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The Shore Club Wisconsin, Ascend Hotel Collection

2.5 star property

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Photo gallery for The Shore Club Wisconsin, Ascend Hotel Collection

Dining
Free WiFi, bed sheets
Dining
Indoor pool, seasonal outdoor pool
Free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Pet friendly
  • Air conditioning
  • Parking included

Explore the area

Map
276 Victorian Village Drive, Elkhart Lake, WI, 53020
  • Farmers Market
    ‪5 min walk‬
  • Elkhart Lake Public Library
    ‪6 min walk‬
  • Road America
    ‪8 min drive‬
  • Fond du Lac, WI (FLD-Fond du Lac County)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

The Shore Club Wisconsin, Ascend Hotel Collection

Elkhart Lake hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a coffee shop/cafe, and a hot tub are onsite. Housekeeping is available on request.
The Shore Club Wisconsin, Ascend Hotel Collection offers 49 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. 42-inch flat-screen televisions come with premium cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Elkhart Lake hotel has its very own private beach. In addition to a seasonal outdoor pool, The Shore Club Wisconsin, Ascend Hotel Collection provides an indoor pool and a hot tub. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a business center and meeting rooms. This Elkhart Lake hotel also offers a library, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

The Shore Club Wisconsin, Ascend Hotel Collection is a smoke-free property.

The Shore Club Wisconsin, Ascend Hotel Collection has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Boat
  • Hot tub
  • Indoor pool
  • Library
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • Gift shop/newsstand

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive lockbox information
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, lockbox

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Shore Club Wisconsin, Ascend Hotel Collection Hotel
The Shore Club Wisconsin, Ascend Hotel Collection Elkhart Lake

The Shore Club Wisconsin, Ascend Hotel Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 114 reviews
Rating 8 - Good. 24 out of 114 reviews
Rating 6 - Okay. 15 out of 114 reviews
Rating 4 - Poor. 13 out of 114 reviews
Rating 2 - Terrible. 12 out of 114 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Erica

Disliked: Room comfort
TERRIBLE - DO NOT STAY HERE
The worst hotel experience my boyfriend and I have ever had in our lives. Paper thin walls separated us from our loud neighbors that kept us up until 5am. The shower heads had suspicious mold-like residue. If this wasn’t bad enough we woke up to ants in our bed!!! I thought I felt something crawling on me last night and that confirmed my suspicions. I am trying to contact management to give feedback and only receive voicemail. Very unprofessional.
Stayed 1 night in Dec 2024

10/10 Excellent

Isabella

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Melissa

I wouldn’t stay here again in the winter. Felt run down. Maybe I’d feel differently in the summer.
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness
So I went through and read all the reviews and was beginig to think I made a mistake booking here. Honestly this place is not that bad! Our room was super cute, and it may have been the off season so it was a ghost town, but that's one of the reasons I liked it! Quiet and no drunk adults or screaming kids. Was it a little pricey being off season and none of the restaurants or bars were open.... yes. But overall the location was beautiful and it's in a cute littke town. Not sure how it is in summer, but I enjoyed some peace and quiet in the fall!
Stayed 2 nights in Oct 2024

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great
Looked like the room was updated 20 years ago. Poor parking, poor signage and run down.
Stayed 1 night in Oct 2024

6/10 Okay

Kevin

Business traveler
Disliked: Staff & service
Convenient
Location is great. Rooms could use some updating, but were pretty clean. Had to make multiple calls to get clean towels as three were not enough for two people and six nights.
Stayed 6 nights in Sep 2024

4/10 Poor

Paul

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In need of an update..no parking
Stayed 1 night in Sep 2024

4/10 Poor

Suzanne

Barely any guests...room keys don't always work, TV hard to use, no body wash, disappointing
Stayed 2 nights in Sep 2024

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and amenities Clean and quiet Good shower and porch/deck. We’ll be back!
Stayed 2 nights in Sep 2024

2/10 Terrible

Marsha

Disliked: Cleanliness
Very misleading on the website for the accommodations and not handicap accessible for parking or hotel building and the parking period is terrible Beds very uncomfortable
Stayed 2 nights in Aug 2024

4/10 Poor

Andrea

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cute and quaint. It has comfortable beds. My only complaint is the walls are paper thin. We could clearly hear any talking in the hallway and in the room next to us. Other than that it’s a great place. Lots of restaurants to choose from.
Stayed 2 nights in Aug 2024

