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The Crossways

5.0 star property

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Photo gallery for The Crossways

Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Restaurant
Restaurant
Deluxe Suite | Living area | Flat-screen TV
Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Housekeeping
  • Laundry
  • Parking included
$160
includes taxes & fees
Oct 2 - Oct 3

Explore the area

View in a map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU
  • Wells Cathedral
    ‪11 min drive‬
  • Glastonbury Tor
    ‪13 min drive‬
  • Wookey Hole Caves
    ‪18 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 200 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Premier Double Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 360 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

10.0 out of 10
Exceptional
(9 reviews)
  • 380 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Suite

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room

9.6 out of 10
Exceptional
(18 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Single Room

8.0 out of 10
Very good
(2 reviews)
  • 200 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room

Executive Double Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About this property

The Crossways

5-star Shepton Mallet inn with restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free inn. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
The Crossways offers 22 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. This Shepton Mallet inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (complimentary) are also available.
The inn offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and 4 meeting rooms. This luxury inn also offers a terrace, barbecue grills, and concierge services. Onsite uncovered self parking is complimentary.

The Crossways is a smoke-free property.

Guests are offered a complimentary English breakfast each morning.
The Crossways has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 20.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Crossways
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

The Crossways Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 274 out of 490 reviews
Rating 8 - Good. 148 out of 490 reviews
Rating 6 - Okay. 42 out of 490 reviews
Rating 4 - Poor. 15 out of 490 reviews
Rating 2 - Terrible. 11 out of 490 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rizvana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a village like area.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crossways, pricey but good value.

You get what you pay for, oh okay its not got lovely gardens to walk through but the hotel building, the service, friendliness of the staff is good. The view from the Terrace bar over the rural landscape of the Somerset levels to Glastonbury Torr lovely. The breakfasts, and evening meal a little pricey but well presented, lovely flavours and great tastes. 3 to 4 days as a base to explore... good spot..... thoroughly recommend.... and boy are we fussy.
Stayed 3 nights in May 2025

8/10 Good

Allie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I paid for the honeymoon suite but was given a different less special room without explanation.
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Mar 2025

10/10 Excellent

Roy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay at the Crossways Hotel

My colleagues and I used the Crossways Hotel as a base for three days. We were so impressed by the quality of the hotel in terms decor and furnishings. In addition the food and service was excellent. I am happy to strongly recommend this hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing required to make the stay better. Even did our laundry.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Country stay

Stayed at the Crossway which is in a small village near Shepton Mallet. Lovely hotel and lovely, friendly staff. Very nice food and convenient for Wells, Shepton Mallet and Glastonbury
Stayed 3 nights in Feb 2025

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food, clean comfortable room
Stayed 2 nights in Feb 2025

8/10 Good

Alfie

Stayed 1 night in Feb 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Room was lovely, four poster bed was so comfy and the corner bath was delightful too! The food was also very tasty, definitely recommend this hotel if you’re in the area
Stayed 1 night in Feb 2025

10/10 Excellent

Helen, Lyndhurst

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room. Comfortable and very clean. Great hospitality
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem

Amazing, great room and staff. Food and service couldn't fault.
Stayed 5 nights in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Helen, Lyndhurst

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay over Christmas. Made to feel very welcome, fab staff and good food. Lovely big room
Stayed 3 nights in Dec 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel only issue is the door to the room rattles every time the door in the hallway is opened
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally unacceptable from this hotel. We had booked to stay with a 6 year old child and was informed a function was happening at the hotel on the night and everything would be done to keep us away from the noise of the function. We accepted that a bit of noise is tolerated. However on checking in and being given our room key we were right by the main stairwell and directly above the DJ's speakers for the Christmas party that was happening. the noise in the room was totally unbearable even with ear plugs in as the speakers were right under the bed the music could be heard as clear as being in the actual function room. We spoke to the worker Hope who was very apologetic and accepted the noise in the room was very loud but there were no other rooms available and she was unable to assist in cancelling and refunding for the booking and I would need to speak with the general manager regarding this. We informed Hope that we have a young child and it was too loud at 2030 hours to stay in the room and it would only get louder as the party were still eating their food and singing and shouting was only going to make the noise even worse. This was at 2100 hours and we had a 6 year old child with a Christmas family trip booked for the next day and was already tired after travelling for 4 hours to get there, I had to book another hotel as staying was simply not an option. General manager was shocking saying I would have got 8hours sleep and would not refund. Shocking from everyone involved
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley, spacious room. Quiet and homely.
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for my friend and I, room was clean and cosy and the location was lovely and rural.
Stayed 1 night in Jul 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rural setting but beware the roads are narrow.
Stayed 1 night in Oct 2024