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The Highwayman Inn

3.0 star property

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Photo gallery for The Highwayman Inn

Front of property
Blackout drapes, iron/ironing board, free WiFi, bed sheets
Dining
Lobby
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Cannards Grave, Shepton Mallet, England, BA4 4LY
  • Kilver Court
    ‪3 min drive‬
  • Royal Bath and West Showground
    ‪4 min drive‬
  • Wells Cathedral
    ‪13 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪34 min drive‬

Room options

View all photos for Single Room

Single Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Twin Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

The Highwayman Inn

3-star Shepton Mallet inn close to Royal Bath and West Showground
A restaurant, a bar/lounge, and a garden are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Change of towels is available on request.
The Highwayman Inn offers 14 accommodations with coffee/tea makers and hair dryers. Televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Shepton Mallet inn provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The inn offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Shepton Mallet inn also offers a terrace and a garden. Complimentary uncovered self parking is available on site.

The Highwayman Inn is a smoke-free property.

The Highwayman Inn has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 25-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from July 12 2024 to December 31 2025 (dates subject to change).

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

The Highwayman Inn Inn
Relaxinnz The Highwayman Inn
The Highwayman Inn Shepton Mallet
The Highwayman Inn Inn Shepton Mallet

The Highwayman Inn Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 62 out of 180 reviews
Rating 8 - Good. 66 out of 180 reviews
Rating 6 - Okay. 32 out of 180 reviews
Rating 4 - Poor. 14 out of 180 reviews
Rating 2 - Terrible. 6 out of 180 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

susie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4*

GOOD APART FROM CHOOSING THE HOTEL WITH INTENTION OF USING THE FACILITY OF THE BAR TO FIND IT CLOSED AT 7PM WHICH WAS DISAPPOINTING. THE ROOM WAS SPOTLESSLY CLEAN AND COMFORTABLE.
Stayed 1 night in Jun 2024

10/10 Excellent

Sidney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable bed Ideal for my needs
Stayed 1 night in Jun 2024

10/10 Excellent

Robbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Jerome

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst experience we’ve ever had ever

this must be the worst experience we have ever had in a hotel, really was very poor. We got there about 4 pm and we knew we had to get up early in the morning about 4 am to go to the Show ground for the Shepton Mallet Antiques Fair. We ordered some food, including a medium rare steak and when it came, it was as well done as you’ve ever seen one, it looked like it just came out of the deep fryer dripping with oil and obviously frozen and tasted like rubber. I hate complaining so I had a little bit of it and couldn’t possibly eat it. The chef spends most of his time playing the Fruit Machine and sitting in the Bar area. I thought it couldn’t get any worse and then I went up to the room, the number of the room is number one. We went to bed, early and about 1:30 am we hear this loud thundering sound that woke us both immediately, it sounded like machinery but you couldn’t possibly sleep through it. It was so loud and it went on after that but not as loud as the initial Bang. I am warning you not to stay in that hotel and if you do do not book room one. We could smell the scent of Urine when we first walked into the room and I wish I never booked it. We had stayed there before many years ago and it wasn’t like this. I can honestly say this is the worst experience. We both have ever had, the hotel is noisy too and I advise anybody that reads this. Please hear my words and Avoid this place no matter how bad it is.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time staying at a pub/inn. Very nice
Stayed 1 night in Apr 2024

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Mattress was very uncomfortable - could feel all the springs through the lining. No breakfast available. Other meals limited. Shower cubicle not cleaned. Overall, won't be going back.
Stayed 2 nights in Mar 2024

6/10 Okay

Zoe

Business traveler
Firstly the manager and her family were lovely. I did find the shower could have been a lot cleaner and the mattress was very uncomfortable. The facilities being above a pub/restaurant were excellent. I was taken back slightly after finding out it had been noted as a haunted hotel which I was unaware about, however once I got past that I did have a laugh with the manager and decided to stay anyway. I do think maybe it would be good to inform people in advance of this somehow as I was away with work and was desperate to sleep. Slightly overpriced in my opinion as I do travel a lot and in comparison to other places it didn’t warrant the £54 a night. Definitely needing a revamp as the wallpaper in the hallways was also falling off visibly not a good look and as I said the mattress definitely needs changing. I’m Not sure I would stay again but the manager and her family were very nice and welcoming all the same. This is an honest review and if your into the supernatural I would definitely recommend.
Stayed 1 night in Mar 2024

6/10 Okay

Sharon

Stayed 2 nights in Feb 2024

2/10 Terrible

S G

Disliked: Cleanliness, property conditions & facilities

Disappointed

Not what we were expecting. The service area was covered in peeling wall paper, selotape and almost non existent paintwork. One firedoor remained propped open with a fire hydrant throughout our 3 day stay.Our room and bathroom had long term dust and mould and the toilet seat was broken. Evening meal menu was from commercial pre-prepared frozen packets and on arrival we were advised that the hotel does not offer any form of breakfast. No mention of that in the on-line booking blurb. The worst selection we have made for many a long year.
Stayed 3 nights in Mar 2024

6/10 Okay

HOWARD

Business traveler
Stayed 1 night in Feb 2024

4/10 Poor

Alexander

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all round
Stayed 1 night in Nov 2023

10/10 Excellent

Russell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good location for westfest
Stayed 1 night in Oct 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, the staff were very welcoming and polite. Room was lovely and clean.
Stayed 1 night in Oct 2023

8/10 Good

Simon, Dumfries

Business traveler
Liked: Cleanliness, staff & service
Looking for a place to sleep then it’s ideal, comfortable bed, good shower, lots of parking, quiet. Basic accommodation and a little tired but pretty clean. The pub does good food but closes pretty early during the week.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jaye

Liked: Staff & service
Overall the staff were okay. Shower was leaking when switched on and the door to the shower was not shutting tied so some water leaked out on floor or stand towel.
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place very reasonable

Very reasonably priced accomodation , clean and tidy throughout .Nice food and lovely staff very friendly we really enjoyed our stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Hanna

Stayed 1 night in Jul 2023

2/10 Terrible

Jeremy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Melvìn

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

kieth

Liked: Staff & service
Stayed 2 nights in May 2023

8/10 Good

Calum

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

Sidney

Stayed 1 night in May 2023