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Grand Hyatt Shenzhen

5.0 star property

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Photo gallery for Grand Hyatt Shenzhen

Relax by the pool surrounded by lounge chairs and umbrellas.
Relax in a stylish lounge area with expansive city views, sofas, and armchairs.
Relax in style with a panoramic city view from this spacious living room featuring a comfortable sofa set, round coffee table, and sleek kitchen area.
Relax in comfort with a large bed, sofa, and armchair, plus a desk and TV for your convenience.
City view from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping
$123
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • The MixC Shopping Mall
    ‪6 min walk‬
  • Dongmen Pedestrian Street
    ‪18 min walk‬
  • Luohu Port
    ‪5 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪27 min drive‬

Room options

View all photos for Premier Suite

Relax in this spacious room with a large dining table, comfortable sofa, and flat-screen TV.

Premier Suite

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Relax in a spacious room with a sofa, armchairs, and a large window offering a city view.

Executive Suite

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Relax in a stylish space with a comfortable sofa, neatly made bed, and a glass coffee table.

1 King Bed Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Relax in a stylish room with a large bed, wooden headboard, and glass coffee table.

2 Twin Beds Club Access

  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed View

Enjoy a city view from the large window, with a comfortable bed, desk, and lamp nearby.

1 King Bed View

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Enjoy city and mountain views from the comfort of two large beds, a desk, and a flat-screen TV.

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (with club access)

Enjoy a city view from the large window, relax in the comfortable seating area with sofa and armchairs.

Apartment, 1 Bedroom (with club access)

  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Relax in comfort with a large bed, bedside tables, and a sofa, offering a city view.

1 King Bed Club Access Deluxe

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access

Experience the elegant lobby with a long reception desk, comfortable seating area, and dining space offering a city view.

1 King Bed Club Access

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Relax in a stylish room with a large bed, wooden headboard, and glass coffee table.

2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed

Bathroom features a large bathtub, separate shower area, and vanity with mirror.

1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Relax in a spacious room with a large bed, sofa, and dining table, offering a city view.

Grand Suite

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Chairman)

Relax in style with a panoramic city view from this spacious living room featuring a comfortable sofa set, round coffee table, and sleek kitchen area.

Suite (Chairman)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Enjoy a panoramic city view from the comfort of this stylish room, featuring a large bed, sofa, and flat-screen TV.

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite

Relax in style with a panoramic city view from this spacious living room featuring a comfortable sofa set, round coffee table, and sleek kitchen area.

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Relax in our stylish lobby, featuring a reception desk, abstract art, and comfortable seating areas.

Club Twin Room

  • Sleeps 2

View all photos for 1 King Bed

Bathroom features a large bathtub, vanity, and shower area with geometric patterns on the walls.

1 King Bed

  • Sleeps 2

View all photos for Family Room (Grand Twin Bed Room + Deluxe King Bed Room)

Relax in a spacious room with a large bed, separate seating area, and dining table.

Family Room (Grand Twin Bed Room + Deluxe King Bed Room)

  • Sleeps 4

View all photos for Premier Suite

Relax in a spacious room with a large bed, flat-screen TV, and city view.

Premier Suite

  • Sleeps 2

View all photos for Deluxe Room - Double Occupancy

Relax in a stylish room with a large bed, glass coffee table, and comfortable seating area.

Deluxe Room - Double Occupancy

  • Sleeps 2

View all photos for Presidential Suite

Relax in comfort with a large bed, sofa, and armchairs, plus a TV and city views.

Presidential Suite

  • Sleeps 3

View all photos for Family Deluxe Room (Double Bed)

Relax in a stylish room with a comfortable sofa, neatly made bed, and a spacious workspace.

Family Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for One king bed view

Relax in a stylish room with a large bed, wooden desk, and decorative partition.

One king bed view

  • Sleeps 2

View all photos for Club King Room

Relax in comfort with a large bed, bedside tables, and a chair, surrounded by a beautiful view.

Club King Room

  • Sleeps 2

View all photos for Two twin beds view

Relax in a stylish room with a large bed, desk, and city view.

Two twin beds view

  • Sleeps 2

View all photos for Family Room (2 Beds)

Relax in a stylish room with a large bed, glass coffee table, and comfortable seating area.

Family Room (2 Beds)

  • Sleeps 4

View all photos for Club Family One-Bedroom Apartment

Relax in a spacious room with a large bed and flat-screen TV, offering a city view.

Club Family One-Bedroom Apartment

  • Sleeps 2

View all photos for Family Suite

Relax in comfort with a plush sofa and a large bed, surrounded by bedside tables and a cozy reading nook.

Family Suite

  • Sleeps 3

View all photos for Cherry Maruko Deluxe Family Room

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Cherry Maruko Deluxe Family Room

  • Sleeps 2

View all photos for Grand Suite

Relax in a spacious room with a large bed, sofa, and city view.

Grand Suite

  • Sleeps 2

View all photos for Family Friendly Deluxe Room

Relax in a playful room with a large bed, teepee, and plush sofa.

