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The Cannards Well

2.0 star property

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January 2025

Photo gallery for The Cannards Well

Double Room, 1 Double Bed, Ensuite | Desk, iron/ironing board, free WiFi
Desk, iron/ironing board, free WiFi
Bar (on property)
Lobby lounge
Bar (on property)

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
Canards Grave Road, Shepton Mallet, England, BA4 4LY
  • Kilver Court
    2 min drive
  • Thatched Cottage
    17 min walk
  • Castle Cary Station
    8 min drive
  • Bristol (BRS-Bristol Intl.)
    42 min drive

Room options

View all photos for Family Triple Room, Ensuite

Room amenity

Family Triple Room, Ensuite

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Single Room, 1 Twin Bed, Ensuite

Desk, iron/ironing board, free WiFi

Single Room, 1 Twin Bed, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, 2 Twin Beds, Ensuite

Desk, iron/ironing board, free WiFi

Twin Room, 2 Twin Beds, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds, Ensuite

LCD TV

Suite, 2 Twin Beds, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Ensuite

Room amenity

Suite, Ensuite

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Ensuite

Double Room, 1 Double Bed, Ensuite | Desk, iron/ironing board, free WiFi

Double Room, 1 Double Bed, Ensuite

  • Sleeps 2
  • 1 Double Bed

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The price is $127
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$154 total
includes taxes & fees
Jan 1 - Jan 2
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About this property

The Cannards Well

Shepton Mallet B&B with restaurant
A restaurant, a bar/lounge, and free breakfast are available at this smoke-free bed & breakfast. Free WiFi in public areas and free self parking are also provided. Housekeeping is not available.
The Cannards Well offers 11 accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access.

The bed & breakfast offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Complimentary self parking is available on site.

The Cannards Well is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.
Onsite venue - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily
  • A bar/lounge
  • A restaurant

Conveniences

  • Limited-hour front desk

Guest services

  • No housekeeping service

More

  • 3 floors
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Canards Hotel
Canards Hotel Shepton Mallet
Canards Shepton Mallet
Cannards Well B&B Shepton Mallet
Cannards Well B&B
Cannards Well Shepton Mallet
Cannards Well
The Cannards Well Shepton Mallet
The Cannards Well Bed & breakfast
The Cannards Well Bed & breakfast Shepton Mallet

The Cannards Well Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 33 out of 156 reviews" "
Rating 8 - Good. 58 out of 156 reviews" "
Rating 6 - Okay. 32 out of 156 reviews" "
Rating 4 - Poor. 21 out of 156 reviews" "
Rating 2 - Terrible. 12 out of 156 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the premises and found the property has been repossessed.
Stayed 1 night in Oct 2019

6/10 Okay

Jean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room needed a lot of tlc
We had a good size room with a separate lounge area. Unfortunately the bedroom window was screwed shut so we could not open it. The whole room and especially the bathroom was in need of modernisation. As the premises was on the main road it was quite noisy even at night so if you are a light sleeper like me it will not be for you. It was not all bad though, the staff were friendly and the breakfast was very good. Plenty of parking. However because of the poor condition I would not recommend.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had been repossessed. I had no email from you or the hotel and didn't find out till we got there. By that time it was to late to find another hotel so had to drive the 160 miles home. Was not impressed at all.
Stayed 1 night in Aug 2019

2/10 Terrible

Helen

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
B&B from hell
Disgusting run down B &B. Big safety issues. Smoke alarm covered with a plastic bag. Mould and mildew everywhere. Dirty glasses in the bar. No toilet roll in the communal toilets down stairs. Breakfast was ok but slow service. Stained carpet in the bedroom. Ended up sleeping in my van with the dog. Noisy from road immediately outside.
Covered smoke alarm
Carpet stairs next to the bed
Stayed 1 night in Aug 2019

2/10 Terrible

Carol

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a happy
I wouldn't even let my dogs stay in that hotel it needs to be inspected 1 fire exit was blocked by chairs , the hall way carpet up to the rooms was filthy And heavy stained The banisters , were lose , the carpets were a trip hazard ! The room a single was so dirty stains on carpet doors and frames and walls dirty , a radiator in the room was dirty the kettle was dirty , the tray with coffee etc teaspoon dirty opens carton of milk ! Now where to hang anything Onky a small cubotad with a couple of coat hangers the blind on the window was covers in dust ! On complaint I checked out after 20 mins I have asked for my money back ! How you can show a guest to such a dirty room is terrible ! Then to say it had been cleaned ! It's such a shame cause if was pulled up it would be a lovely place to stay ! Having said all that the bar area seemed ok !
Stayed 1 night in Aug 2019

4/10 Poor

Yan, Hong Kong

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
photos shown not real, probably 10 years ago, dirty and carpets are worn and smelly will not stay any more
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
I stayed for 7 nights, they don’t change towels,pillow case and bed sheet, until you asked, shampoo and shower gel not provide willingly.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Basic accommodation with helpful friendly staff would definitely recommend and use again ourselves if in the area.
Stayed 1 night in Jul 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant room great service easy access to local area will visit again
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was the garden. The room was dirty and smelly. We had to use wet wipes to clean the surfaces and adapter plug. The carpets were grubby and very stained. The headboard was broken and there was a very dead looking plant falling over in the corner. ( we watered and staked it whilst there) The tv would only work for a couple of minutes before turning itself off. On a positive, the sheets were clean. We won’t be returning.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is awful. Apart from being in a poor state of repair (room 3) but throughout with threatbare poorly fitted carpets, window not fitting properly, shower in poor state with the hose not fitting into the housing. Stool in room ripped, one bedside lamp that you had to shake to work. It was dirty, behind the small chest was filthy with a teaspoon, some paperwork and an open milk sachet. The carpet was dire. I understand old and tired buildings but I do not accept poor cleaning. On the positive side the breakfast was very nice and the serving staff pleasant.
Stayed 1 night in Jul 2019

8/10 Good

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel phone the night before to say they double book and said they were going to cancel room not happy booked 2 mouths before.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Bad smell on stairs crack in sink carpets dirty no chef for evening meal
Stayed 1 night in Jun 2019

10/10 Excellent

Phill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly . Good food good bar . Helpful owner
A very helpful owner . Staff are great . Great bar stocked well . And the food is fab and reasonable . Steak was superb
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room, lovely staff, excellent breakfast. We'll be back!
Stayed 1 night in Apr 2019

6/10 Okay

Tsst

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The property is not in top notch condition. I could see minor issue with plumbing, painting, cleanliness in general. There property abuts a pretty busy road and if you are a poor sleeper this might be a bummer. Staff were quite friendly and are willing to help you out with every issue. I would not say the same thing about the owner though who sounded harsh over the phone prior to my check in. I requested for a mini fridge in my room to stock some baby food and it was promptly arranged prior to my check in. Breakfast was quite good - eggs, sausage, bacon, beans, toast , hash brown. I stayed for a single night so don’t have much complaints about my stay as such. But I don’t think I will prefer to stay here for a longer duration.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, the staff are very friendly and helpful. The chef is excellent, his lasagne is out of this world. Easy to get to and close to East Somerset railway, Kilver gardens etc.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Pete

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.....lovely guvnor and lovely bar staff (Sam) Food was brilliant
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Good location, but dirty, issues with the heating and the draining in the bathroom
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service, amenities
the food was v good and staf was frandly good parking plenty of space
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Blind would not shut at all. Broken. Piece of metal flapping around all night right outside the window. Kept me awake. Complained but no refund offered
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, was a bit late for food but the landlord fetched me a beautiful roast dinner. The locals are really friendly. It's great....
Stayed 1 night in Mar 2019