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Comfort Inn

2.5 star property

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Photo gallery for Comfort Inn

Lobby
Seasonal outdoor pool, pool umbrellas, sun loungers
Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
2012 E Marion St, Shelby, NC, 28150
  • Moss Lake
    ‪4 min drive‬
  • Don Gibson Theater
    ‪6 min drive‬
  • Cleveland County Arts Council
    ‪7 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Non Smoking

Premium bedding, desk, laptop workspace, blackout drapes

Standard King Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn

Shelby hotel with free breakfast
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite.
Comfort Inn offers 76 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Comfort Inn features a 24-hour fitness center and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers barbecue grills, a vending machine, and a picnic area. Complimentary self parking is available on site, along with a car charging station. A total renovation of this property was completed in May 2019.

Comfort Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1989
  • Fireplace in lobby
  • Renovated entire property - May 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.00 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Shelby
Comfort Inn Shelby
Comfort Shelby
Comfort Inn Hotel
Comfort Inn Shelby
Comfort Inn Hotel Shelby

Comfort Inn Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 292 out of 607 reviews
Rating 8 - Good. 207 out of 607 reviews
Rating 6 - Okay. 59 out of 607 reviews
Rating 4 - Poor. 21 out of 607 reviews
Rating 2 - Terrible. 28 out of 607 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nina

Stayed 1 night in Oct 2024

2/10 Terrible

Jonathan

I didnt get a room there they were over booked and i require a full refund by tomorrow at noon
Stayed 3 nights in Nov 2024

2/10 Terrible

dave

Reserved a 2 queen bed room I was told it was not available.I was also told that even though you reserve a room and pay in advance there is no guarantee the room you reserve will be available when you arrive.still waiting for a call from the manager
Stayed 1 night in Nov 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My father and i stayed there for the first time. Check in was easy and fast. Room was great. Waffle maker was fun and breakfast was delicious. Staff was more than friendly and helpful. Will definately stay there next year. Thank you.
Stayed 2 nights in Nov 2024

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay because it was close to downtown and affordable, plus the mall is close by.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Business traveler
Liked: Staff & service, amenities
👍
Stayed 1 night in Nov 2024

10/10 Excellent

amanda

Traveled with family
Liked: Staff & service, room comfort
Room was comfortable everything worked great. Bathroom needs some updates though. Pool was unusable!
Stayed 3 nights in Oct 2024

10/10 Excellent

Sherita

Stayed 1 night in Oct 2024

8/10 Good

Steven

Liked: Property conditions & facilities
Stayed there multiple times over the last year. Staff and Managers were all very helpful. Room 130 needs some repairs and updating of furniture and bathroom sink etc. Ice maker unreliable and not convenient unless you are located on the west end of the hall . Breakfast buffet is just “ok” . Attendant very helpful !
Stayed 2 nights in Oct 2024

6/10 Okay

Sandi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
The room was dingy looking, the woman at the front was very kind and even let me switch rooms.
Stayed 1 night in Oct 2024

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Nice staff. Quick check in.
Stayed 1 night in Oct 2024

2/10 Terrible

Carolyn

Smoking pot in end of hallway one room wasn’t clean so we couldn’t even stay and we had four rooms. Only one man there to check in and he would have had to clean room. Said had to call manager about room with pot in it overflowing to hallway and another ladies room. Very disappointed and had to drive to our grandsons house for all 10 of us to sleep would never stay at comfort inns again.
Stayed 1 night in Oct 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good, except for the bathroom-need an update, especially the bathtub
Stayed 1 night in Oct 2024

8/10 Good

gordon

Y
Stayed 1 night in Oct 2024

6/10 Okay

Amy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay again
Reception was friendly. However the rooms are in dire need of updating. One of the beds did not have clean sheets. The shower rod was broken so the curtain would not stay closed.
Stayed 4 nights in Oct 2024

8/10 Good

Katie Beth

Stayed 1 night in Sep 2024

10/10 Excellent

ANGELA-WITHROW

Stayed 2 nights in Oct 2024

2/10 Terrible

Jerry T

Stayed 1 night in Oct 2024

4/10 Poor

JAVONTE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room I was put in the toilet wasn’t functioning properly. Got put in another room immediately after bringing it up to front desk. Moldy bathroom in the crevices of tub and ceiling of both rooms so I guess they are all like that. Breakfast was ok, you can make your own Belgian waffles that was the highlight. The juices from the machine are watered down and was told there really wasn’t anything that could be done about that. Overall I felt uneasy, but it was all I could manage to pay for at the time. At night time there are tons of work trucks and men hanging around outside. While they weren’t offensive at all it made me a bit uncomfortable. The remote was dirty but the grand finale was that after 3 nights, in the am of my last day I saw something crawling near my head on the pillow. It was a bed bug! I was absolutely disgusted and grossed out. I noticed blood on my finger so it definitely bit me. I went to the front desk immediately and asked for bags to bag up my belongings. They did provide that and tried to inform me that they were not aware of an infestation issue and that they would shut down the room and have it exterminated. The front office manager Lanisha said they would refund one day of my stay and while I do appreciate the gesture I just don’t feel it’s completely appropriate because now I have this looming fear of bringing these bugs into my home and no access to using these items in the meantime.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Alejandra

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I liked that it was right off the main road and had a waffle maker. The hotel room was yuck. It smelled bad like mildew/moldy mixed with cigarette smoke. There was mold in the bathroom and the wall A/C unit couldn’t be adjusted or turned off. So rundown with wall paper coming off, damages everywhere, needs total revamp.
Stayed 1 night in Sep 2024

8/10 Good

Jomesala

Stayed 1 night in Sep 2024

10/10 Excellent

Leistey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Have some renovation work going on but that is temporary.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

6/10 Okay

Alden

Stayed 2 nights in Aug 2024