6/10 Okay
Catherine
Traveled with partner
Nov 3, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant room but outlook was onto a brick wall. Could not use safe as previous occupant had lwft it locked. Didn't have time to contact reception and wait for it to be fixed before going out.
Arrived at 3 pm - stated check in time. Had to wait until 3.30 for the room to be ready. My husband is disabled and all the chairs in reception were very low and impossible for him to use. One of the bar staff heard me telling my husband I would go to try and find a higher chair and he very kindly fetched chairs for both of us from the bar. He also then watched out for when we were told our room was ready and came to help us to our room with our case. A very kind gesture.
We had an evening meal in the hotel. We ordered at 5pm but weren't served until nearly 5.40.
Breakfast was OK but not as nice as usual. The scrambled egg was awful, so overcooked it was like rubber and the porridge was thick and lumpy. We have stayed at the Sheffield centre Novotel many times and we have always been very pleased with the hotel but were disappointed this time.
Catherine
Stayed 1 night in Nov 2025




















