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Shangri-La Shenzhen

5.0 star property

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Photo gallery for Shangri-La Shenzhen

Exterior
Minibar, in-room safe, desk, blackout drapes
Poolside bar
Garden
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001
  • Luohu Port
    ‪12 min walk‬
  • Dongmen Pedestrian Street
    ‪2 min drive‬
  • Huaqiangbei
    ‪6 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 King Bed

  • 646 sq ft
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Executive Suite, 2 Twin Beds

  • 646 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 1 King Bed

  • 320 sq ft
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Horizon Club, Room, 2 Twin Beds

  • 320 sq ft
  • Hill view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • 320 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds

  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Front of property

Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (723)
The price is $79
per night
$92 total
includes taxes & fees
Apr 9 - Apr 10
Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

About this property

Shangri-La Shenzhen

5-star Shenzhen hotel, connected to a shopping center in Luohu
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Shangri-La Shenzhen offers 522 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 40-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include massages.
In addition to a full-service spa, Shangri-La Shenzhen features an outdoor pool and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a fitness center, and an arcade/game room. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Shangri-La Shenzhen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Coffee Garden - This buffet restaurant serves breakfast, lunch, and dinner.
Shang Palace - This restaurant serves lunch and dinner.
Champs Bar and Grill - This restaurant serves dinner only.
360 Bar and Restaurant - This fine-dining restaurant serves dinner and light fare. Happy hour is offered.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 161 for adults and CNY 161 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 360 Bar and Restaurant
  • Champs Bar and Grill
  • Coffee Garden
  • Lobby Lounge
  • Shang Palace

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 19 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from March 23 2025 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 161 for adults and CNY 161 for children
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shangri-la Shenzhen
Shangri-la Hotel Shenzhen
Shangri-la Shenzhen
Shangri-la Shenzhen Hotel
Shenzhen Hotel Shangri-la
Shenzhen Shangri-la
Shenzhen Shangri-la Hotel
Futian Shangri-La Shenzhen Hotel Shenzhen
Shangri La Hotel Shenzhen
Shangri-La Shenzhen Hotel
Shangri la Hotel Shenzhen
Shangri-La Shenzhen Shenzhen
Shangri-La Shenzhen Hotel Shenzhen

Shangri-La Shenzhen Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 400 out of 1001 reviews
Rating 8 - Good. 413 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, Yorba Linda

Stayed 3 nights in Nov 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location
Hotel is centrally located, a good meeting place. It is also very close to the Lo Wu border and shopping center.
Stayed 2 nights in Dec 2024

8/10 Good

Yin-Tak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2024

8/10 Good

Thomas, Laguna Niguel

Business traveler
Liked: Cleanliness, staff & service, amenities
A very nice hotel. Maintenance could be better. Sauna needs to be cleaner. Breakfast is very good but it was better in the last. Quiet in general but still a very nice hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Russell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Ting Hein, Singaproe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old property but with Shangri-la brand and management for many years, the staff team has been able to upkeep in terms of cleanliness. Housekeeping and the manager were very responsive to request. Always maintaining a smile. In terms of services, it is top notch. However, I think it is about time to consider rennovation or upgrade to suit the changes in the technology realm e.g. USB/Type c charging, adding more power points etc.
Stayed 3 nights in Dec 2024

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much
The front desk greeted me with the utmost professionalism. I arrived a couple of hours earlier and was expecting to leave my luggage with the concierge. Fortunately, my room was available, and I was allowed immediate check-in. The suite we stayed in was very good, and the cabinets were large enough to store my luggage. The rooms were clean, and the staff was attentive. The carpet was a bit spotty, and a good steam cleaning would have given it some life. I did smell some cigarette smoke lingering in the air on my nonsmoking 25th floor. Of course, I also realize that there are some very inconsiderate smokers. The Executive Lounge staff was also attentive. It's too bad the Expresso machine did not have a self-serve Cappuccino function, which is very common for these types of machines. I do feel bad for the lovely ladies working in their thin 2-inch heels. Maybe shoes with thicker heels can prevent potential work injuries. The food choices were very good. On a Sunday morning, there were a couple of loud parents and noisy kids running around, which was annoying. At another time, a couple of guests were talking loudly on their mobile phones with no regard for others. I believe only the staff management could address these issues. Maybe sign? Overall, services from all departments were excellent, and we enjoyed our stay very much. Lastly, one staff member at the concierge's desk was quick to help me find some leftover bubble wrap that I had trouble finding -- that's a thumbs up.
Enough space to add an extra bed for our guest.
Stayed 4 nights in Nov 2024

6/10 Okay

Sek kiow

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Portal 色vicepoor
Stayed 5 nights in Nov 2024

8/10 Good

Anita

Stayed 6 nights in Oct 2024

4/10 Poor

Yuet Kuen

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Sep 2024

8/10 Good

EduardonDavid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is Close to the border to Hong Kong an have good transportation.
Stayed 7 nights in Oct 2024

8/10 Good

Jan, Drensteinfurt

Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right in front of the LuoWu Commercial center, a step away from entry to Hong Kong MTR station.
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony KS

Liked: Cleanliness, room comfort
Location is good, less than 5 minutes to subway. Service is good. the hotel is a bit old and need rrevenovation.
Stayed 1 night in Nov 2024

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I immediately left and booked elsewhere.
Stayed 1 night in Nov 2024

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very good! Display, variety, freshness all excellent. Rooms are definitely dated. Well situated next to Luohu Commercial City.
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's really close to the Luohu border and main subway . Beautiful hotel with clean and comfy beds
Stayed 4 nights in Oct 2024

10/10 Excellent

Wai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are friendly and polite. Unfortunately the spa I try to use is not working.
Stayed 1 night in Oct 2024

8/10 Good

Stanley, Castro Valley

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

grace

Stayed 2 nights in Oct 2024

10/10 Excellent

YIK VOON

Liked: Cleanliness, staff & service
clean and near visiting sites hotel lifts have no safety measures to prevent passengers getting crushed by the door
Stayed 3 nights in Oct 2024

8/10 Good

Fei

Stayed 3 nights in Sep 2024

10/10 Excellent

Robert, Red Hook

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Sep 2024

8/10 Good

Siok Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

mei yee

Stayed 1 night in Sep 2024