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The Ritz-Carlton, Shenzhen

5.0 star property

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, sun loungers
Point of interest
Design Garden View Twin Room | View from room
Design Garden View King Room | Premium bedding, minibar, in-room safe, laptop workspace
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Parking available
  • Parking included

Explore the area

Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Shenzhen Convention and Exhibition Center
    ‪7 min walk‬
  • Coco Park Shopping Center
    ‪13 min walk‬
  • Huanggang Border Crossing
    ‪4 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪32 min drive‬

Room options

View all photos for Premier King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Premier King Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive King Bed Suite

Club Executive King Bed Suite | Premium bedding, minibar, in-room safe, laptop workspace

Club Executive King Bed Suite

  • 1119 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe King Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Deluxe King Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive Twin Bed Suite

Club Executive Twin Bed Suite | Premium bedding, minibar, in-room safe, laptop workspace

Club Executive Twin Bed Suite

  • 1119 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite

Premier Suite | Premium bedding, minibar, in-room safe, laptop workspace

Premier Suite

  • 1119 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Premier King Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Premier King Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Garden View Twin Bed Room

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Premier Twin Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Twin Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Premier Twin Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, laptop workspace

Club Deluxe Twin Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Design Garden View King Room

Design Garden View King Room | Premium bedding, minibar, in-room safe, laptop workspace

Design Garden View King Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Design Premier King Room

Design Premier King Room | Premium bedding, minibar, in-room safe, laptop workspace

Design Premier King Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View Twin Room

Design Garden View Twin Room | Premium bedding, minibar, in-room safe, laptop workspace

Design Garden View Twin Room

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Design King Room

Design King Room | Premium bedding, minibar, in-room safe, laptop workspace

Design King Room

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room | Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Garden View King Bed Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Design Twin Room

Design Twin Room | Premium bedding, minibar, in-room safe, laptop workspace

Design Twin Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for The Ritz-Carltion Suite

The Ritz-Carltion Suite | Premium bedding, minibar, in-room safe, laptop workspace

The Ritz-Carltion Suite

  • 4801 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite | Premium bedding, minibar, in-room safe, laptop workspace

Carlton Suite

  • 1270 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite

Club Junior Suite | Premium bedding, minibar, in-room safe, laptop workspace

Club Junior Suite

  • 667 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

The Ritz-Carlton, Shenzhen

5-star Shenzhen hotel, connected to a shopping center in Futian
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Housekeeping is available on request.
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include minibars and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.
The Ritz-Carlton, Shenzhen features a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, a meeting room, and limo/town car service. Event facilities measuring 15737 square feet (1462 square meters) include a conference center. This luxury hotel also offers a 24-hour fitness center, spa services, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Complimentary secured self parking is available on site, along with a car charging station.

The Ritz-Carlton, Shenzhen has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Flavorz 全日制餐厅 - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Xingli 中餐厅 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Paletto 意大利餐厅 - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.
Curv - This bar serves dinner and light fare. Happy hour is offered. Open daily.
Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • Secured extended parking on site (CNY 60 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 217 for adults and CNY 108.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Curv
  • Flavorz 全日制餐厅
  • Onyx
  • Paletto 意大利餐厅
  • Xingli 中餐厅

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fenced pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (15,737 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 14 2024 to August 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.1 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 408.1 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 380 out of 507 reviews
Rating 8 - Good. 91 out of 507 reviews
Rating 6 - Okay. 15 out of 507 reviews
Rating 4 - Poor. 10 out of 507 reviews
Rating 2 - Terrible. 11 out of 507 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tomer, Barcelona

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great service great location! I will definitely go back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Ehab

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Shazzasbazzar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience on all counts.
Stayed 2 nights in Oct 2024

10/10 Excellent

CHRISTOPHER

Stayed 2 nights in Oct 2024

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
空气不流通
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

Leonard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店人員友善，房間舒適清潔，地點方便。
Stayed 1 night in Aug 2024

10/10 Excellent

Darsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Stayed 1 night in Aug 2024

6/10 Okay

Athanasios

overall normal
disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
Stayed 1 night in Jul 2024

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2024

10/10 Excellent

RYOSUKE

Stayed 2 nights in Jul 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jun 2024

8/10 Good

Hungju

Stayed 2 nights in Jun 2024

10/10 Excellent

Siu Yin Maureena

Stayed 1 night in May 2024

10/10 Excellent

Shing On D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
Stayed 1 night in May 2024

10/10 Excellent

brad, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024

8/10 Good

Ka Wing Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great service, property and facilities a bit dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Weiliang

Stayed 1 night in Jan 2024

10/10 Excellent

PHEE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

man chi

Stayed 3 nights in Jan 2024