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JW Marriott Hotel Shenzhen

5.0 star property

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Photo gallery for JW Marriott Hotel Shenzhen

Outdoor pool, open 7:00 AM to 10 PM, pool umbrellas, sun loungers
2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Executive Studio Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe
2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Executive lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Gym
  • Room service
$130
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
6005 Shennan Boulevard, Futian District, Shenzhen, Guangdong, 518000
  • Coco Park Shopping Center
    ‪4 min drive‬
  • Splendid China Folk Village
    ‪5 min drive‬
  • Window of the World
    ‪6 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪41 min drive‬

Room options

View all photos for Executive Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 517 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Studio Suite, 2 Double Beds

Executive Studio Suite, 2 Double Beds | 1 bedroom, premium bedding, minibar, in-room safe

Executive Studio Suite, 2 Double Beds

  • 646 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

7.6 out of 10
Good
(5 reviews)
  • 463 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 463 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking

  • 517 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking

  • 1076 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

Executive Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking, City View

  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Executive Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

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About this property

JW Marriott Hotel Shenzhen

5-star hotel in Futian
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
JW Marriott Hotel Shenzhen offers 402 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Children under 13 years old are not allowed in the swimming pool without adult supervision. Guests under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by JW has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, JW Marriott Hotel Shenzhen features an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, 9 meeting rooms, and limo/town car service. This luxury hotel also offers a sauna, spa services, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

JW Marriott Hotel Shenzhen has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Cafe Chinois 万豪西餐厅 - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Man Ho 万豪中餐厅 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
The Lounge - This lobby lounge serves breakfast, brunch, lunch, and dinner. Open daily.
THE POT锅锅老北京铜锅涮肉 - This restaurant serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 for adults and CNY 118 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe Chinois 万豪西餐厅
  • Man Ho 万豪中餐厅
  • The Lounge
  • THE POT锅锅老北京铜锅涮肉

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 15 to March 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 118 for children
  • A late check-out fee will be charged
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

We should mention

The seasonal pool will be open from April 01 to November 30
Pool access available from 7:00 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the fitness facility, and guests under 13 years old are only allowed in the swimming pool with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

JW Marriott Hotel Shenzhen
JW Marriott Shenzhen
JW Shenzhen
Marriott Hotel Shenzhen
Jw Marriott Shenzhen Shenzhen
JW Marriott Hotel Shenzhen Hotel
JW Marriott Hotel Shenzhen Shenzhen
JW Marriott Hotel Shenzhen Hotel Shenzhen

JW Marriott Hotel Shenzhen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 454 reviews
Rating 8 - Good. 138 out of 454 reviews
Rating 6 - Okay. 51 out of 454 reviews
Rating 4 - Poor. 17 out of 454 reviews
Rating 2 - Terrible. 13 out of 454 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian, NSW

Stayed 1 night in May 2025

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 6 nights in Apr 2025

2/10 Terrible

Patrick

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
King suite stank of smoke -1 Moved to smaller room but for same price -2 Had to move self -2 Tiny TV with no connectivity didnt work -5 Full rack rate despite construction work on two sides of room from 7am -5 Housekeeping did return items left in other room +1 Overall -14
Stayed 1 night in Apr 2025

4/10 Poor

Sang Woo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Made this point a few times to management but nothing improved. Even messaged them too.
Stayed 2 nights in Apr 2025

8/10 Good

Yin To

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

MENG MENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

4/10 Poor

siying

Liked: Staff & service
Disliked: Cleanliness, room comfort

Poor hygiene

The hygiene is very poor, the toilet and disposable items are all dirty. Don't use the bathtub, you will regret it after using it.
Stayed 1 night in Dec 2024

10/10 Excellent

Dinesh

Very good
Stayed 2 nights in Oct 2024

10/10 Excellent

Suk Man

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and thoughtful throughout our stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Zhian

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Wyndham Ming Hym

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at this hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Pui Chun

Stayed 1 night in Jul 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Zhouzhou

Stayed 3 nights in Jul 2024

10/10 Excellent

Yang, Thousand Oaks

Stayed 1 night in Jul 2024

10/10 Excellent

Eileen

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Wen See Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Ning, Chicago

Disliked: Staff & service
Checking in is really slow.
Stayed 1 night in Jun 2024

4/10 Poor

Kwok Tsz

Stayed 1 night in May 2024

10/10 Excellent

Eric

Stayed 1 night in May 2024

8/10 Good

Alan

Liked: Staff & service
The lobby design is so old
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

6/10 Okay

sin kwan

Liked: Property conditions & facilities, room comfort

Ms Yau

The services is not good enough , I used a lot of time to wait check in. Actually my check in time should be 2pm, I arrived on 3:30pm but I was waiting the room checking 1 hour, then I arrived in my room is 4:30pm What wrong with your hotel problem? Horrible experience.
Stayed 1 night in Jan 2024

10/10 Excellent

MAYBELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wonderful short stay!

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.
Stayed 1 night in Dec 2023

8/10 Good

CHRISTINE

Liked: Cleanliness, property conditions & facilities