Pearl Tower View Room

  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Chairman Suite

Chairman Suite | 1 bedroom, down comforters, in-room safe, desk

Chairman Suite

  • 4413 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Bund View Suite

Premier Bund View Suite | 1 bedroom, down comforters, in-room safe, desk

Premier Bund View Suite

  • 1023 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio

View from room

Club Studio

  • 689 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Club City Lights View King Room

1 bedroom, down comforters, in-room safe, desk

Club City Lights View King Room

  • 534 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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$359 total
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About this property

The Ritz-Carlton Shanghai, Pudong

5-star Shanghai hotel, connected to a shopping center in Downtown Shanghai
4 restaurants, 2 indoor pools, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Ritz-Carlton Shanghai, Pudong offers 285 air-conditioned accommodations with espresso makers and safes. Beds feature down comforters. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.
The Ritz-Carlton Shanghai, Pudong features 2 indoor swimming pools, a hot tub, a sauna, and a 24-hour fitness center. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 27297 square feet (2536 square meters) include conference space. This Art Deco hotel also offers spa services, a terrace, and multilingual staff. Guests can use the indoor pool at a partner property. Parking is available onsite for a surcharge.

The Ritz-Carlton Shanghai, Pudong is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
意味轩意大利餐厅 - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Reservations are required.
金轩中餐厅 - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open daily.
Flair 屋顶餐厅酒吧 - This rooftop bar specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Aura 大堂酒廊及爵士吧 - This lobby lounge serves lunch, dinner, and light fare. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Self parking on site (CNY 128 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 265 for adults and CNY 133 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Aura 大堂酒廊及爵士吧
  • Flair 屋顶餐厅酒吧
  • 意味轩意大利餐厅
  • 金轩中餐厅

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Hot tub
  • Indoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 27,297 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Guests are required to present valid QR health and travel codes at check-in; or, present a certificate of quarantine.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 265 for adults and CNY 133 for children
  • Self parking fee: CNY 128 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Shanghai Pudong
Ritz-Carlton Shanghai Pudong
Shanghai Pudong Ritz-Carlton
Ritz-Carlton Shanghai Pudong Hotel
The Ritz Carlton Shanghai Pudong
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
The Ritz-Carlton Shanghai, Pudong Hotel
The Ritz-Carlton Shanghai, Pudong Shanghai
The Ritz-Carlton Shanghai, Pudong Hotel Shanghai

The Ritz-Carlton Shanghai, Pudong Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 353 out of 468 reviews
Rating 8 - Good. 75 out of 468 reviews
Rating 6 - Okay. 23 out of 468 reviews
Rating 4 - Poor. 7 out of 468 reviews
Rating 2 - Terrible. 10 out of 468 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

YIFTACH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great luxury hotel in SH; modern are;
Stayed 3 nights in Nov 2024

10/10 Excellent

carlos

Stayed 7 nights in Nov 2024

10/10 Excellent

Serene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

JAMES CHENG TUNG, DIAMOND BAR

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
in room carpet is dirty. carpet on the walkway is also dirty. AC is not cool at all, so they move us to another room. we arrived on time and we communicated with them a while ago about our arrival time. but we still have to wait for 3 hours until our room is ready after 6pm. the overwhole equipments are terrible .
Stayed 3 nights in Sep 2024

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation from beginning to end. There was a line during check-in and the hotel staff brought me to another level to check in so I didn't have to wait. The rooms were spacious and maintained twice a day by the housekeepers. Overall it was a pleasant experience.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing!
Stayed 1 night in Nov 2024

8/10 Good

Hwachun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Buffet breakfast has great fruit.
Stayed 2 nights in Oct 2024

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service
The staff is so so helpful and deserve heaps of praise. My husband fell sick and they helped me find a pharmacy and an international hospital. The gentleman at the desk walked me to the pharmacy and translated for me. The guest service folks helped me find an international hospital and booked a taxi to take us there in 2 minutes of making the request The only downside is the gym and the lack of vegan options for meals. Breakfast is also a bit limited, but the chef helped me find vegan options.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jihad

Stayed 7 nights in Jun 2024

4/10 Poor

Jose, Miami Beach

Stayed 4 nights in Oct 2024

10/10 Excellent

Yee Kok, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 2 nights in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Lorna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel . Lovely helpful staff. Great rooms , comfy bed. Excellent breakfast buffet. Room cleaner Jane was excellent. Lots of little extra touches I didn’t use the fitness center or pool but they look amazing. I did go for 2 runs - the concierge team can offer you a running map ( not really needed) and cold water and towels on your return . A great treat . Can’t wait to come back
Stayed 2 nights in Sep 2024

10/10 Excellent

Lucia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite hotel and amazing people. Club Lounge is perfect. Will recommend Ritz-Carlton Shanghai to all our friends.
Stayed 4 nights in Sep 2024

8/10 Good

Sammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view and great amenities! However, the check-in process was absolutely horrendous. We booked Oriental Pearl view room, and they DOWNGRADED US to partial view room. We asked why downgraded us?? (This is just too ridiculous that we couldn’t believe it), the lady simply told us that because the room we booked wasn’t ready yet- it was 4:30pm already when we checked in… We insisted that we want the room we booked. She had us to sit at the lobby (didn’t comp any coffee/water), told us it should take 20 min for the room to be ready. Turned out we waited for almost an hour.
Stayed 1 night in Sep 2024

10/10 Excellent

Chen I

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, the view of the Bund and Pearl tower was gorgeous and the amenities in the room were top notch. Had a very enjoyable stay - will come again.
Stayed 2 nights in Sep 2024

10/10 Excellent

MEI KUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
方便
Stayed 4 nights in Sep 2024

6/10 Okay

sep

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Too many ladies supporting for the elevator. But too less for room service.
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Aug 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ekarat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Winnie

Traveled with family
Liked: Cleanliness
Nice hotel. We asked two beds but end up with one bed room. It is too small under the rate we pay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a great place with great staff
Stayed 3 nights in Jul 2024