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Hisoar Hotel Shenzhen

4.0 star property

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Photo gallery for Hisoar Hotel Shenzhen

Children's play area - outdoor
Exterior
Exterior
Lobby
Double Room, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
No. 2277 Keyuan South Road, Shenzhen, Guangdong, 518040
  • Coastal City
    ‪3 min drive‬
  • Happy Coast
    ‪4 min drive‬
  • Shenzhen Bay Port
    ‪6 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪39 min drive‬

Room options

View all photos for Suite, 2 Twin Beds

Suite, 2 Twin Beds | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Twin Beds

  • 731 sq ft
  • Bay view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room

Premium Double Room | Premium bedding, down comforters, pillowtop beds, minibar

Premium Double Room

  • 570 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Premium Suite, 1 King Bed

  • 731 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Premium Twin Room

  • 570 sq ft
  • Bay view
  • Sleeps 2
  • 1 Double Bed and 1 Queen Bed

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Double Room, 1 Queen Bed

  • 570 sq ft
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Family Room, 2 Bedrooms, Ocean View

Deluxe Family Room, 2 Bedrooms, Ocean View | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Family Room, 2 Bedrooms, Ocean View

  • 1302 sq ft
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Queen Bed

  • 731 sq ft
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Premium bedding, down comforters, pillowtop beds, minibar

Twin Room, 2 Twin Beds

  • 570 sq ft
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

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Exterior detail

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The price is $126
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$133 total
includes taxes & fees
Feb 26 - Feb 27
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About this property

Hisoar Hotel Shenzhen

4-star hotel in Nanshan
A full-service spa, an indoor pool, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a steam room.
Hisoar Hotel Shenzhen offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
In addition to a full-service spa, Hisoar Hotel Shenzhen features an indoor pool and an outdoor pool. The hotel offers a restaurant. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. This business-friendly hotel also offers a children's pool, a fitness center, and a steam room. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Onsite venue - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Late night fare is available from room service (during limited hours).

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 88 for adults and CNY 58 for children
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On the bay
  • On the boardwalk/promenade

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 32 floors
  • Banquet hall
  • Built in 2016

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 26 to February 3:
  • Swimming pool
The following facilities are closed on Lunar New Year:
  • Fitness facilities
  • Full-service spa
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 200.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 88 for adults and CNY 58 for children
  • Rollaway bed fee: CNY 200.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hisoar Hotel
Hisoar Shenzhen
Hisoar Hotel Shenzhen Hotel
Hisoar Hotel Shenzhen Shenzhen
Hisoar Hotel Shenzhen Hotel Shenzhen

Hisoar Hotel Shenzhen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 127 reviews
Rating 8 - Good. 59 out of 127 reviews
Rating 6 - Okay. 20 out of 127 reviews
Rating 4 - Poor. 7 out of 127 reviews
Rating 2 - Terrible. 5 out of 127 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Excellent location
Stayed 8 nights in Mar 2023

8/10 Good

Goro, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Shenzhen Bay Port, one of the immigration border to/from Hong Kong.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 21 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

suesue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are super nice，cuz we arrive early，they let us check in early...thats great！！！
Stayed 1 night in Nov 2018

2/10 Terrible

Chen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood on my pillow.
Stayed 1 night in Sep 2018

10/10 Excellent

Jen, usa, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel very nice, clean and spacious.
We loved our stay. The hotel is very clean, nice and spacious. The only draw back is that they don’t have iron in the room, and hair dryer in every room. Highly recommended, will definite be back.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy and new hotel, bit expensive but no complaints.
Stayed 1 night in Jan 2018

2/10 Terrible

tofapost, NZ

Liked: Cleanliness, room comfort
hotel location is incorrect
hotel location is incorrect
Stayed 1 night in Sep 2017

2/10 Terrible

ETHAN

Cockroach in room.
There was a giant cockroach in the room
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel is okay, but not recommended for westerners
1. It seems to be hard for taxi drivers to find. It's a little out of the main areas. 2. The staff does not speak English at all 3. They don't take Amex.

