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Grand Hyatt Shenzhen

5.0 star property
VIP Access

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Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, sun loungers
2 bars/lounges
City view from property
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Housekeeping
$122
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
  • The MixC Shopping Mall
    ‪6 min walk‬
  • Dongmen Pedestrian Street
    ‪18 min walk‬
  • Luohu Port
    ‪5 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪27 min drive‬

Room options

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, individually decorated, desk

Premier Suite

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 40-inch LED TV with cable channels, TV, iPod dock

Executive Suite

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (with club access)

Apartment, 1 Bedroom (with club access) | Living area | 40-inch LED TV with cable channels, TV, iPod dock

Apartment, 1 Bedroom (with club access)

  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access

1 King Bed Club Access | Lounge | 2 bars/lounges

1 King Bed Club Access

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed

1 King Bed | Minibar, in-room safe, individually decorated, desk

1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Minibar, in-room safe, individually decorated, desk

Grand Suite

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Grand Hyatt Shenzhen

5-star Shenzhen hotel, connected to a shopping center in Luohu
5 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a steam room.
Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually decorated. 40-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 13 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Grand Hyatt Shenzhen features an outdoor pool and a steam room. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 13 meeting rooms. Event facilities measuring 29805 square feet (2769 square meters) include conference space. This luxury hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Grand Hyatt Shenzhen has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
China Lodge - This restaurant serves lunch and dinner.
Belle-Vue Grill - This restaurant serves dinner only. Open select days.
The Show Kitchen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Sugar Box - This café serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
La Terrazza - This restaurant serves brunch, lunch, and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business center

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-width doorways

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires guests to wear swimming caps while in the pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Grand Hyatt Shenzhen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 347 out of 532 reviews
Rating 8 - Good. 136 out of 532 reviews
Rating 6 - Okay. 30 out of 532 reviews
Rating 4 - Poor. 8 out of 532 reviews
Rating 2 - Terrible. 11 out of 532 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Li

Stayed 1 night in May 2025

8/10 Good

jesus calderon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Stayed 2 nights in May 2025

10/10 Excellent

warren, HIALEAH

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel close to great shopping best area
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely outstanding property, and the best high quality staff! Highly recommend this property, and I will return on my next visit! The only thing that needs to be corrected, is allowing children in the grand lounge (executive lounge) during cocktail hours. The guideline for most 5-star hotel lounges is no children under 12 during the cocktail hours.
Stayed 6 nights in May 2025

8/10 Good

Lauren

Stayed 1 night in May 2025

8/10 Good

Stephen, Woodbridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Italian restaurant La Terrazza has changed its menu. It is not as good as before. I had Calamari, and it looked and tasted like it came from Costco, or a frozen bag from a supermarket.The colour was brown, not a light colour as it should be. Also, I paid a lot for fish and received very little in return as I was still hungry. The atmosphere is good. Staff are great too, but the food, not so much. The location is great. Stella beer is on tap!!!
Stayed 4 nights in May 2025

10/10 Excellent

Jay

Stayed 1 night in May 2025

10/10 Excellent

Sip Heng

Stayed 2 nights in Apr 2025

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness
Had a great stay! The only part was that we had to go up to 33rd floor to check in and then down to the room and up again for breakfast and not every lift can get there. A bit confusing… the stairs to breakfast was not so user friendly for elderly hard of walking. The blanket was thinner than expected for a Hyatt property, unlike all other Hyatts I have stayed at. Otherwise, excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Supapat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Charles

Stayed 1 night in Apr 2025

8/10 Good

Vivian

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Worst Check In service

Checking in was sooo bad . I arrived at Grand Hyatt at 4pm n expected an instant check in but lo n behold , there was no room avail yet. There was no explanation either. Worse they could not even confirm when the room would be ready n also refused to upgrade me to another room .. I was told to return later n without any time frame . It took me 1/2 hour of badging them to get a room at 4.45pm. Looks like Grand Hyatt overbooked their rooms n made regular room clients suffer for it.,
Stayed 2 nights in Apr 2025

10/10 Excellent

STEVEN

Stayed 1 night in Apr 2025

10/10 Excellent

Melody Yuen Shan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

irene

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 1 night in Mar 2025

10/10 Excellent

scott, Irvington

Stayed 2 nights in Mar 2025

6/10 Okay

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big bath room but not well situated within the room. Both my husband and I literally walked right into the glass. A suggestion would be to put strips on the glass so it’s more visible. Internet is very very slow to the point it doesn’t work most of the time. Management should look into that.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen, Woodbridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet rooms huge breakfast. But the worse thing is their coffee. McDonald’s is the best.
Stayed 2 nights in Jan 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in Luohu, the older part of SZ. But the location is fantastic as the hotel is just next to the malls and there are plenty of dining options. The room is spacious but abit dated. Upon check in, we found that the day curtains were torn with two holes which is not acceptable for a 5 star hotel. Had informed front desk during check out.
Stayed 3 nights in Jan 2025

10/10 Excellent

Donald

Stayed 1 night in Dec 2024

10/10 Excellent

Eng Hai

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is luxurious to my satisfaction for the price point. The staffs generally carry themselves professionally. I am appreciative for their effort to ship back the item I left in the room.

10/10 Excellent

Joelle

Liked: Cleanliness, property conditions & facilities
Staff are very helpful, room in great condition and accessible location
Stayed 4 nights in Dec 2024