10/10 Excellent

Glenda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t Get Fooled Again
This is a case of misrepresentation. The photos that they use to show beautiful rooms with modern renovations and amenities are NOT what you see when you open your door! This place is basically an old hotel that is lucky to have a location that sucks vacationers into booking with them. Upon checkin, there is nobody there and you have to phone - there are two numbers - one that never gets answered and doesn’t respond to texts - and the other is just out of service. They charge very high room rates for a motel room with a thin ikea foam mattress on the bed, beat up furniture and baseboards and dirty linoleum from the 70s. I’m okay with “dated” properties if they are clean and well maintained. Here, the linoleum is blackened from never being cleaned properly. The ceiling fan in the bathroom is disgusting. The particle board furniture is damaged and waterlogged. It is run like a summer camp with a bunch of summer students behind the desk and serving. Things are in disrepair and could use carpet cleaning and power washing. The tiki bar picnic tables were all circa 1970s and most of the umbrellas didn’t work. The laminated menus were sticky with food and drink as they never get cleaned. Honestly, I was looking forward to having a nice stay and what I got was a dingy motel room in a timeshare resort with no services that I was overcharged for.
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t Get Fooled Again
This is a case of misrepresentation. The photos that they use to show beautiful rooms with modern renovations and amenities are NOT what you see when you open your door! This place is basically an old hotel that is lucky to have a location that sucks vacationers into booking with them. Upon checkin, there is nobody there and you have to phone - there are two numbers - one that never gets answered and doesn’t respond to texts - and the other is just out of service. They charge upwards of $400 a night for a motel room with a thin ikea foam mattress on the bed, beat up furniture and baseboards and dirty linoleum from the 70s. I’m okay with “dated” properties if they are clean and well maintained. Here, the linoleum is blackened from never being cleaned properly. The ceiling fan in the bathroom is disgusting. The particle board furniture is damaged and waterlogged. It is run like a summer camp with a bunch of summer students behind the desk and serving. Things are in disrepair and could use carpet cleaning and power washing. The tiki bar picnic tables were all circa 1970s and most of the umbrellas didn’t work. The laminated menus were sticky with food and drink as they never get cleaned. Honestly, I was looking forward to having a nice stay and what I got was a dingy motel room in a timeshare resort with no services that I was overcharged for.
Stayed 2 nights in Jul 2024

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities
While the property was beautiful, I expected a little bit more from this caliber of hotel. For example, the walls were very thin in my hotel room, and I could hear the TV from the next-door room as well as a crying child most of the night. Apparently, there was a fitness center that was not functioning.
Stayed 1 night in Jul 2024

4/10 Poor

Kevin

Disliked: Staff & service
Stayed 1 night in Jul 2024

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, poorly maintained yet very expensive.
Despite an awesome location, Shore Club is one of the worst stays I've had at any price yet I paid $375 a night. I was told I could check in early, but when I got there, they said the cable provider was doing things so we had to wait. Then they told us we can't park in the lot because it is reserved for condo owners. They pointed us towards a first come first served public parking area. We had to finds street parking in a busy resort area. The hallways were a dank dark blue and led us to our very musty room. There was no way to call the front desk because it was abandoned. The sheets felt like cardboard, the bed horrible, and lighting in the room was inexplicable poor with a range of 5000K LED desk lamps and regular incandescent which made it hard to have them all on at the same time. The room had zero character or comfort. I was awakened at 3 am by somebody stumbling around the room above us as there is no sound insulation anywhere. In the morning I had to make a pot of coffee in the "breakfast library" myself because there was no one to be found even though the sign told me to "ask front desk attendant" if something needed to be replenished. There was no maid service but I did find towels in the "CLOSED" exercise room which was converted to store clean linens and towels on the floor and piled on the exercise equipment. This is a dump taking prime rates from a captive audience attending events at Road America. Here us a typical photo you can expect.
Security?
Stayed 2 nights in Jul 2024

2/10 Terrible

Kathrina, orland park

Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Where’s the staff?
Great location. Good rooms. Our checkin was not good. We told them we would be very late. When we arrived at 11:30pm, the lobby was open but no one was there. We called multiple phone numbers and none of them worked. Eventually a guy pitched up and told us he’d left our keys at the entrance. They hadn’t given any instructions in this regard, and it was dark so we didn’t see it.
Stayed 4 nights in Jun 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in perfect location!
Stayed 1 night in Jun 2024

2/10 Terrible

Tyler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Subpar
Smelly, bad breakfast. Room looked okay. No tv remote when tv was left on when we arrived. The building I think is attached to an old church and creaked a bit. Okay service when we checked in. No service when we checked out.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Stayed 2 nights in May 2024

2/10 Terrible

Matthew

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
First the staff could not confirm the reservation. Wanted to charge me even though it was pre paid was quoted a different amount than advertised. Second I get it’s off seasons but why stuff is on the second floor? The pool had no towels the fitness center was closed and full of crap. They said the was a confidential breakfast but it was granola bars and bananas. The coffee machine wasn’t even turned on. Upon checkout no one was even around. Place is terrible
Stayed 1 night in May 2024