8/10 Good

Grant , vancouver, can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location right next to Hong Kong boarder
Clean room, good restaurant downstairs, parking inclued and free wifi!!

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious nice clean
it was a nice stay in hisoar hotel, room is surprisingly big, quiet and clean, I enjoyed it very much, highly recommend and I will definitely go back next time when I travel to Shenzhen

10/10 Excellent

xiaoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V new spacious 5-star rooms, v gd value
Overall: I paid about HK$800/night during new years eve, and I'd rate it 4.8/5 for what it's worth. Positives: (1)5 mins walk from Shenzhen Bay border, saves a lot of time/hassle; (2) very large room, lots of room to run around, with individual clothing closet; (3) very new hotel rooms, high quality hardware, bedding, shower, tap, furniture, equal to a new & ordinary 5-star hotel Negatives: (1) entrance looks a bit shabby given it's managed by local owner; (2)there is construction downstairs, I was staying on level 30 & still could hear it, so it could be an issue for some Others: I didn't try/checkout b/fast or gym, & didn't order room service etc, so have no idea about this Recommendation: I'll come here again for the super new & spacious room, but service/surrounding wise it's not the best, but there are huge malls within 5 mins of biking; u can easily pick up bikes downstairs using mobile apps Overall I'm very happy with what I paid for~

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible service
This hotel is a prime example of good facilities ruined by terrible service. The front desk people are probably the most inadequately trained and rudest people you can find. If you're checking out and in a rush, they give you a nasty look and tell you that they need time. It isn't a guest's problem if your staff can't check out right or if it takes too long to check the room. Staff really need to learn to take some responsibility rather than give nasty attitudes to guests for waiting too long.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good deal in Nanshan/Shenzhen Bay.
This place is nice and for the money was a great deal. Front desk staff usually had a strong english speaker working and the systems seem pretty solid. It took a bit of negotiating to get an extra blanket but once they understood, they were thrilled to bring it up. Pool is part of health club next door. It is a 1/2 olympic length workout pool - you will be thrilled if you like to swim laps. You can even use the starting blocks. Rooms are really, really nice for the money. The one we had was huge and the place is brand new (6 months old). Quiet, nice views of the park. Good bed, huge shower, full size closet. Recommend the Shenzhen Bay crossing, it is nearly walking distance to the hotel. Immediate neighborhood is quiet (boring) but great for a morning run or walk. Very safe feeling.

6/10 Okay

Jenny

Liked: Staff & service
Disliked: Cleanliness
Spacious, but smelly hotel.
Room smelled heavily of smoke. Very spacious and sleeps 6 in the double room though! We didn't have hot water in one of the bathrooms, thankfully, there was hot water in the other bathroom!

4/10 Poor

Verified traveler

Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

YU

Liked: Staff & service, property conditions & facilities, room comfort
Excellent property but very bad management
Very bad service and management. 1. No complimentary water 2. No tooth brush, which is mandatory in China 3. Front desk told me check-out time is 12:00 intentionally, called to push me to leave before 14:00 and even warned to charge me a second night if I leave after 13:00. Not recommended at all.

8/10 Good

ching nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New room

8/10 Good

Hin Wing Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and new hotel
It was all great, except that the shower area had a really bad smell.

6/10 Okay

Ren, MN

Liked: Cleanliness, room comfort
No-hassle business stay
The hotel is very new from July 2016, which means all amenities are new and so are their staff. I only stayed for one night and appreciated that it was hassle-free and comfortable. If you are not expecting a 5-star experience and just want comfort, then this is a great option and value.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally good
Generally good but they try to charge you 100RMB for wanting to borrow an umbrella (even if you are a guest a have to come back at night). The facilities are quite good but service is terrible. Badly trained staff due to local owners.