Family Friendly Deluxe Room

  • Sleeps 2

View all photos for Grand Executive Suite

Enjoy a city view from the comfort of a large bed, paired with a flat-screen TV and natural light pouring in through sheer curtains.

Grand Executive Suite

  • Sleeps 2

View all photos for Grand Deluxe Room

Relax in comfort with a large bed, sofa, and armchairs in this stylish room.

Grand Deluxe Room

  • Sleeps 2

View all photos for Family Friendly Deluxe Room

Cozy retreat with a large window, plush bed, and a fun graphic bedspread, complete with a cat and dog plush toy.

Family Friendly Deluxe Room

  • Sleeps 2

View all photos for Grand Club Deluxe Room

Enjoy a city view from the comfort of a spacious bed in this stylish room.

Grand Club Deluxe Room

  • Sleeps 2

View all photos for Ultraman Family Suite

Relax in a stylish room with a large bed, flat-screen TV, and comfortable sofa.

Ultraman Family Suite

  • Sleeps 2

View all photos for 2 Twin Bed

Bathroom features a large bathtub, vanity, and shower area with geometric patterns on the walls.

2 Twin Bed

  • Sleeps 2

View all photos for Family-friendly Family Room

Comfortable bed with a floral-patterned comforter, two pillows, and a decorative item.

Family-friendly Family Room

  • Sleeps 2

View all photos for Grand Executive Suite · Living Grand

Relax in a spacious room with a large bed and city views, featuring a flat-screen TV and a comfortable seating area.

Grand Executive Suite · Living Grand

  • Sleeps 2

View all photos for Grand Suite · Living Grand

Relax in a spacious room with a large bed, sitting area, and flat-screen TV.

Grand Suite · Living Grand

  • Sleeps 2

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About this property

Grand Hyatt Shenzhen

5-star Shenzhen hotel, connected to a shopping center in Luohu
5 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a steam room.
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Grand Hyatt Shenzhen features an outdoor pool and a steam room. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 13 meeting rooms. Event facilities measuring 29805 square feet (2769 square meters) include conference space. This luxury hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Grand Hyatt Shenzhen has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
China Lodge - This restaurant serves lunch and dinner.
Belle-Vue Grill - This restaurant serves dinner only. Open select days.
The Show Kitchen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Sugar Box - This café serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
La Terrazza - This restaurant serves brunch, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business center

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-width doorways

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires guests to wear swimming caps while in the pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Grand Hyatt Shenzhen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 343 out of 528 reviews
Rating 8 - Good. 136 out of 528 reviews
Rating 6 - Okay. 30 out of 528 reviews
Rating 4 - Poor. 8 out of 528 reviews
Rating 2 - Terrible. 11 out of 528 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Stayed 1 night in May 2025

10/10 Excellent

Sip Heng

Stayed 2 nights in Apr 2025

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness
Had a great stay! The only part was that we had to go up to 33rd floor to check in and then down to the room and up again for breakfast and not every lift can get there. A bit confusing… the stairs to breakfast was not so user friendly for elderly hard of walking. The blanket was thinner than expected for a Hyatt property, unlike all other Hyatts I have stayed at. Otherwise, excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Supapat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Charles

Stayed 1 night in Apr 2025

8/10 Good

Vivian

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Worst Check In service

Checking in was sooo bad . I arrived at Grand Hyatt at 4pm n expected an instant check in but lo n behold , there was no room avail yet. There was no explanation either. Worse they could not even confirm when the room would be ready n also refused to upgrade me to another room .. I was told to return later n without any time frame . It took me 1/2 hour of badging them to get a room at 4.45pm. Looks like Grand Hyatt overbooked their rooms n made regular room clients suffer for it.,
Stayed 2 nights in Apr 2025

10/10 Excellent

STEVEN

Stayed 1 night in Apr 2025

10/10 Excellent

Melody Yuen Shan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

irene

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 2 nights in Mar 2025

6/10 Okay

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bath room but not well situated within the room. Both my husband and I literally walked right into the glass. A suggestion would be to put strips on the glass so it’s more visible. Internet is very very slow to the point it doesn’t work most of the time. Management should look into that.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen, Woodbridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet rooms huge breakfast. But the worse thing is their coffee. McDonald’s is the best.
Stayed 2 nights in Jan 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in Luohu, the older part of SZ. But the location is fantastic as the hotel is just next to the malls and there are plenty of dining options. The room is spacious but abit dated. Upon check in, we found that the day curtains were torn with two holes which is not acceptable for a 5 star hotel. Had informed front desk during check out.
Stayed 3 nights in Jan 2025

10/10 Excellent

Donald

Stayed 1 night in Dec 2024

10/10 Excellent

Eng Hai

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is luxurious to my satisfaction for the price point. The staffs generally carry themselves professionally. I am appreciative for their effort to ship back the item I left in the room.

10/10 Excellent

Joelle

Liked: Cleanliness, property conditions & facilities
Staff are very helpful, room in great condition and accessible location
Stayed 4 nights in Dec 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. Some noise during working hours from the building site nearby. Otherwise, all good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesse calderon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i were respected start to finish. Attentive staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stanlyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024