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Metropark Hotel Shenzhen

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Metropark Hotel Shenzhen

Front of property
Interior
Executive Suite | View from room
Comfort Suite | Living area | LCD TV
Interior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
2088 Dongmen Road C, Luohu District, Shenzhen, Guangdong, 518001
  • Dongmen Pedestrian Street
    11 min walk
  • 必胜客
    11 min walk
  • Shaibu Station
    11 min walk
  • Shenzhen (SZX-Shenzhen Intl.)
    42 min drive

Room options

View all photos for Superior Suite，2 Single Beds

Superior Suite，2 Single Beds | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite，2 Single Beds

  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite，1 Double Bed

Superior Suite，1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite，1 Double Bed

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Living area | LCD TV

Executive Suite

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Suite

Comfort Suite | Living area | LCD TV

Comfort Suite

  • 861 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed and 1 Double Bed

View all photos for Luxury Suite

Luxury Suite | View from room

Luxury Suite

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite，2 Single Beds

Business Suite，2 Single Beds | 1 bedroom, premium bedding, minibar, in-room safe

Business Suite，2 Single Beds

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business Suite, 1 Double Bed

Business Suite, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Business Suite, 1 Double Bed

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

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Front of property

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About this property

Metropark Hotel Shenzhen

4-star Shenzhen hotel, connected to a shopping center in Luohu
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space.
Metropark Hotel Shenzhen offers 275 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Accommodations offer separate dining areas and include desks. Beds feature premium bedding. LCD televisions come with cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 3660 square feet (340 square meters) include conference space. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Metropark Hotel Shenzhen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Onsite venue - This restaurant serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 66 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,660 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 AM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 120.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 66 per person
  • Rollaway bed fee: CNY 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Metropark Shenzhen
Metropark Hotel Shenzhen
Metropark Shenzhen
Metropark Shenzhen Hotel
Shenzhen Metropark
Shenzhen Metropark Hotel
Metropark Hotel Shenzhen Hotel
Metropark Hotel Shenzhen Shenzhen
Metropark Hotel Shenzhen Hotel Shenzhen

Metropark Hotel Shenzhen Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 257 out of 1000 reviews" "
Rating 8 - Good. 512 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Taresa

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’ve stayed in this hotel many times before, but many years ago. It is in the help of all the shopping and eating, so the location is 10 out of 10. However, this time I decided to stay with them again. But the hotel is looking super rundown and the hallways and rooms smells like rotten egg. I unfortunately will not be staying at this hotel again.
Stayed 1 night in Jul 2024

10/10 Excellent

Darren

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff. Very convenient, metro is literally underneath the hotel and it’s surrounded by thousands of shops.
Stayed 7 nights in Jan 2020

8/10 Good

Jim, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location ideal for my needs and interests. Sit above the subway, great value, spacious room like a mini sweet with kitchette. Maid was very happy person.
Stayed 6 nights in Dec 2019

2/10 Terrible

Winston

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Booking issue
Booking record show confirmed with breakfast but hotel do not have record. It is a screw-up between Hotel, com and Metropark.
Stayed 2 nights in Dec 2019

8/10 Good

Brax, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service
The room type I booked still not available even I checked in the late afternoon time. The staff is nice to change a similar type of room for us.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on top of the Metro, near the food street and the malls. Basically, it is in the heart of all things.
Stayed 4 nights in Dec 2019

8/10 Good

Dawn Bee Guat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we were happy with our stay at Metropark Hotel. Very convenient to take the lift straight down to Shaibu Metro and a lot of shops and restaurants nearby. The room was large and comfortable. They can improve by providing some plates which could be used in the microwave oven. Some teaspoons or stirrers would make it easier when we made our coffee.
Stayed 5 nights in Dec 2019

4/10 Poor

Jane, New York

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People smoke on non-smoking floors with doors open. Smokes were in the air system. Even though we were supposed to be in non- smoking rooms, it still filled with smoke smells and allergens which made all of us sick with some kind of respiratory allergic reactions, such as eyes, nose, throat irritations, itchiness, and coughing. Non-smoking signs were posted, but no policy, such as fines, used to stop smoking violations. House keeping can be better.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with big room, however, the room is pretty run down...
Stayed 3 nights in Dec 2019

10/10 Excellent

Louis, SG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better than I expected, before the trip I was reading the comments here and it turns out to be a fine experience for me. First, the hotel location is great just right above the SaiBu metro station(exit A2)which you can take a lift straight up your hotel room. Second, there are a lot of food options within the hotel vicinity, HDL is diagonal across the hotel in the Maoye shopping mall. Third, its a walking distance to the famous DongMen shopping street. The hotel staff are decent and greeted us when we are taking lift. The hotel room is huge and in fact its basically a suite, it has a living room and a bedroom. The decoration and fixture are pretty outdated, beds are really hard but was given a choice to select from a range of pillows.
Stayed 5 nights in Nov 2019

2/10 Terrible

mouniffawaz, Beirut

Disliked: Staff & service, amenities, property conditions & facilities
You get an old suite for a room rate. If you don’t know Chinese, you are killed.
Stayed 1 night in Nov 2019

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay
Convenient location to places to eat and shop, and direct exit (A2) from Shaibu MTR. Rooms were big and clean though the toilet was a little small. Staff were friendly and helpful. Luggage storage service could have be better. There were 6 of us with 12 luggages after check-out, yet we were just asked to leave them in the lobby and doesn't seem very secure (1 luggage tag for the 12 bags). It is only upon prompting that the staff took a filmsy string to tie the luggages together.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, very clean, but I see have Kitchen but no facilities to cook. Also Internet very poor
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
This location is advertised as being 3 mins of drive from commercial city/shopping area. where it takes over 15 mins to get there by car. Imagine all your shopping items in hand waiting for cab to take you back and then fork over quite a bit for cab. not cool. EXPEDIA didnt help at all with the extreme disappointment and false info. Not happy
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Not up to standard
Hotel was not up to 4 star standard.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

SIU HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

yeeseng

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We book 4 rooms and check in at 1am. the receptionist auto upgrade all of our rooms.The location is great. Eateries around the hotel is available even after midnight. MTR is just below the hotel. Very convenient
Stayed 3 nights in Oct 2019

6/10 Okay

wai k

Liked: Cleanliness, room comfort
Chinese American, live in USA. Worldwide traveler
The location is good, but direction is hardly to find, it’s simple to put subway exit A2, it would make much easier, take me hours and no body knows the name of the hotel “Metropark “, one of the subway customers service center said only in Hong Kong, not in Shenzhen area. Hotel is very old, WiFi is a joke, breakfast is very good, this is my third choice hotel if I need a hotel in Shenzhen.
Stayed 2 nights in Oct 2019

4/10 Poor

EDWIN

Disliked: Staff & service
No Basic Standard Hotel!!!
Guest Services are absolutely bad for hospitality industry. Poor management, Front Office promises.. but never fulfilled, causing embarrassment and losses to my business arrangements. Security guards not helpful & lazy, yet telling the guests false facts and illogical explanations. Room services... unfriendly and full of excuses, taking guests as 'FOOL'. Appreciated, if the hotel management can be in touch with me directly. The staffs are not qualified to be in the hospitality industry, Customer / Guests Training is definitely a MUST!!
Stayed 3 nights in Oct 2019

8/10 Good

Ronnie

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Good Location, lots of restaurant nearby. Rooms are big and clean.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible by lift from MRT station exit. Hotel a bit old but room well maintained.
Stayed 6 nights in Sep 2019