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The Q Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Q Hotel

Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
Terrace/patio
Beach nearby
Reception
Premium bedding, blackout drapes, iron/ironing board, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet friendly
  • Housekeeping
  • Parking included

Explore the area

Map
12 Queens Road, Shanklin, England, PO37 6AN
  • Shanklin Theatre
    5 min walk
  • Chubby's
    4 min walk
  • Shanklin Station
    9 min walk
  • Southampton (SOU)
    100 min drive

Room options

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Basic Single Room

  • Sleeps 1
  • 1 Twin Bed

Signature Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Superior Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Superior Double Room

  • Water view
  • Sleeps 2
  • 1 King Bed

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Luccombe Manor Country House Hotel

Pool
Hot Tub
Breakfast included
Pet friendly
4.3 out of 5, Excellent, (272)
The price is $106
per night
$127 total
includes taxes & fees
Jan 1 - Jan 2
Luccombe Manor Country House Hotel

About this property

The Q Hotel

3-star Shanklin hotel with restaurant
This hotel features a restaurant, a bar/lounge, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a seasonal outdoor pool.
The Q Hotel offers 31 accommodations with hair dryers and complimentary toiletries. Beds feature premium bedding. 41-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include fans and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Q Hotel features a sauna and a seasonal outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Shanklin hotel also offers a garden, coffee/tea in a common area, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Q Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Restaurant - Onsite restaurant. Reservations are required.
Bar - This bar serves lunch only. Open select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 5 to 9.50 for adults and GBP 5 to 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bar
  • Restaurant

Things to do

  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Gas grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 41-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Late check-in fee: GBP 10 for check-in between 9:00 PM and 7:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 16 2024 to May 1 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 16 to March 1:
  • Dining venue(s)

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 to 9.50 for adults, and GBP 5 to 7.50 for children
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee: GBP 10 for check-in between 9:00 PM and 7:00 AM
  • Rollaway bed fee: GBP 25.0 per day
  • Towels fee: GBP 5 per person, per stay (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
The seasonal pool will be open from May 01 to October 01
Pool access available from 10:00 AM to 7:00 PM

Property is also known as

Queensmead Hotel
The Q Hotel Hotel
The Q Hotel Shanklin
The Q Hotel Hotel Shanklin

The Q Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 36 out of 86 reviews" "
Rating 8 - Good. 29 out of 86 reviews" "
Rating 6 - Okay. 12 out of 86 reviews" "
Rating 4 - Poor. 6 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, amenities
Room facilities were poor. 1) Shower room inadequate; Showerhead not secured adequately, wash basin far too small, toilet seat not properly secured and not properly size matched to toilet pan. 2) TV; unnessessarily large for a small room and controls take a scientist to figure them. 3) Too many plug extensions and adapters.
Stayed 2 nights in Sep 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
The property local to town. Curb appeal non existant.Broken notice menu board. No bins in the shower\toilet room, sink in the bedroom. towel above electric extension leads,next to the sink The photos do not dipict the room you get. So disappointed. We stayed only one night. The other three nights -we found a fabulous place near Yarmouth.
Stayed 4 nights in Sep 2024

8/10 Good

Darren

Stayed 2 nights in Aug 2024

8/10 Good

Andrew, Newcomb

Liked: Cleanliness, staff & service
Pleasant hotel with surprisingly good restaurant. Very clean but also strong smell of chlorine cleaner in bathroom. Really nice friendly staff at hotel, restaurant and bar.
Stayed 2 nights in Sep 2024

6/10 Okay

M

Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Q!
Stayed 1 night in Aug 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay! We were given the choice of which room we wanted on arrival which was an extra bonus. The pool and sauna is a really nice touch too. We didn't order breakfasts but the staff were happy to accommodate teas and coffees in the morning for us. During our stay, one of us became unexpectedly unwell, meaning we needed to request additional cleaning to the room - the staff were very understanding and didn't make a fuss of this. All in all an amazing stay and we will be back again next year!
Stayed 3 nights in Aug 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Noha

Disliked: Cleanliness, staff & service, amenities
It was not the best , you can say it is just a place to spend a night in it just for sleep . Facilities were poor, Tv was not working all the time, the room we had was actually poor for the price . the only good thing was that location is near the center and the cliff lift
Stayed 1 night in Aug 2024

6/10 Okay

DANIEL

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Serena

Stayed 2 nights in Jul 2024

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Illegal practices - reported to fire inspector
I have a very long list of complaints about this dreadful excuse for a hotel, but the first has to be that it is not safe for anyone to stay in. In breach of their legal duties they do not provide fire evacuation plans, do not have emergency exit signage and routinely prop open fire doors. One afternoon in the space of 20 mins I closed a fire door three times (having just complained about it being propped open) and every time it was then propped open again. Ironically they prop open one of the doors with a fire extinguisher - see photos! Having spoken to a family member who is a fire chief he advised me to notify the local fire inspector immediately. The fire inspector then called them and the receptionist admitted she had propped a fire door open. She was instructed to close it and then notify all guests verbally of evacuation plans. We never had that notification so located our nearest fire exist ourselves. They are now being audited by the fire inspector this week In light of the above I guess it’s not surprising that the hotel also completely misrepresents itself on its advertising. It describes itself as having modern and luxurious rooms, whereas it is actually rundown and filthy. Rooms have no resemblance to photos in adverts. Stink of dog, not decorated, smaller than advertised. Receptionist response was “tough”. When I tried to record her, having asked permission, she became violent & tried to snatch my phone. Please take your loved ones somewhere safe instead!
Stayed 2 nights in Aug 2024

4/10 Poor

Charlotte

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Book. Unfortunately we had a very disappointing experience at this hotel. We were given a room that looked nothing like the pictures, and told there was no other rooms available and that other guests had been given priority of room because of how advance their booking was. Our booking was made 3 weeks prior so I wouldn’t have classes us as last minute. There was MOLD all around the windows in the bathroom and we were lied to that it was “grit” until the cleaner apologised that it was infact mold and was under the seal of the window. The shower pressure was a dribble so that was shocking. The reception girls were not only patronising but extremely unhelpful and u professional. I had to wait more than 30 minutes to try and speak to someone senior in charge as my request to move room was not taken seriously and when they eventually did show us a different room it was still outdated and not much difference from room 1. We were never refunded for our first nights stay however we were for our second night as we asked to leave the hotel and we found somewhere else to stay. This hotel was dirty, and didn’t make you feel at home. So disappointing and if I had not pushed for the situation to be handled we would have gotten nowhere. Do better.
Stayed 2 nights in Aug 2024

4/10 Poor

Glenn

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Staff were great, totally stretched though. Closest thing to fawlty towers i have seen . A lot of reviews state the lack of shower . We can back this up . The room was decorated with peeling masking tape . The toilet seat barely hanging on . The staff must have seen this as they had to clean it (i assume). I would not stay here again as the walls are paper thin. V noisey
Stayed 3 nights in Aug 2024

2/10 Terrible

Rebecca

Stayed 2 nights in Aug 2024

6/10 Okay

Mona-Lisa

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Alexandra, CHICHESTER

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2024

6/10 Okay

Helen, Epsom

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Looks good on the photos, but they have spent more money on the ridiculously complicated over-sized TV's they should have spent he money on upgrading the showers so they actually work, we had 2 rooms in our group and the issues was in both. bar and restaurant staff were polite but didn't know what they were doing, sorry I rarely write a negative review, but i wasn't impressed
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Seema

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Andy

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Average hotel whose better days are behind it. Good value for money though. Very disappointed to be told upon returning from an evening out that the bar was holding a private party so we were not allowed entry despite it being virtually empty.
Stayed 3 nights in Jul 2024

4/10 Poor

Anna

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not like the photos
We were very disappointed in our stay. The photos on the Hotel.com page look nice but they were nothing like the rooms we received. Let’s start with the positives. The common area is nice and the beds were comfortable. We also had very good service from the girl at the bar (black, braided hair). The rest was less good. We had two rooms and they were shabby and dated. The bathroom was old and and basic. The shower was absolutely ridiculous. A trickle (I do not exaggerate) of water that took AGES to get warm. Way too expensive for what it is.
Stayed 2 nights in Jul 2024